SimplyBook.me comes from Iceland, the land of earthquakes, volcanoes and glaciers where we have learned how to keep safe through natural disasters. That is why we always put security first for our clients. Even with the Eyjafjallajökul volcano eruption in 2010 the SimplyBook.me system continued to run smoothly :)
“We know that security and privacy are important to you and your clients. That's why we put all our effort into ensuring your information stays safe with us. SimplyBook.me is ISO 27001, GDPR and HIPAA compliant.”Know more
SimplyBook.me is fully GDPR compliant and has been since May 2018. Various changes were made to ensure that users and client´s data remain safe and that they can be retrieved at any time.
Secure Data Transmission
The privacy of all internet communication between users and clients and our system is secured by TLS 1.2 which is one of the strongest protocols available today.
In order to be HIPAA compliant, we have implemented the Accountable HIPAA Compliance Software, adjusted for Business Associates when providing our services to healthcare providers.
As part of our legal responsibilities under the HIPAA Rules, we identify risk areas, develop policies and procedures, conclude Business Associate Agreement, train our staff and ensure that PHI are always protected.
Some of our measures include:
- Access to PHI restricted;
- Idle time logouts;
- Adjusted corresponding emails and SMS booking notification.
We monitor our network constantly against any potential threats including data breaches, adware, hackers, pop-ups and phishing attempts. Historically our uptime has been around 99.9% which corresponds with our goal, to provide you with a trustworthy business partner.
Trusted data centers
SimplyBook.me hosts its servers with three reputable data centers, in Canada, France and Singapore. Those three hosting companies have 24/7 security personnel on site, security badge control system, video surveillance with badge entrance into their buildings and strict access control making it extremely hard to break into. The hosting centers meet the R82 and R81 APSAD standards and work according to ISO 27001 standards.
Security by Design
We develop and maintain our system according to SDL principles, defining key security risks before each project change and implementing relevant security controls to address these risks. We do our best to protect the system against known vulnerabilities (SQL and XSS injections, CSRF attacks, etc.) by implementing SaaS companies best security assurance measures.
SimplyBook.me does not store any credit card information, neither when you pay your subscription fee to SimplyBook.me, your recurring subscription fee nor when your clients pay for your services on your booking page. Your payment are all processed by an external and secure PCI DSS compliant parties such as Paypal, CardConnect, Stripe, Borgun and more. This means that your payment is always 100% safe (or at least as safe as it gets with these providers) and your payment data remains confidential.
Your data within SimplyBook.me is backed up every single day and stored on a secure server using encrypted data transfer in different locations to avoid any potential data loss or corruption. We verify our backup procedures regularly to make sure we provide you with the most secure performance.
Protecting Personal Data
SimplyBook.me is designed to control closely what level of access is needed for our support personnel and restricts any excess access. Every single person in our staff that may access data is required to sign NDA and is obliged to turn in a criminal record certificate. Relevant data is only visible for relevant people, defined by role based authorization.
Explore the range of features that make SimplyBook.me scheduling software an excellent match for you. SimplyBook.me offers over 60 custom features to reflect your needs and style.
“I simply love the SimplyBook.me online booking system! I run a small wellness clinic and the SimplyBook.me system saves me time and has streamlined my bookings. My clients really appreciate the convenience of seeing my calendar and booking easy to use and looks professional. I trialled a few different online booking systems but none were as impressive as SimplyBook.me.” Read more Show less
SimplyBook.me is perfect for me. It has made reservations easy for my clients and helped me work globally. Since starting to use SimplyBook.me I have got more work.
When choosing an online booking system it is very important to consider customer service. It doesn't matter how lovely the site looks, you need to be able to talk to the provider if things aren't going right or you are in difficulty. SimplyBook.me has top quality customer service which has always kept me with them. An added bonus is that SimplyBook.me is developing things all the time. The new templates, as an example, have been great and I am sure there will be more things to come.
I absolutely recommend SimplyBook.me, already have and will continue to do so. Read more Show less
I used to lose a lot of time arranging appointments with customers on the phone. SimplyBook.me has helped me save a lot of time, at least an hour a week if not more. SimplyBook.me is great and has given me more time and more bookings and I also very much like the Google Calendar sync. I would absolutely recommend SimplyBook.me Read more Show less
We chose SimplyBook.me because it was simple to set up and delivered everything that was required. It is also very customizable and the pricing is good. SimplyBook.me has saved significant work as previously all bookings had to made via telephone.
We have found SimplyBook.me to be convenient for clients and our trainers now have more free time. I would highly recommend it Read more Show less
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