Acceptable use policy and abuse
SimplyBook.me is a solution for service performers, and others that need to accept bookings for appointments, sell related services and products and make promotions to get more bookings. As such the SimplyBook.me service is ONLY intended for such usage and other unrelated usage is forbidden.
SimplyBook.me system should NOT be used for:
- Sending spam
- Unsolicited email or SMS
- Importing client list that users do NOT own and/or have NOT been gathered legally
The SimplyBook.me booking websites should NOT be used:
- to create back links to other pages;
- as advertisement for stuff unrelated to services provided by the user;
- to collect fees from users without the intention of providing the service.
Service providers should treat all client data with respect and appropriate privacy.
Users of the SimplyBook.me system can use intake forms to get additional information from clients. You MUST NOT use the intake form to accept delicate personal or financial information. This information is not stored encrypted on servers like on rest encrypted SOAP data and should it happen that there is a break in into SimplyBook.me servers, this information could be exposed. To accept payments via the booking site you must use one of the certified payment providers listed here.
Users that enable the HIPAA custom feature and other users that collect and keep medical related about clients/patients should beware not to include any personal health related information (PHI) in email and text messages. SimplyBook.me removes service and client name automatically if the HIPAA medical custom feature is enabled. User is however able to manually add other fields and information into the messages that can be considered as PHI, but this is generally not allowed in most countries around the world as text messages and emails are not secure communication. Refrain from including any PHI, in any communication from the SimplyBook.me system.
Please report to us problems, policy violations and offensive content. SimplyBook.me wants to ensure that images and information used does not infringe the copyright, trademark, or other intellectual property rights of third parties. Please notify our support with the name of associated page if you are the owner of copyright material used on our sites. We will take necessary action if necessary.
We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for more than 8 weeks with no login from account owner and do not have a valid paid subscription. Free account users need to renew their free subscription every month to keep the account active and avoid deletion. We reserve rights to modify or discontinue user accounts, that are affecting our system with unusual load, or usage that does not comply with our usage policy.
We reserve the rights to limit, suspend, or terminate our service and user accounts, prohibit access to any content, sites, services, or tools. We also reserve rights to remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the spirit of our policies.
We reserve the rights in the case of high volume of bookings to suspend the relevant system momentarily to try to equalize the server load. This can result in some of your users getting a message to try to book again in a few minutes. High load can for example be considered 50 people trying to process a booking with a user account in less than 30 seconds or sending more than 5.000 API requests per day with number of parallel requests to be limited by maximum 2 at same time and not exceed 5 requests per second on common servers. Also, to prevent too high load on servers from individual accounts all subscriptions levels have a maximum number users and providers as per pricing table. Enterprise level allows for higher limits. Common enterprise server has 25.000 per day API requests limit; while dedicated servers allow unlimited requests limited by server specifications.
We take no responsibility on the functioning of our booking widgets when inserted on external sites or in other external solutions. We cannot control if it will work or if it will stop working even if it was working before.
Children and minors under 18 years old are NOT allowed to create system accounts with us. If we find out that such accounts have been created they will be deleted. If parents find out that their children have created accounts with us, please send us relevant information with proof about the account creator so it can be deleted.
SimplyBook.me ltd, provides an appointment and scheduling system, that has many additional features such as promotion and marketing system, sales system and client contact system.
If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
1.1 We are committed to safeguarding the privacy of our website visitors and our system users who register as users of our system. See Data Processing Agreement for details about our relationship as Processor and Controller concerning the data subjects of Controller.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and system users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. Upon signing up as a system user, you will be asked for information about your business. You can at any point in time, go to the System Settings, and choose to delete the system, and then all your data and all your client’s information will be deleted from our servers within 30 days.
1.5 In this policy, “we”, “us” and “our” refers to SimplyBook.me ltd. (30, Gladstonos Street, P. Makedonas Court, Mezzanine Floor, 3041, Limassol, Cyprus)
1.6 In this policy “clients” refers to “clients”, “students”, “patients” or anyone that makes a booking with a user of the system.
1.7 In this policy “system” refers to the appointment booking solution supplied by SimplyBook.me ltd.
2. How we use your personal data
2.1 In this Section 2 we have set out:
- (a) the general categories of personal data that we may process;
- (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
- (c) the purposes for which we may process personal data; and
- (d) the legal basis of the processing.
2.2 We may process data about your use of our website and system ("usage data"). The usage data may include your company information, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, subscription payments made, as well as information about the timing, frequency and pattern of your system use. The source of the usage data is are analytics tracking system such as Google Adwords, Google Analytics and similar. This usage data may be processed to understand better user’s behaviour to help us make the system better and to communicate with our users with usage hints. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website, system, client service and system services.
2.3 We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the System. For example, you provide your contact information when you register for the System. You also have the option of adding a profile photo, bio, and other details to your profile information to be displayed on your Service provider profile or on your Company profile with our system so that your clients can book services with you. We keep track of your preferences when you select settings. We may process your "account data". The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and used for communicating with you. The legal basis for this processing is to be able to provide you with our system services so that you can display your information and sell services and products.
2.4 We may process your information included in your company profile in our system. ("company info"). The profile data may include your name, address, telephone number, email address, profile pictures, and other details that you add to your profile. The profile data may be processed for the purposes of enabling your use of our website and services. This information is available on the user’s booking site, supplied by us, on a widget that may be inserted into own site or in Facebook. It may also be made available on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there. The legal basis for this processing is to enable proper operation of the system and services.
2.5 We may process provider’s personal data that is provided in the course of the use of our services "service provider data". The provider data may include provider’s name, address, telephone number, email address, profile pictures, and other details that is add to provider’s profile. The source of the service provider’s data is you, your employer, or the user who sets up the system for his personal or company purposes. The service providers data may be processed for the purposes of operating the system so that clients can effectively book appointments online with providers and find and select the providers they need. This information is available on the user’s booking site, supplied by us, on a widget that may be inserted into own site or in Facebook. It may also be made available on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there. The legal basis for this processing is to enable proper operation of the system and services.
2.6 We may process information that you create for your bookable services, products for sale, promotions, or as company information ("publication data"). The publication data may be processed for the purposes of enabling your system to be processed for the purposes of operating the system so that clients can effectively book appointments online and purchase products and read about your business and service offering. The legal basis for this processing is to enable proper operation of the system and services.
2.7 We may process information contained in any enquiry you submit to us through email or live support regarding the system and our services "enquiry data". The enquiry data may be processed for the purposes of analysing our users problems and to make our system better.
2.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website "transaction data". The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is legal requirements for proper accounting practices.
2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters "notification data". The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your given consent to receive this communication.
2.10 We may process information contained in or relating to any communication that you send to us "correspondence data". The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.14 Do not supply any other person's personal data to us, unless with their proper consent.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies, this means our subsidiaries, full time work contractor staff, such as live help, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 Financial transactions relating to our website and services are handled by our payment services providers, [Paymentwall, PayPal]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
3.5 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.[ We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). Remark that Google, Facebook and Paypal may store data in USA. But under the privacy shield agreement.
See more about that here: https://www.privacyshield.gov/welcome.
4.2 We and our other group companies and fixed contractors have offices and facilities in Iceland, Cyprus and Ukraine. The European Commission has made an "adequacy decision" with respect to the data protection laws of Iceland and Cyprus. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. No data transfer takes place to Ukraine other than your communication in the LiveAgent support system with your support related questions. This data is stored on LiveAgent servers in EU. Read more about LiveAgent privacy here: https://www.ladesk.com/security-privacy-policy. You can grant the live support staff limited one time access to your system, to help you out with issues by specifically granting them an access key.
4.3 The hosting facilities for our system are situated in France with OVH; Amazon and Google Cloud servers, based in EU, are used for backups. Our directory Booking.Page is hosted in Canada with OVH; when you allow publication of your company info, service provider data and publication data including company reviews in the Booking.Page directory you explicitly consent to transfer this data outside EEA.
Read more about OVH security standards here: https://www.ovh.com/world/about-us/security.xml
Our email servers are situated in UK with Linode. Read more about Linode security here: https://www.linode.com/security.
Our messaging platforms are Nexmo, Sendinblue and Google
For statistics and analytics we use Google analytics, Hotjar, Piwik (self hosted in France).
We do not use this software to get personal data or relate it directly to users of our system. This is only used to give us overall overview on how visitors interact with our system so we can make it better.
For user communication related to system usage, we use a self hosted versions of marketing automation tools to avoid external access to our user's data. This allows us to track user's action within the SimplyBook.me system and send appropriate email and system messages to assist with the SimplyBook.me system usage. This tracking and communication is only used in cases where users have allowed us to communicate with them, by checking the marketing communication box during sign up.
For text chat bots that accept bookings, we use Google dialogflow and facebook. See Google privacy statement here:
See Facebook privacy information here:
For voice chat bots, we use Google dialogflow and Twilio. See Google privacy statement here:
We also use the following auxiliary system: Google Fonts, Google Charts, Google Maps, and Maxmind to make location data to help with signing up and to facilitate displaying you as service provider or your company on a map. This information is generally available for clients unless this is disabled in settings. Then address or map is not shown to clients on booking site or in directory. These external systems do not store any personal recognisable data about you.
4.4. To process credit card payments we use PayPal or SafeCharge.
Payment data generally falls under accounting and bank safeguarding regulations and is needed to be stored for 5-10 years at payment processors.
4.5 Accounting software
We use Notando accounting system and run this on our own dedicated servers, hosted in EU. We keep all invoicing data that contains your purchases, name, address, and email. This invoicing data must be stored obligatory for 7 years for tax authorities because of country laws and can therefore not be deleted by user’s request.
4.6 You acknowledge that personal data that you submit for publication through our system or services about you, your company, service providers, products, promotions, services or related things may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
4.7 E-signature software
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
All personal data about you, your company, service providers, products, promotions, services or related things that has been stored in our system will be kept for as long as you remain a user of our system. You can edit this data at any point in time and request a deletion by cancelling the usage of the system. Since we keep backups of all databases for up to 30 days, this data may still exist for up to 30 days on our servers at which point in time it gets deleted.
5.2 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject to such as accounting laws, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
7.3 In the SimplyBook.me system there is 3 groups of personal data.
- Company data, which under some circumstances can be personal data on the service provider if he is registered as the company.
- Users, service providers data, which is data related to the people who provide services on behalf of the Company or Person registered as the company.
- Clients, which are those who book services and buy items from the company and service providers.
7.4 Access to each of these information, and about each person related to each group is readily available inside the system for approved users. Data can be updated, deleted and exported in a constructed JSON format for data subjects who demand this.
7.5 Clients of system users also have readily available access to all their personal data either by login, or by link. If they want to delete their information, they need to contact the controller who has the necessary tools to do this.
8. About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9. Cookies that we use
10. Cookies used by our service providers
11. Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. Our details
12.1 This website is owned and operated by SimplyBook.me Ltd
12.2 The company is registered in Cyprus and our registered office is at 30, Gladstonos Street, P. Makedonas Court, Mezzanine Floor, 3041, Limassol, Cyprus.
12.3 You can contact us:
- (a) by post, to the postal address given above;
- (a) by email, using firstname.lastname@example.org;
- (a) through our live help available on our site.
13. Data protection officer
13.1 Our data protection officer's contact details are: email@example.com.