Q: What made you want to implement a booking system?

A: Previously, we were a walk-in only business, but after Covid-19, it's become mandatory to implement a booking system to manage the flow of people. We have up to eight staff per shift, typically five on weekdays and eight at weekends, so there can be many people at once in the salon.

Q: Did you use another booking system before you started using SimplyBook.me? If so, which one?

A: No, we've only ever offered a walk-in service before. We looked at four other systems, including Genbook, but I liked this one because we could have the 'any provider' setting, which means it automatically assigns a nail technician. That way we don't get any one nail technician getting booked up.

Q: Were there any concerns about how your customers would respond to using an online booking system?

A: Yes, because we've only ever had a walk-in service. We weren't sure our clients would use the booking system, even though now it's mandatory to book during this situation. Usually, all our clients want to come at the same times; after work, or over the weekend. So those clients are now happy that they can book and don't have to wait as long anymore. The returning clients are the happiest ones.

Q: Was it easy to set up?

A: Yes, it was easy to set up the basic system. If I needed some help, I could contact Live chat, and the agents gave me some useful tips.

Q: Have you downloaded our admin app? If so, how does it work for you?

A: I am pleased with it. It is easy to use and quick to respond.

Q: How large a percentage of your clients use your website to book your services?

A: Most of them now, some will book their next appointment straight after their service is done.

Q: Do you take bookings via Facebook, Instagram and Google too?

A: Yes, I do. We have it on Facebook, but not on Instagram. We wouldn't expect a lot of bookings coming from that channel for us.

Q: What do you like the most about the system?

A: What I like most is that it is SIMPLE. My clients find it simple to use and very easy to book. For me, that's what matters most. The second time they book, they don't even have to log in anymore, so it becomes even more straightforward.

Q: Has SimplyBook.me met your expectations?

A: Yes, it's a very nice system and excellent that clients can now book an appointment themselves.