Following is the privacy policy of Notando Iceland Ltd for the SimplyBook.me site, appointment booking solution and for related sites such as BookingTroll.com and AppointmentSchedulingNews.com

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may include your business information in directory listings, and on Facebook pages to increase your visibility to clients. You can turn this off inside the admin interface if you do not wish to be included.

We may use your contact information to inform you about our services, system updates and changes and other relevant news. We may use systems and tools to enhance your experience with SimplyBook.me.

The system will send emails, SMS/text notifications to your clients about bookings and feedback requests from your company name (as it is indicated in Settings // Basic information). The sender email address is default from SimplyBook.me unless you have set your own SMTP server, then the sender email will be the address that you have set as sender email. The reply-to email address is always the address that is set as the default company email. Remark that the default settings is that all email communication is active unless you select it to be inactive. Text messages/SMS are only sent if you have bought SMS credits and it will be sent according to your setup in Settings // Email and SMS settings. Remark that if you use long text or characters outside Latin alphabet, the text messages may become split up by telecom companies which means that you may be charged more.

Clients who book appointments using our tools or sites are enabled to notify their friends or followers about their actions on Facebook and Twitter at the time of reservation. Clients should be aware of this fact and choose not to share their booking if they dont want it to appear on their Facebook profile or Twitter.

This privacy policy sets out how SimplyBook.me uses and protects any information that you give SimplyBook.me or is collected when you use this service and how your clients data and information is treated.

SimplyBook.me is committed to ensuring that your and your clients privacy and data is protected. Any information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SimplyBook.me may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14. August 2017 (updated since 22. September 2016).

SimplyBook.me collects information about you and your business when you sign on to use the services of SimplyBook.me. We use cookies and session cookies to enhance your experience on the site and inside the system. SimplyBook.me collects information about the service provider's clients when they book services. Service providers can request additional information from clients related to the services they are providing. SimplyBook.me does not use the service provider's client data and information in any other way than to help the service provider to provide his/her services. We use Google analytics, Piwik and may also use other tools that can help us enhance the user experience on our website and inside the system. We do not use these tools on the websites or widgets that you get from us. You can install such services at your own discretion.

What we collect

We keep in our common database the following information:

  • — name and company information
  • — registration date
  • — contact information including email address
  • — portable telephone numbers
  • — demographic information such as postcode, city and country
  • — common client sign in information for easy booking
  • — payments and payment dates

Each service provider is allocated his own database when he registers with us. In this database we collect:

  • — Service provider's personal or company information;
  • — Information concerning the system setup;
  • — Client's bookings data (telephone, email, name);
  • — Any data that you may request your clients to fill out.

This data belongs only to you and your clients and we do not use this for any purpose.



What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • — Help you (user) to create a booking website or widget to accept appointments from clients.
  • — Present relevant data to you and your clients to help you do business together.
  • — We may use the information to improve our products and services.
  • — We may periodically send promotional emails about new system enhancements, special offers or other information which we think you may find interesting using the email address which you have provided.
  • — From time to time, we may use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your settings.

During registration, the client gets a common login which enables him/her easy booking at yours and any other provider's services but this data is not available to anyone else unless the client also books an appointment with another user. Only data related to registration information then becomes available for the other user but not any information concerning your client's appointments with you. If a client books a service via Facebook, information related to the appointment may display on his profile depending on his Facebook privacy settings. If a client gives you feedback using Facebook, this may display on the client's Facebook profile.

If you decide to quit using SimplyBook.me, your data will be deleted and will not be used by anyone else.



How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from using the website as it requires cookies to work normally.



Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



Controlling your company and personal information

You may change or update your personal/company information in the following ways:

  • — go to the Settings // Company information and edit accordingly
  • — go to Manage // Service performers and edit accordingly

You may delete all your information:

  • — Go to Settings // Company information and choose Delete account.

We will not sell, distribute or lease your personal, your clients or company information to third parties unless we have your explicit permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A 20USD fee will be payable. If you would like a copy of the information held on you please write to support@simplybook.me.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



Indemnity

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.