By using SimplyBook.me services you agree to the following terms and conditions.

These terms and conditions are effective from 15. May 2018 (updated since 14. August 2017)


Definitions:

SimplyBook.me services or SimplyBook.me system —  is a system provided by SimplyBook.me ltd that allows system users to get various business functionalities that help them to run their business. The SimplyBook.me system can run under various domain names, such as: SimplyBook.me, SimplyBook.it, SimplyBook.asia, Timapantanir.is, BookingTroll.com, BookingTroll.eu and other names that offer the same services.

Service provider or user —  Company or person that provides services, rents tools, equipment, space etc. and uses the SimplyBook.me system to accept and treat bookings online, send promotions, sell products and do other related things that helps them run their service business.

Client/s or service buyer/s —  Clients can be any type of person that books an appointment or buys a product online with a service provider that has a user account with the SimplyBook.me system. This can for example be patient, student, or client.

User account —  When person or company signs up with the SimplyBook.me system, they get a user account with the SimplyBook.me system. This account can be used to register service providers, services, products for sale, make promotions and do other business related things.



If you use the SimplyBook.me system or related sites, you agree to that you will not:

  1. —  violate any laws, third party rights or our policies;
  2. —  use our sites and tools if you are not able to form legally binding contracts, are under the age of 18;
  3. —  fail to deliver services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties;
  4. —  interfere with other users' listings;
  5. —  post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes;
  6. —  take any action that may undermine feedback and/or ratings systems;
  7. —  distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
  8. —  distribute viruses or any other technologies that may harm any visitors of the site;
  9. —  harvest or otherwise collect information about users, including email addresses, credit cards without their consent.


Acceptable use policy and abuse

SimplyBook.me is a solution for service performers, and others that need to accept bookings for appointments, sell related services and products and make promotions to get more bookings. As such the SimplyBook.me service is ONLY intended for such usage and other unrelated usage is forbidden.


SimplyBook.me system should NOT be used for:

  1. —  Sending spam
  2. —  Unsollicited email or SMS
  3. — Importing client list that users do NOT own and/or have NOT been gathered legally

The SimplyBook.me booking pages should NOT be used to:

  1. —  create back links to other pages;
  2. —  as advertisement for stuff unrelated to services provided by the user;
  3. —  to collect fees from users without the intention of providing the service.

Users should treat all client data with respect and appropriate privacy.

Users of the SimplyBook.me system can use intake forms to get additional information from clients. Please take care NOT to use the intake form to accept delicate personal or financial information. This information is not stored encrypted on servers like on rest encrypted SOAP data and should it happen that there is a break in into SimplyBook.me servers, this information could be exposed.

Please report to us problems, policy violations and offensive content. SimplyBook.me wants to ensure that images and information used does not infringe the copyright, trademark, or other intellectual property rights of third parties. Please notify our support with the name of associated page if you are the owner of copyright material used on our sites. We will take necessary action if necessary.

We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for more than 8 weeks with no login from account owner and do not have a valid paid subscription. Free account users need to renew their free subscription every month to keep the account active and avoid deletion. We reserve rights to modify or discontinue user accounts, that are affecting our system with unusual load, or usage that does not comply with our usage policy.

We reserve the rights to limit, suspend, or terminate our service and user accounts, prohibit access to any content, sites, services, or tools. We also reserve rights to remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the spirit of our policies.

We reserve the rights in the case of high volume of bookings to suspend the relevant system momentarily to try to equalize the server load. This can result in some of your users getting a message to try to book again in a few minutes. High load can for example be considered 50 people trying to process a booking with a user account in same 30 seconds. If you need high performance, please contact enterprise@simplybook.me.

We take no responsibility on the functioning of our booking widgets when inserted on external sites or in other external solutions. We cannot control if it will work or if it will stop working even if it was working before.

Children and minors under 18 years old are NOT allowed to create system accounts with us. If we find out that such accounts have been created they will be deleted. If parents find out that their children have created accounts with us, please send us relevant information with proof about the account creator so it can be deleted.



Client purchase protection

SimplyBook.me does not offer any purchase guarantees concerning client's payments for appointment bookings or service purchases or other product purchases from service providers. SimplyBook.me offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by SimplyBook.me are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with SimplyBook.me. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they are purchased and paid for.

It is strongly recommended that buyers inform themselves about the service provider before booking with them and before paying online and for the service providers to make sure buyers are for real.



Fees

SimplyBook.me offers a free limited version of the system. If a service provider upgrades the service from the limited version provided by SimplyBook.me, relevant fee schedule will apply. You can find the pricing table on our main site and further details inside the admin interface of the SimplyBook.me system. You will be informed of fees before upgrading services to paid services. Commercial companies that register more than one system in Free version must pay fees according to basic package or higher per each registered system.

All purchases made in the system are final, and are not refunded.

IMPORTANT: When free system is upgraded to paid system, it is no longer possible to downgrade it back to free system. Users can still upgrade or downgrade between paid subscriptions.



Content and Data

When you upload and register content into our system, you grant us a nonexclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to publish this content on your booking website with SimplyBook.me, on SimplyBook.me site and on other partner sites such as but not limited to; our directories, other directories and Facebook sites and pages where clients can make bookings with you. Inside the SimplyBook.me system, you can select to only publish your information on SimplyBook.me booking websites and widgets by turning off the directory publishing.

Distribution of this content on directories, partner sites and FaceBook sites and pages is for increased visibility so clients can book directly with you from these places.

We have no interest in owning your material and this chapter is not intended to give us any such rights but only to make sure we have the rights to make your material appear on our sites, your booking sites with us, and in related directories that allow clients to make bookings with you and use our services. If you cancel your system with us, your material will be deleted from all our databases. Search engines, external sites and WayBack engines, may however still show your material for unknown time after you stop using our services, and how long they display it is not in our hands.



Account, Password and Security

Once you have created your user account, you should change your password in the admin interface of SimplyBook.me system in Manage // Users section. You are responsible for maintaining the confidentiality of the password and access to your account. You are fully responsible for all activities that occur under your password or account. For added security, SimplyBook.me offers users to enable double authentication, and HIPAA custom feature (often used for medical related information) that further improves security.

SimplyBook.me cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.



Limitation of Liability

SimplyBook.me is not responsible for yours or other users' content, actions, or inactions. You acknowledge that our sites are venues to allow anyone to offer their services and for others to make reservations. We are not involved in the actual transaction between buyers and sellers (service providers). While we may help facilitate the resolution of disputes we have no control over and do not guarantee the quality, safety, or legality of advertised services, the truth or accuracy of user's content or listings, the ability of sellers to provide services, the ability of buyers to pay for services.

We cannot guarantee continuous or secure access to our sites, services, or tools, and operation of our sites, services, or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services, and tools.

SimplyBook.me may offer you to work with external partners that offer services that can enhance or help you with your business. If you choose to work with SimplyBook.me partners, please be informed of their own terms and conditions and privacy policies. SimplyBook.me takes no responsibility of any incidents that may happen in their systems that may lead to data leak or content distribution. SimplyBook.me is also not responsible if they stop providing their services, or if their service goes down or has any security breach.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the total fees you paid to us in the 12 months prior to the action giving rise to the liability, or (b) 120USD.



Service provider’s Terms & Conditions and Privacy policy

You understand that as a service provider with a user account at the SimplyBook.me system you are required to supply your own terms and conditions and privacy policy for your own clients. In Custom features section, you will find the Terms & Conditions feature where you should insert both your terms for usage of your service, as well as your Privacy policy for the personal data of your clients. You should also consider publishing your cancellation policy.

Things you should consider including are for example:

For Terms & Conditions

  1. — Who is allowed to book your service, is there age limit
  2. — How you expect payment to be performed
  3. — What happens if client does not show up, is there refund or not
  4. — What client can expect from your service
  5. — What client can not expect from your service
  6. — Where are you based
  7. — Is client expected to show up earlier than planned service time
  8. — What is your policy concerning product sales, returns, exchanges etc.
  9. — If minors book services or buy products, how do you handle these cases

For Privacy Policy

  1. — How do you handle client’s / patients data
  2. — How long do you store the data
  3. — Why do you store it
  4. — Do you allow anyone else to access it
  5. — What kind of access are others allowed to client’s data
    1. • For ads
    2. • For some analysing
    3. • Etc.
  6. — Inform them, they can request deletion, update and access to all personal data you keep about them
  7. — How will you be treating deletion and update requests
  8. — What are you doing to protect their data (use double authentication, auto deletion of data after predefined time, auto screen lock etc.)
  9. — What kind of communication can the client expect to come to him because he is registered with you. Will you use promotion system or only general notifications concerning appointment, will he be asked for feedback concerning your services. You can make changes on feedback and notification deliveries up as needed inside the SimplyBook.me system
  10. — What systems are you using to store their data, here you should for example mention SimplyBook.me system, with link to our Privacy policy
  11. — Who are the personal data protection authorities to contact in your country, if the client has concerns about his data
  12. — How and how quickly will you inform users in case there is break in into your system

IMPORTANT. There may be other things that are necessary to include in your Terms & Condition and Privacy policy. Please get a proper legal opinion what is the right thing for you to include. The above bullet points are just suggestions and can not be considered legal advice.



Support access

In case service providers contact SimplyBook.me support or buy set-up assistance package, they grant access for support agents to their admin interface in their SimplyBook.me system. If service providers want to restrict access to admin interface for support department, they can enable HIPAA custom feature or Double authentication. If users want to give SimplyBook.me support access to provide help in such cases, they need to especially get and give the relevant support person key for temporary access.



HIPAA Compliance

SimplyBook.me ltd is ONLY HIPAA compliant towards users (companies) that implement the Patient data protection (HIPAA) custom feature. This custom feature can be enabled in the custom feature section of the SimplyBook.me system. The custom feature specifically enhances the security for those who activate it. For example, our support personnel can not access systems of those who activate this custom feature. It masks names of patients and services in notifications as such notifications may go through email systems and text message system unencoded and could thereby display sensitive information to external parties. Other functions of the custom feature relate more to your operations and help you to set your own protocols to become HIPAA compliant. You can set the SimplyBook system so that it auto logs service providers off after a short predefined time to further prevent data access of external parties.

If you use the SOAP custom feature to register any client or patient information, you should use the encoded version so that all data stored there is encrypted at rest. This means that even if someone broke into SimplyBook.me system servers, they would still have no access to this delicate data. Only those with access key can access the data while also logged into the system. You must take care to store this access key in a safe place.

Remark that SimplyBook.me does NOT make the users of SimplyBook.me HIPAA compliant, it ONLY provides means to better secure access to the patients data. You should to get help from relevant professionals to make your own organisation/company HIPAA compliant.

For double authentication, users are responsible to take care to have SMS (text message) credits on their account as they are used to help authorized persons to get a verification code to their phones to be able to login or they must use the Google authenticator and then there are no costs involved to get an access code.



Access and Interference

Information on the sites is updated on a real-time basis and is proprietary and/or is licensed to SimplyBook.me by our users or third parties.

You agree that you will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; interfere or attempt to interfere with the proper working of the sites, services, or tools, or any activities conducted on or with the sites, services, or tools.



No relationship

No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.



Privacy Policy

For a seperate description of our privacy policy, see the SimplyBook.me Privacy Policy.

Introduction

SimplyBook.me ltd, provides an appointment and scheduling system, that has many additional features such as promotion and marketing system, sales system and client contact system.

If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

We are committed to safeguarding the privacy of our website visitors and our system users who register as users of our system. See Data Processing Agreement for details about our relationship as Processor and Controller concerning the data subjects of Controller.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and system users; in other words, where we determine the purposes and means of the processing of that personal data.
We will ask you to consent to our use of cookies in accordance with the terms of this policy when you visit our website.
Our website incorporates privacy controls which affect how we will process your personal data. Upon signing up as a system user, you will be asked for information about your business. You can at any point in time, go to the System Settings, and choose to delete the system, and then all your data and all your client’s information will be deleted from our servers within 30 days.
In this policy, “we”, “us” and “our” refers to SimplyBook.me ltd.
In this policy “clients” refers to “clients”, “students”, “patients” or anyone that makes a booking with a user of the system.
In this policy “system” refers to the appointment booking solution supplied by SimplyBook.me ltd.

How we use your personal data

In this Section 2 we have set out:
  1. (a) the general categories of personal data that we may process;
  2. (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
  3. (c) the purposes for which we may process personal data; and
  4. (d) the legal basis of the processing.
We may process data about your use of our website and system ("usage data"). The usage data may include your company information, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your system use. The source of the usage data is are analytics tracking system such as Google Analytics and similar. This usage data may be processed to understand better user’s behaviour to help us make the system better and to communicate with our users with usage hints. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website, system, client service and system services.
We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the System. For example, you provide your contact information when you register for the System. You also have the option of adding a profile photo, bio, and other details to your profile information to be displayed on your Service provider profile or on your Company profile with our system so that your clients can book services with you. We keep track of your preferences when you select settings. We may process your ("account data"). The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and used for communicating with you. The legal basis for this processing is to be able to provide you with our system services so that you can display your information and sell services and products.
We may process your information included in your company profile in our system. ("company info"). The profile data may include your name, address, telephone number, email address, profile pictures, and other details that you add to your profile. The profile data may be processed for the purposes of enabling your use of our website and services. This information is available on the user’s booking site, supplied by us, on a widget that may be inserted into own site or in Facebook. It may also be made available on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there. The legal basis for this processing is to enable proper operation of the system and services.
We may process provider’s personal data that is provided in the course of the use of our services "service provider data". The provider data may include provider’s name, address, telephone number, email address, profile pictures, and other details that is add to provider’s profile. The source of the service provider’s data is you, your employer, or the user who sets up the system for his personal or company purposes. The service providers data may be processed for the purposes of operating the system so that clients can effectively book appointments online with providers and find and select the providers they need. This information is available on the user’s booking site, supplied by us, on a widget that may be inserted into own site or in Facebook. It may also be made available on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there. The legal basis for this processing is to enable proper operation of the system and services.
We may process information that you create for your bookable services, products for sale, promotions, or as company information ("publication data"). The publication data may be processed for the purposes of enabling your system to be processed for the purposes of operating the system so that clients can effectively book appointments online and purchase products and read about your business and service offering. The legal basis for this processing is to enable proper operation of the system and services.
We may process information contained in any enquiry you submit to us through email or live support regarding the system and our services "enquiry data". The enquiry data may be processed for the purposes of analysing our users problems and to make our system better.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website "transaction data". The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is legal requirements for proper accounting practices.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters "notification data". The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your given consent to receive this communication.
We may process information contained in or relating to any communication that you send to us "correspondence data". The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Do not supply any other person's personal data to us, unless with their proper consent.

Providing your personal data to others

We may disclose your personal data to any member of our group of companies, this means our subsidiaries, full time work contractor staff, such as live help, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Financial transactions relating to our website and services are handled by our payment services providers, [Borgun, Paymentwall, PayPal]. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
If you agreed on getting proposals from partners, we may disclose your enquiry data to one or more of those selected third party suppliers of goods and services enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.[ We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

Remark that Google, Facebook and Paypal may store data in USA. But under the privacy shield agreement. See more about that here: https://www.privacyshield.gov/welcome.

We and our other group companies and fixed contractors have offices and facilities in Iceland, Cyprus and Ukraine. The European Commission has made an "adequacy decision" with respect to the data protection laws of Iceland and Cyprus. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. No data transfer takes place to Ukraine other than your communication in the LiveAgent support system with your support related questions. This data is stored on LiveAgent servers in EU. Read more about LiveAgent privacy here: https://www.ladesk.com/security-privacy-policy. You can grant the live support staff limited one time access to your system, to help you out with issues by specifically granting them an access key.
The hosting facilities for our system are situated in France with OVH and Online.net. Online.net is used for backups. Read more about OVH security standards here: https://www.ovh.com/world/about-us/security.xml

Our email servers are situated in UK with Linode. Read more about Linode security here: https://www.linode.com/security.

Our messaging platforms are Nexmo, Sendinblue and Google
https://www.nexmo.com/privacy-policy/
https://www.sendinblue.com/legal/privacypolicy
https://privacy.google.com/

For statistics and analytics we use Google analytics, Hotjar, Piwik (self hosted in France).

We do not use this software to get personal data or relate it directly to users of our system. This is only used to give us overall overview on how visitors interact with our system so we can make it better.

We allow users to activate chat bots. You understand that clients are not requested to accept Terms & Conditions nor Privacy policy when they book through such tools. If you are not comfortable with this, or think this is not according to laws and regulations in your country, or for your clients, you should not use these tools to accept bookings.

For text chat bots that accept bookings, we use Google dialogflow and facebook. See Google privacy statement here: https://cloud.google.com/security/gdpr. See Facebook privacy information here: https://www.facebook.com/business/news/facebooks-commitment-to-data-protection-and-privacy-in-compliance-with-the-gdpr.

For voice chat bots, we use Google dialogflow and Twilio. See Google privacy statement here: https://cloud.google.com/security/gdpr. See Twilio’s privacy policy here: https://www.twilio.com/legal/privacy.

We also use the following auxiliary system: Google Fonts, Google Charts, Google Maps, and Maxmind to make location data to help with signing up and to facilitate displaying you as service provider or your company on a map. This information is generally available for clients unless this is disabled in settings. Then address or map is not shown to clients on booking site or in directory. These external systems do not store any personal recognisable data about you.

To process credit card payments we use Borgun, PayPal or PaymentWall.

We do not have any access to your credit card numbers at any of these systems. In Borgun system only part of the credit card number is available to us, but not any of your personal information such as name, email, telephone. In Paypal, your name, and paypal email address are stored along with item name being purchased. See more about PayPal privacy policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev.

Payment data generally falls under accounting and bank safeguarding regulations and is needed to be stored for 5-10 years at payment processors.

Accounting software

We use Notando accounting system and run this on our own dedicated servers, hosted in EU. We keep all invoicing data that contains your purchases, name, address, and email. This invoicing data must be stored obligatory for 7 years for tax authorities because of country laws and can therefore not be deleted by user’s request.

You acknowledge that personal data that you submit for publication through our system or services about you, your company, service providers, products, promotions, services or related things may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:

All personal data about you, your company, service providers, products, promotions, services or related things that has been stored in our system will be kept for as long as you remain a user of our system. You can edit this data at any point in time and request a deletion by cancelling the usage of the system. Since we keep backups of all databases for up to 30 days, this data may still exist for up to 30 days on our servers at which point in time it gets deleted.

Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject to such as accounting laws, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email or through the private messaging system on our website.

Your rights

In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.
In the SimplyBook.me system there is 3 groups of personal data.
  1. Company data, which under some circumstances can be personal data on the service provider if he is registered as the company.
  2. Users, service providers data, which is data related to the people who provide services on behalf of the Company or Person registered as the company.
  3. Clients, which are those who book services and buy items from the company and service providers.
Access to each of these information, and about each person related to each group is readily available inside the system for approved users. Data can be updated, deleted and exported in a constructed JSON format for data subjects who demand this.
Clients of system users also have readily available access to all their personal data either by login, or by link. If they want to delete their information, they need to contact the controller who has the necessary tools to do this.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:
  1. (a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;
  2. (b) status - we use cookies to help us to determine if you are logged into our website;
  3. (c) advertising - we use cookies to help us to display advertisements that will be relevant to you. cookies used for this purpose are: adroll, facebook, google adwords, adsense;
  4. (d) analysis - we may use cookies to help us to analyse the use and performance of our website and services. cookies that may be used for this purpose are: hotjar (see more about Hotjar legal commitment here: https://www.hotjar.com/legal/compliance/gdpr-commitment), and Google Optimize, (see more about Google privacy policy here: https://policies.google.com/privacy);
  5. (e) consent - we use cookies to store your preferences in relation to the use of cookies more generally.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy.
We use may use Adroll from time to time to display retargeting ads to visitors. This service uses cookies for tracking visitors so relevant ads can be published on sites you visit. You can view the privacy policy of Adroll here: http://www.adrollgroup.com/privacy.
We use Facebook ads to advertise relevant ads from us for visitors to our site. A cookie from Facebook is used to place ads from us on Facebook pages that you visit. Facebook's privacy policy is available at: https://www.facebook.com/legal/FB_Work_Privacy.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
  1. (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  2. (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  3. (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  4. (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  5. (e) https://support.apple.com/kb/PH21411 (Safari);
  6. (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.

Our details

This website is owned and operated by SimplyBook.me Ltd
The company is registered in Cyprus and our registered office is at 36 Aigyptou Avenue, 6030 Larnaca, Cyprus.
You can contact us:
  1. (a) by post, to the postal address given above;
  2. (b) by email, using privacy@simplybook.me;
  3. (c) through our live help available on our site.

Data protection officer

Our data protection officer's contact details are: dpo@simplybook.me.


GDPR
European privacy regulations

For European companies or companies outside the EU/EEA that are dealing with personal data of european citizens there is a Processor Controller contract between SimplyBook.me ltd and you that applies. This contract defines the responsibilities of each party towards the data subjects. By accepting these Terms & Conditions you agree that you have gotten familiar with this contract and accepted those terms. You can get this contract signed and countersigned here:

https://www.esigngenie.com/esign/onlineforms/fillOnlineForm?encformnumber=RjP35Je5leIWCb1Ln%2Fz0lA%3D%3D&type=link



Indemnity

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

If you as a service provider have a dispute with one or more clients, or if you as a client have dispute with one or more service providers you release us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.



Changes

This policy may be changed from time to time. Changes take effect when we post them on the SimplyBook.me site. There will be notification about changes in the SimplyBook.me notification system in the top menu of the SimplyBook.me system. When using the SimplyBook.me sites or services you are subject to any posted policies or rules applicable to services you use through the sites.



About us

Notando Iceland ltd, established in 2001 is the creator of the SimplyBook.me system. In May 2018, there was a re-organisation of the Icelandic company where the international part is moved into a Cyprus company, called SimplyBook.me ltd while the icelandic sales of online accounting software is kept in the icelandic entity, Notando Iceland ltd. All the shareholders remain the same in both companies and for service providers and their clients, there are no changes concerning this division of operations.

The above terms and conditions that you accept, apply between you and SimplyBook.me ltd in Cyprus.

You may contact us:

E-Mail: support@simplybook.me
Address: 36 Aigyptou Avenue, 6030 Larnaca, Cyprus
By using SimplyBook.me services you agree to the following terms and conditions.

These terms and conditions are effective from 15. May 2018 (updated since 14. August 2017)


Definitions:

SimplyBook.me services or SimplyBook.me system —  is a system provided by SimplyBook.me ltd that allows system users to get various business functionalities that help them to run their business. The SimplyBook.me system can run under various domain names, such as: SimplyBook.me, SimplyBook.it, SimplyBook.asia, Timapantanir.is, BookingTroll.com, BookingTroll.eu and other names that offer the same services.

Service provider or user —  Company or person that provides services, rents tools, equipment, space etc. and uses the SimplyBook.me system to accept and treat bookings online, send promotions, sell products and do other related things that helps them run their service business.

Client/s or service buyer/s —  Clients can be any type of person that books an appointment or buys a product online with a service provider that has a user account with the SimplyBook.me system. This can for example be patient, student, or client.


SimplyBook.me is the processor of data for the clients of the SimplyBook.me system. The user of the system, often same as service provider, is the controller of your data (the client data). You can ask the controller of your data for all personal information that he may hold on you, he can delete it and rectify by your requests.



Acceptable use policy

If you use the SimplyBook.me system or related sites, you agree to that you will not:

  1. —  violate any laws, third party rights or our policies;
  2. —  use our sites and tools if you are not able to form legally binding contracts, are under the age of 18;
  3. —  fail to deliver services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties;
  4. —  interfere with other users' listings;
  5. —  post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes;
  6. —  take any action that may undermine feedback and/or ratings systems;
  7. —  distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
  8. —  distribute viruses or any other technologies that may harm any visitors of the site;
  9. —  harvest or otherwise collect information about users, including email addresses, credit cards without their consent.


Client purchase protection

SimplyBook.me does not offer any purchase guarantees concerning client's payments for appointment bookings or service purchases or other product purchases from service providers. SimplyBook.me offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by SimplyBook.me are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with SimplyBook.me. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they are purchased and paid for.

It is strongly recommended that buyers inform themselves about the service provider before booking with them and before paying online and for the service providers to make sure buyers are for real.



Privacy Policy

For a seperate description of our privacy policy, see the SimplyBook.me Privacy Policy.



About us

Notando Iceland ltd, established in 2001 is the creator of the SimplyBook.me system. In May 2018, there was a re-organisation of the Icelandic company where the international part is moved into a Cyprus company, called SimplyBook.me ltd while the icelandic sales of online accounting software is kept in the icelandic entity, Notando Iceland ltd. All the shareholders remain the same in both companies and for service providers and their clients, there are no changes concerning this division of operations.

The above terms and conditions that you accept, apply between you and SimplyBook.me ltd in Cyprus.

You may contact us:

E-Mail: support@simplybook.me
Address: 36 Aigyptou Avenue, 6030 Larnaca, Cyprus