Most popular features per industry

Would you like your clients to book appointments using natural voice commands? With this custom feature, your clients can speak to an AI assistant that understands their requests and helps them select the right service, time, and provider. This creates a fast and intuitive booking experience, especially for clients on the go.

If you already have a website, you can easily add the AI Voice Booking widget to your site.

AI Voice Booking processes spoken requests, confirms details with the client, and completes the booking in your SimplyBook.me system. It reduces admin workload and makes scheduling more accessible for users who prefer speaking over typing.

All bookings made through AI Voice Booking will appear in your Calendar and booking reports like any other appointment. You can also add booking information to your notification messages for both client and provider.

For more details, check out our Help Center article on the AI Voice Booking feature.

Do you need information from your clients upon booking? With this custom feature you can ask your clients obligatory or non-mandatory questions or offer them to leave a comment. This helps providers to be prepared and perform their job even better.

Examples of intake forms could be the following:

• a doctor may want to add a birthdate field and an obligatory treatment consent checkbox;
• a private language tutor would like the client to select his current knowledge level in a drop-down menu.

But if you want to provide some additional treatment during a service, and charge for it, for example, add a styling after a haircut then you can try our Service Add-ons feature.

All intakes forms' answers will be displayed in each booking details both in admin Calendar interface and in the detailed booking report. You can also add them to booking notification messages, sent to client and provider.

For more details, check out our Help Center article on Intake Forms feature.

Are you running your business in many locations? If that's the case, then this feature is a must! The Multiple Locations custom feature enables you to create several sites, at separate addresses, in different cities, or even other countries. Add their contacts, photos of the office and additional necessary information - let your customers choose the location which suits them best.

Categorizing providers using the location feature, can also be an excellent way to make the booking process more streamlined. You can even use it if all of your services are in one place. If you have many providers, it would be good to categorize them by a defining feature of their work, such as morning staff and evening/weekend staff. Perhaps you want to categorize your stylists as junior and experienced specialists.

We highly recommend that you try out our Google Business integration. Clients can easily find your services on Google when they search for similar services "near them" - right from the Google map.

The photo gallery feature can bring life to your booking webpage with attractive and relevant images! You can upload pictures of your business, services, or whatever reflects your business best. For example, a hair salon may want to show a gallery of their creations, before & after photos, beautiful photos of the salon, and the smiling faces of their employees.

Even adding generic stock images can make your booking page appear more professional and engaging to visitors. You're motivating them to book with your company over others when they browse the web. Please check the instructions here on how to use this custom feature.

We understand that looks matter, in business, they matter a lot. Therefore, we don't just provide beautiful booking website templates, with as many pages as you like, but we allow you to customise them to get the look and feel you are after, and to enable you to get them in line with your brand.

The design features available within the admin interface allow you to play with the design. For example, you can choose between more than 15 different templates, adjust colours to match your brand, insert your company logo, background image, team and service photos on top of adding images from your business into your booking website Gallery.

You can keep your page simple or add various descriptions for Services, Service Providers, Locations and Categories with HTML formatting, FYI - no coding skills required!
We have different customisation options such as right-to-left scripting support for eastern languages.

Finally, you can go nuts and do all kinds of magic if you know CSS coding or know someone who can do it for you. With the help of the Custom CSS custom feature you can do your CSS magic. Use this custom feature for free!

You can use the membership feature to restrict particular services to members only, offer them discounts, send them gift cards or offer them additional treatments.

The Membership feature can also function as a marketing tool. You can offer both discounts and treats to your members, as well as lower recurring payments if they become members. Please note, recurring membership payments work with Stripe everywhere except within the EU. With the Stripe payment provider, you can define an initial payment price with a lower recurring price, which will be withdrawn automatically from the client's credit card.

Memberships can either be purchased by the client, from the booking page, or generated by admin in the dashboard.

If you have more questions, you can find them in our Help Center FAQ on Memberships.

When you make appointments manually, you might keep in mind the resources that you have available and know whether you have an open spot. That kind of mental load can become exhausting, and then unmanageable, as your business grows.

By using the related resources management tool, your system will decide whether you have the tools available to accept an appointment. When you don’t have the necessary inventory free, the system won’t allow anyone to schedule the appointment. This automated resource management makes it far easier to share inventory availability equally between service providers.

Connect equipment, rooms, seats or anything else that is limited in quantity to a service. Several resources of a different type can be connected to the same service when needed.

For group sessions, you can create individual resources, for example, chairs or shared resources such as a classroom. It is also possible to create named or anonymous resources if you don’t need to distinguish between them.
Information about resources used for particular booking is visible with the booking details in admin Calendar and Reports; you can also include it into booking notification templates if necessary.

Start each day by checking out the workload ahead and get prepared for the day! Every day at your selected time, the Daily Report custom feature will send you an up-to-date status of all bookings for the day in a simple, readable format.

You will also receive a list with your active bookings for the upcoming week. In the settings of this Custom Feature you can decide whether you want to include today's new bookings, today's cancelled bookings, determine the period for upcoming bookings like 1 day, 3, 7, 14, 21, 30 days, and set notification time. Please check here the instructions on how to set it up.

With the Cancellation Policy custom feature, you can restrict the time within which clients can cancel appointments by setting up cancellation options to a minimum period before the scheduled appointment, from 30 minutes to 30 days. You can even disable client cancellations altogether or ask your clients about the cancellation reason and make this option obligatory or not.

Your clients will be able to read your Cancellation Policy via a link provided to them when making their booking, and they must accept it.

Go on our Help Center to see the instructions on how to use this custom feature.

Disclaimer: This is not legal advice and you must obtain professional legal advice on the wording you should use for this legal agreement for your appcoach to refunds.

If you are selling services and products, this feature is a must-have.
It allows you to collect payments upfront, upon booking, so you and your client don't have to worry about payment after the service is over. Incurring payments beforehand has been proven to reduce no-shows significantly.

You can accept payments via popular online payment processors such as Stripe, PayPal, and Square. Look at our full list of payment providers.
Even if you only accept offline payments such as cash or wire transfers, adding prices to your services allows you to better keep track of your business. You can monitor your most profitable services, analyse your company's productivity and play with other interesting KPIs.

Accept payment feature is also important if you want to use other custom features to enhance your business such as organise sales campaigns, sell gift cards and memberships, offer your clients to purchase related products upon bookings and more. Please check our tutorial here on how to set it up.

By enabling the Book Soon Notification custom feature, you can automatically remind your customers to book your services again. It could be a biannual dental check-up or reminder to refresh a client's haircut, gel nails etc.

Sending a Book Soon reminder can boost your business in many ways:

• It can help you to convert a new client to a regular one.
• Companies offering recurring services can increase sales considerably if clients come in regularly. For example, a Barbershop can increase annual sales significantly if their clients come in every four weeks instead of every six weeks.
• Reminders can prevent clients from forgetting your contact details.
• We all need a little reminder to take good care of ourselves, so a gentle nudge to book again can always be useful.

You can configure Book Soon reminders to send a predefined number of days after their last appointment. Of course, you can always customize your notification messages to make them sound warm and welcoming. Please check here the instructions on how to set it up.

Do you provide services in Asia? Then benefit from Line messenger popularity by using the SimplyBook.me booking bot.

Whether you have a separate website for client bookings or not, it is always a good idea to allow your customers to book directly via a messenger they love.

Our courteous and friendly bot is a hard-worker, he'll help your clients 24/7, guide them throughout the booking process. Using his high intelligence to meet all of their needs, he's always polite and in a good mood. Check setup instructions here.

With the iOS and Android admin apps you can manage your day-to-day activities on the go. The app is very simple and easy to manage and gives you access to the basic most used daily function. It does not include all settings possibilities, so for setting up the system you will need to go on the mobile version of SimplyBook.me or even better on your desktop.

What the admin app offers is the following:

• Get a push notifications when you receive a new booking, booking change or cancellation.
• Add new clients and bookings on the go.
• Each member of your team can have role-appropriate access and can download the right app for their mobile. They will log in with the same details as they use for the desktop admin user interface.

Click here to see how to download and use the Admin App.

Here are the links to the iOS and Android apps.

The Client app is available for all paying SimplyBook.me users who use the client login feature. If you have a premium subscription, you can personalise it with your business logo and brand colours. Ask your clients to access your booking website on a mobile device, and from there you can invite them to download the app on their mobile.

It’s as simple as that!With the client app, your clients can:

• Book, reschedule and cancel appointments
• See upcoming bookings, booking history and past invoices
• Purchase packages, gift cards and memberships
• Access tickets online/offline (if you issue tickets)
• See company information
• See contact details: phone number, email address and location
• Get push notifications for booking confirmations, reminders and changes (Android only)
• Edit their profile information

Please note:

• Only users with the "Client login" custom feature can offer their clients the app because users will need to identify themselves with their login details before entering the app.
• iOS clients (iPhone + iPad) will need to use the Safari browser when visiting your booking website on their mobile; otherwise, the page will not invite them to download the app.
• iOS clients will not receive push notifications via the app.

Read more about the client app here

Send your clients and staff professional looking emails with your own customisable branding, links and buttons. This custom feature gives you access to our HTML editor where you can easily drag and drop various content blocks, add images, text, contact details, etc.

You can also choose from a range of professional looking email templates ready for you to use.

The “File Uploader - Google Drive” custom feature allows you to collect files, documents or images, from your clients upon booking or when your clients sign up with you via either the intake form or client fields features. The files can be up to 5MB in size and are saved to your Google Drive.

If you collect these documents as part of the booking intake form, you will be able to see and download the files from the booking pop-up on the calendar page. Alternatively, you can access these files from Manage/Clients/Edit client record if you gather this information in the signup process as a client field.

The Loyalty system will allow you to strengthen the relationship with your clients! The way it works is that your clients will earn specific amounts of points with each purchased service. They can then redeem those points for a gift card with your business which they can in turn use to purchase your services.

You can also allocate some extra loyalty points to your favourite client, and your clients can log in at all times to see the status of their accumulated points. See the video here to see how it works.

Would you like your clients to book appointments using natural voice commands? With this custom feature, your clients can speak to an AI assistant that understands their requests and helps them select the right service, time, and provider. This creates a fast and intuitive booking experience, especially for clients on the go.

If you already have a website, you can easily add the AI Voice Booking widget to your site.

AI Voice Booking processes spoken requests, confirms details with the client, and completes the booking in your SimplyBook.me system. It reduces admin workload and makes scheduling more accessible for users who prefer speaking over typing.

All bookings made through AI Voice Booking will appear in your Calendar and booking reports like any other appointment. You can also add booking information to your notification messages for both client and provider.

For more details, check out our Help Center article on the AI Voice Booking feature.

Do you need information from your clients upon booking? With this custom feature you can ask your clients obligatory or non-mandatory questions or offer them to leave a comment. This helps providers to be prepared and perform their job even better.

Examples of intake forms could be the following:

• a doctor may want to add a birthdate field and an obligatory treatment consent checkbox;
• a private language tutor would like the client to select his current knowledge level in a drop-down menu.

But if you want to provide some additional treatment during a service, and charge for it, for example, add a styling after a haircut then you can try our Service Add-ons feature.

All intakes forms' answers will be displayed in each booking details both in admin Calendar interface and in the detailed booking report. You can also add them to booking notification messages, sent to client and provider.

For more details, check out our Help Center article on Intake Forms feature.

Are you running your business in many locations? If that's the case, then this feature is a must! The Multiple Locations custom feature enables you to create several sites, at separate addresses, in different cities, or even other countries. Add their contacts, photos of the office and additional necessary information - let your customers choose the location which suits them best.

Categorizing providers using the location feature, can also be an excellent way to make the booking process more streamlined. You can even use it if all of your services are in one place. If you have many providers, it would be good to categorize them by a defining feature of their work, such as morning staff and evening/weekend staff. Perhaps you want to categorize your stylists as junior and experienced specialists.

We highly recommend that you try out our Google Business integration. Clients can easily find your services on Google when they search for similar services "near them" - right from the Google map.

Do you want to keep your booking website and your social images dynamic and fresh? With the Instagram photo-sharing feature, you can upload pictures to your Insta account and those images will automatically appear on your booking website. Handy, when a picture says a 1000 words.

Using the Instagram photo-sharing feature doesn't require any special efforts. You just login into your Insta account and all the rest is processed automatically. If you already have too many posts on your Instagram account, you can set how many images to display per page on your booking website. For more details of how this feature works, you can look at our Help Center.

Offer promotions to stir up your customers and increase your sales!

This feature is super handy and very flexible:

• Discounts can be applied to services or any other product you sell. You can promote a particular service or group of services, offer memberships discounts and so on.
• It can be simple, seasonal, or even only applied to services booked at some specified period or a particular time of day. This offers the possibility to provide discounts and attract more people during less busy times, for example to less-popular morning services.
• You can allow all clients to use a discount or send coupons to a selected group of clients only. This could be interesting for a customer loyalty program or can be used to encourage new customers.
• The other great part of this feature is that it offers you the possibility to issue gift cards. The gift card can be in the form of a simple code sent via email, and applied upon booking, or printed out as a nice-looking greeting card with customizable design.

The SimplyBook.me system keeps track of all issued gift cards, coupons and sent messages so you'll be able to see them in your reports section. In order to find the instructions on how to create a gift card or coupons please check Help center.

Do you often have clients who want to book your services for more than just themselves? This can be useful for services such as sightseeing tours, group lectures, sports classes and various training events.

By enabling this feature, you make the booking process much easier for such clients. They will not have to go through the booking process several times for each participant; instead, they enter the total number of people joining. This becomes especially handy if you accept online payments because in this case, the client will be redirected to the payment system only once per each group booking.

You may want to send slightly different notifications when a client books for a group, that is why we also provide customizable email/SMS templates for this feature. Please check the instructions on how to set up Group bookings custom feature here.

You can use the membership feature to restrict particular services to members only, offer them discounts, send them gift cards or offer them additional treatments.

The Membership feature can also function as a marketing tool. You can offer both discounts and treats to your members, as well as lower recurring payments if they become members. Please note, recurring membership payments work with Stripe everywhere except within the EU. With the Stripe payment provider, you can define an initial payment price with a lower recurring price, which will be withdrawn automatically from the client's credit card.

Memberships can either be purchased by the client, from the booking page, or generated by admin in the dashboard.

If you have more questions, you can find them in our Help Center FAQ on Memberships.

Boost your sales by offering several services and products bundled up in one package! By doing that you achieve a win-win scenario whereby your clients get outstanding services with an additional bonus in the form of supplementary services or products for a good price.

Let's take an example. You can create a package of 10 bookings of a certain service at the price of 8, to motivate your client to buy more. You can also create a package with your most popular services at a discount and then add other new/less popular services to it, in order to promote those. In case you are selling some products, you can also bundle them up with your most popular services.

The same way as all our other SimplyBook's star features such as Memberships and Gift cards, Packages can be purchased by your clients from booking page, or issued directly from the admin interface. If you are using our POS feature you can also sell packages from that interface.

It's easy for your clients to use packages. After they have bought one, they can book services and purchase products and "pay" with their package. In case they want to add a product or service, not included in the package, they can pay for that as per usual, by any type of online payment system.

All information of purchased packages are thoroughly kept and can be easily accessed in our Report interfaces.

See detailed info in our Help Center article.

When you make appointments manually, you might keep in mind the resources that you have available and know whether you have an open spot. That kind of mental load can become exhausting, and then unmanageable, as your business grows.

By using the related resources management tool, your system will decide whether you have the tools available to accept an appointment. When you don’t have the necessary inventory free, the system won’t allow anyone to schedule the appointment. This automated resource management makes it far easier to share inventory availability equally between service providers.

Connect equipment, rooms, seats or anything else that is limited in quantity to a service. Several resources of a different type can be connected to the same service when needed.

For group sessions, you can create individual resources, for example, chairs or shared resources such as a classroom. It is also possible to create named or anonymous resources if you don’t need to distinguish between them.
Information about resources used for particular booking is visible with the booking details in admin Calendar and Reports; you can also include it into booking notification templates if necessary.

Issue tickets for services, classes and events. Your clients can either print their tickets or save them to a smartphone. You can scan tickets from both a printed ticket or from the mobile phone screen, using the SimplyBook.me mobile admin app or manually input to the browser version of the Validate tickets section. If you have HTML/CSS knowledge, you can also customise the look of your tickets.

Check out our Help Centre tutorial to learn more about how to set up the Tickets feature. If you would like to create a customised ticket, you will need to have a Premium subscription with SimplyBook.me. The number of issued tickets is limited to 300 per month. If you need more tickets, please contact enterprise@simplybook.me

Remaining spaces feature is useful for companies providing services where many clients attend at the same time. Two great examples are classes or events with a limited number of attendees. People may want to participate in such events with their friends and want to make sure that all of them can attend. You may designate some events as only available with a minimum number of attendees. In this case, the client would try to join an event where more people had signed up, hence increasing the likelihood of the event taking place.

By showing how many spaces are left when you accept multiple clients per slot, you indicate that you care about customers’ needs. You can also choose to show the total number of spaces as well as the number of the remaining ones. This option works for the following selected calendar layouts: Modern, Slots weekly, Modern provider, Daily and Weekly classes.

Here you can read more about Calendar Layout options presenting the booking availability on your website

Simplify your life by accepting payments, both online and on-site. With our easy-to-use POS custom feature, you can accept cash, credit/debit cards as well as gift cards.
For example, your customer booked a service online and then comes to pay, you find the booking and confirm payment. For new walk-in clients, you can create an appointment right from the POS interface, and proceed from there.

You can use the SimplyBook.me POS solution with your handheld card reader device, cash drawer and receipt printer for a professional payment experiment for your clients. You can also skip using a payment terminal and rather use the SimplyBook.me Admin app to accept onsite contactless payments (tap to pay) or use it to show QR code or send payment links so that your clients can pay onsite with credit card or with Apple Pay/Google Pay.

The system is optimized for iPad, Samsung tablets and all mobile devices, but also works perfectly with laptops and PCs.

See the list of features you'll get with our onsite payment solution:

• Accept payments: Cash, Card, Gift Cards, or Pay later
• Offer clients to pay with tap-to-pay, Apple Pay/Google Pay or via payment links
• Manage bookings & purchases made online and on-site
• Create and register bookings and sales on-site for walk-ins
• Sell Products, Service add-ons, Memberships, Gift Cards
• Apply Coupon Codes upon checkout
• Connect to scanners and scan product barcodes
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In the main admin interface, there is a range of helpful tools to analyze your POS sales performance; Insights Booking Report, Sales report and Client report. Please follow this link to find out more about this custom feature.

If you are selling services and products, this feature is a must-have.
It allows you to collect payments upfront, upon booking, so you and your client don't have to worry about payment after the service is over. Incurring payments beforehand has been proven to reduce no-shows significantly.

You can accept payments via popular online payment processors such as Stripe, PayPal, and Square. Look at our full list of payment providers.
Even if you only accept offline payments such as cash or wire transfers, adding prices to your services allows you to better keep track of your business. You can monitor your most profitable services, analyse your company's productivity and play with other interesting KPIs.

Accept payment feature is also important if you want to use other custom features to enhance your business such as organise sales campaigns, sell gift cards and memberships, offer your clients to purchase related products upon bookings and more. Please check our tutorial here on how to set it up.

Do you provide services in Asia? Then benefit from Line messenger popularity by using the SimplyBook.me booking bot.

Whether you have a separate website for client bookings or not, it is always a good idea to allow your customers to book directly via a messenger they love.

Our courteous and friendly bot is a hard-worker, he'll help your clients 24/7, guide them throughout the booking process. Using his high intelligence to meet all of their needs, he's always polite and in a good mood. Check setup instructions here.

Send your clients and staff professional looking emails with your own customisable branding, links and buttons. This custom feature gives you access to our HTML editor where you can easily drag and drop various content blocks, add images, text, contact details, etc.

You can also choose from a range of professional looking email templates ready for you to use.

The “File Uploader - Google Drive” custom feature allows you to collect files, documents or images, from your clients upon booking or when your clients sign up with you via either the intake form or client fields features. The files can be up to 5MB in size and are saved to your Google Drive.

If you collect these documents as part of the booking intake form, you will be able to see and download the files from the booking pop-up on the calendar page. Alternatively, you can access these files from Manage/Clients/Edit client record if you gather this information in the signup process as a client field.

The Loyalty system will allow you to strengthen the relationship with your clients! The way it works is that your clients will earn specific amounts of points with each purchased service. They can then redeem those points for a gift card with your business which they can in turn use to purchase your services.

You can also allocate some extra loyalty points to your favourite client, and your clients can log in at all times to see the status of their accumulated points. See the video here to see how it works.

The 'Tips' custom feature is a convenient tool that allows clients to offer tips during the booking process or at the point of checkout.

When activated, the 'Tips' feature can be set up in two ways:

• Tips Upon Booking: This option is ideal for clients who are familiar with the service provider and typically give tips. It allows clients to add a tip during the booking process itself.
• Tips Upon Checkout: This option enables the tips feature when the client checks out, either by clicking on a payment link or scanning a QR code on place after receiving the service.
• Tips Upon Booking and Upon Checkout on place.

Send automated booking confirmations, reminders, and updates directly to your clients' WhatsApp, ensuring they stay informed and never miss an appointment. WhatsApp Notifications are enabled by default, and you can choose which messages to send through WhatsApp in your settings.

To use this feature, simply purchase WhatsApp credits under Plans & Prices > Additional Items in your SimplyBook.me admin panel. Once credits are added, your selected notifications will be delivered seamlessly via WhatsApp, providing a convenient and direct communication channel for your clients.