Обзор нашей Политики конфиденциальности

Наш подход к Вашей конфиденциальности

When you use the SimplyBook.me Ltd official website (subject to our Website Terms and Conditions) and our Services (subject to our Terms and Conditions), you trust us with your personal data. It is true that we process a lot of different data, and therefore our commitment to safeguard your trust on us is our goal.

In order to understand how we achieve this, please read this document carefully as we explain our privacy practices. You will understand how we collect, use, sometimes share your personal data and what you can do about it, always with the purpose of providing you with our optimal service.

Please read this document together with our Data Processing Agreement overview and signed version here as well as our Terms and Conditions.

  • У вас есть вопросы?

    Пожалуйста, свяжитесь с нами по адресу:

    support@simplybook.me или legal@simplybook.me

  • Менеджер по защите данных

    dpo@simplybook.me

  • Представитель в Великобритании

    по вопросам защиты персональных данных и конфиденциальности на местном уровне

    UKRepresentative@simplybook.me

  • 01

    DATA COLLECTION:

    What personal data do we collect?

    • data you give us upon registration and while using our system such as your name, email, address etc.;

    • data created when you use our services such as your IP address, browser type and other.

  • 02

    DATA PROCESSING:

    Как мы используем Ваши личные данные?

    • Для предоставления Вам первоклассных услуг;

    • Чтобы делать наш сайт лучше и эффективнее;

    • Для обеспечения Вам возможности взаимодействовать там, где это возможно;

    • Для оказания Вам поддержки при необходимости;

    • Для исследований и разработок.

  • 03

    DATA SHARING:

    Кому мы передаем Ваши личные данные?

    • As part of team.blue group, with our service providers when needed;

    • with other people such as our contractors and consultants) and companies such as payment systems providers we collaborate, see section Share of your personal data, below.

    Дополнительную информацию см. в нашем Соглашении об обработке данных (DPA).

  • 04

    DATA STORAGE:

    Где хранятся Ваши личные данные?

    We are a company based in Cyprus and store your personal data worldwide, depending on the location of your business. For EU based businesses though your data including backups is stored in the EU, it may be transferred outside the EU. See more information under Where is your personal data stored?

  • 05

    YOUR RIGHTS AS DATA SUBJECT:

    Каковы Ваши права как субъекта данных?

    • Вы можете запросить копию Ваших личных данных, чтобы мы внесли корректировки, если в них есть ошибочная информация;

    • Требовать частичного или полного удаления ваших персональных данных;

    • Ограничить нас или потребовать от нас полностью прекратить обработку Ваших личных данных;

    • Обратиться к нам, чтобы мы предоставили Ваши личные данные другой компании;

    • Взять обратно согласие, которое Вы дали нам на обработку Ваших персональных данных.

    • If you are outside the EU or EEA and GDPR does not apply there is a special section for your rights.

Политика конфиденциальности SimplyBook.me LTD

I. Введение

Это Политика конфиденциальности SimplyBook.me Ltd, в которой объясняется, как мы соблюдаем Общие правила защиты данных (ЕС) 2016/679 (“GDPR”) и другие действующие национальные и международные законы и постановления во всех наших деловых операциях.

Мы внедрили соответствующие меры и документацию, подтверждающие соблюдение GDPR, и поэтому можем взять на себя ответственность за обработку Ваших персональных данных. Соблюдение принципов GDPR (законность, справедливость и прозрачность, ограничение целей, минимизация данных, точность, ограничение хранения, целостность и конфиденциальность (безопасность) и подотчетность) является ключевой целью во всех наших деловых операциях, связанных с обработкой персональных данных.

II. Наша информация

We are SimplyBook.me Ltd and provide an appointment booking solution including a wide range of features such as promotion and marketing system, sales system and client contact system (collectively the “Services”). You may check our Terms and Conditions, containing more details of our services and our legal obligations, together with our Data Processing Agreement overview and signed version here.

Для того, чтобы соответствовать требованиям GDPR, мы должны сообщить Вам, что мы являемся “контролером данных”, в отношении Ваших персональных данных, когда Вы посещаете наш официальный веб-сайт: www.simplybook.me и другие сайты, управляемые нами в соответствии с нашими Условиями и положениями, которые Вы принимаете.

Для этого документа и всех целей конфиденциальности и защиты персональных данных наша информация и контактные данные приведены ниже:

  • Название компании:

    SIMPLYBOOK.ME LTD
  • Контактный адрес электронной почты:

    support@simplybook.me и legal@simplybook.me
  • Юридический адрес:

    Nafpliou 28, Medical Court, Floor 4, Flat/Office 401, 3025, Лимассол, Кипр.
  • Менеджер по защите данных:

    dpo@simplybook.me
  • Регистрационный номер:

    HE387490
  • Представитель в Великобритании:

    UKRepresentative@simplybook.me

III. Информация, которую мы собираем о Вас

Our Purposes and Legal Basis for Processing

We process your personal data for the following specific, clearly defined purposes:

1. Core Booking Service Operations

Data Processed: Account Data and Query Data (name, email address, phone number, appointment details, booking preferences).

Specific Purposes:

Create and activate user accounts in our booking system.

Schedule, confirm, and modify appointment bookings.

Send automated appointment confirmation emails within 5 minutes of booking.

Send appointment reminder notifications before scheduled appointments.

Process cancellations and rescheduling requests.

Generate booking receipts and service summaries.

Provide live chat and email customer support for booking-related issues.

Maintain booking history records for repeat appointment scheduling.

Legal Basis: Contractual obligation which is necessary to perform our booking service contractual obligations.

2. Service Security and Technical Operations

Data Processed: Usage Data (IP address, browser type, device information, session duration, pages visited, click patterns, error logs).

Specific Purposes:

Detect and prevent fraudulent booking attempts and spam registrations.

Monitor for unauthorized access attempts to user accounts.

Identify and resolve technical errors affecting the booking process.

Optimize website loading speeds and server response times.

Ensure booking system availability and prevent service disruptions.

Generate anonymized analytics reports to improve system performance.

Maintain secure user authentication and session management.

Legal Basis: Legitimate interests, meaning protecting our services and users from security threats and ensuring reliable service delivery.

3. Marketing and Promotional Communications (Consent-Based)

Data Processed: Account Data (name, email address, service preferences, booking history).

Specific Purposes:

Send monthly newsletters featuring new service providers and booking options.

Deliver personalized promotional offers based on previous booking categories.

Share seasonal promotions and limited-time discounts via email.

Send service provider spotlights and featured business announcements.

Provide early access notifications for new platform features.

Conduct voluntary customer satisfaction surveys (maximum 4 per year).

Legal Basis: Consent, only sent to users who have explicitly opted in and can withdraw consent at any time.

4. Legal and Regulatory Compliance

Data Processed: Account Data and Transaction Data (payment records, booking invoices, user identification, correspondence records).

Specific Purposes:

Generate and maintain financial records for tax reporting obligations.

Comply with VAT registration and reporting requirements in operating jurisdictions.

Respond to legitimate law enforcement requests and court orders.

Maintain transaction records for anti-money laundering compliance.

Process data subject rights requests under GDPR and similar privacy laws.

Preserve records for legal dispute resolution and insurance claims.

Meet data retention requirements for business accounting standards (7-year retention for financial records).

Legal Basis: Legal obligation, meaning compliance with applicable tax, accounting, and privacy laws.


Detailed Data Categories and Processing Purposes

Данные об использовании

What We Collect: Website interaction data including IP address, geographical location, browser type and version, operating system, referral source, session duration, page views, navigation paths, time stamps, and user interaction patterns.

Data Source: Automatically collected through analytics tracking systems (Google Analytics, internal logging systems).

Specific Processing Purposes:

Analyze which booking pages have highest conversion rates to optimize user experience.

Identify technical issues causing booking abandonment.

Understand geographic distribution of users to optimize server locations.

Track feature usage to prioritize development resources.

Generate performance reports for service provider partners.

Customize language and regional settings based on location data.

Legal Basis: Legitimate interests, meaning monitoring and improving website functionality and user experience.


Данные учетной записи

What We Collect: Information provided during registration including full name, contact email address, phone number, profile photos, professional bio, service preferences, account settings, and profile customization data.

Data Source: Directly provided by you during account creation or profile updates.

Specific Processing Purposes:

Create and maintain individual user accounts with unique identifiers.

Display service provider profiles to potential clients with accurate contact information.

Enable password reset and account recovery processes.

Customize booking interface based on user preferences and settings.

Facilitate direct communication between service providers and clients.

Generate personalized booking recommendations based on profile information.

Maintain account security through authentication and access controls.

Important Note: This specific information will be available on your booking site, supplied by us, on a widget that may be inserted into the user's own website, on users social media profiles, on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there.

Legal Basis: Contractual obligation and legitimate interests which are necessary for providing booking platform services.


Client Booking Data

What We Collect: Information entered by your clients when making bookings including client name, contact details, appointment preferences, special requests, and booking history.

Data Source: Your clients when they book appointments through your booking interface.

Specific Processing Purposes:

Process and confirm client appointment bookings.

Send booking confirmations and reminders to your clients.

Enable service providers to view and manage their appointment schedules.

Generate client contact lists for service providers.

Process appointment modifications and cancellations.

Create booking reports and statistics for service providers.

Enable repeat booking functionality for returning clients.

Legal Basis: Legitimate interests and contractual obligation, enabling effective appointment booking and management.


Service Provider Information

What We Collect: Professional details including name, business address, phone number, email address, professional photos, service descriptions, qualifications, pricing information, and availability schedules.

Data Source: You (as service provider) or authorized account administrators

Specific Processing Purposes:

Display service provider profiles on public booking pages and directory listings.

Enable client search and filtering by service type, location, and availability.

Generate booking widgets for embedding on external websites.

Create service provider listings on social media integration pages.

Process appointment requests and match clients with appropriate providers.

Generate marketing materials featuring service providers (with consent).

Enable client reviews and rating systems for service quality.

Important Note: This specific information will be available on the user’s booking site, supplied by us, on a widget that may be inserted into users own website, on users social media profiles, on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there.

Legal Basis: Contractual obligation and legitimate interests, as this is the core functionality of our booking platform service.


Publication and Marketing Data

What We Collect: Content created for services, products, promotions, and business information including text descriptions, images, pricing, terms and conditions, and promotional materials

Data Source: You or authorized account users

Specific Processing Purposes:

Display service and product information to potential clients.

Enable online booking and purchasing functionality.

Create a searchable database of available services.

Generate promotional materials and featured listings.

Enable social media sharing and marketing integrations.

Process online payments and generate service receipts.

Provide comparison tools for clients to evaluate options.

Important Notice: Information published through our platform may be visible worldwide via internet searches and social media sharing. We cannot control how third parties use or share publicly available information, even after your account is deleted from our end.

Legal Basis: Contractual obligation and legitimate interests - enabling service promotion and client discovery.


Customer Support Data

What We Collect: Information from support inquiries including correspondence content, technical issues described, account information referenced, and resolution records

Data Source: You, your clients, or authorized users submitting support requests

Specific Processing Purposes:

Provide technical support and troubleshooting assistance.

Resolve billing and account-related inquiries.

Track and analyze common user issues to improve platform functionality.

Maintain support ticket history for follow-up assistance.

Generate internal reports on support effectiveness and response times.

Provide training materials and FAQ updates based on common questions.

Legal Basis: Legitimate interests - providing effective customer support and service improvement


Transaction and Financial Data

What We Collect: Purchase information including payment details, transaction amounts, billing addresses, invoice records, refund requests, and financial reporting data.

Data Source: You when making purchases or processing payments through our platform

Specific Processing Purposes:

Process subscription payments and service purchases.

Generate invoices, receipts, and financial statements.

Handle refund requests and billing disputes.

Maintain financial records for accounting and tax compliance.

Prevent payment fraud and unauthorized transactions.

Generate revenue reports for business operations.

Process tax calculations and regulatory financial reporting.

Data Retention: Financial transaction data is retained for 7 years to comply with accounting regulations and VAT reporting requirements.

Data Processing Location: Processed using our internal Notando Accounting System on EU-hosted dedicated servers.

Legal Basis: Legal obligations, required for proper accounting practices and financial compliance.


Marketing Communication and Newsletter Data

What We Collect: Email addresses and communication preferences for users who subscribe to newsletters or marketing communications.

Data Source: You, when explicitly subscribing to communications.

Specific Processing Purposes:

Send requested newsletters with platform updates and new features.

Deliver opted-in promotional communications and special offers.

Provide important service announcements and policy updates.

Send educational content about maximizing platform usage.

Conduct voluntary surveys for service improvement.

Withdrawal Rights: Consent can be withdrawn at any time by clicking unsubscribe links or contacting our support team.

Legal Basis: Consent, freely given and withdrawable consent for marketing communications.


General Correspondence Data

What We Collect: All communications sent to us including email content, contact forms, chat messages, and related metadata.

Data Source: You, when contacting us through any communication channel.

Specific Processing Purposes:

Respond to inquiries and provide requested information.

Maintain communication records for follow-up and reference.

Resolve complaints and service issues.

Improve our services based on user feedback and suggestions.

Comply with legal obligations requiring communication record-keeping.

Legal Basis: Legitimate interests, such as proper business administration and effective user communication.


Additional Legal Basis for Processing

Beyond the specific purposes listed above, we may process personal data for these additional legitimate interests:

Legal Defense: Establishing, exercising, or defending legal claims in court proceedings, administrative procedures, or out-of-court dispute resolution.

Business Protection: Protecting our business interests against risks, maintaining insurance coverage, managing operational risks, and obtaining professional legal or financial advice.

Regulatory Compliance: Meeting evolving regulatory requirements and industry standards for data protection and business operations.

IV. Где мы храним Вашу информацию ?

Ваши личные данные хранятся на серверах, расположенных в трех надежных центрах обработки данных в Канаде, Франции и Сингапуре, которые соответствуют стандартам R82 и R81 APSAD и работают в соответствии со стандартом ISO/IEC 27001 -. Ознакомьтесь с тем, как мы всегда уделяем приоритетное внимание важности информационной безопасности, здесь.

Для наших корпоративных клиентов мы предлагаем выделенные серверы в Канаде, Великобритании, Австралии и Бельгии или в любом другом месте в зависимости от наличия и дополнительных требований и юридических обязательств.

Get in contact with us to Find out more about this

V. Как долго мы храним вашу информацию?

Мы должны соблюдать ряд юридических обязательств в отношении хранения и удаления персональных данных. Поэтому во всех случаях мы будем хранить Ваши данные только в течение периода, необходимого для целей обработки, указанных в настоящем документе, соблюдая принцип “хранения данных” GDPR. Это означает, что до тех пор, пока Вы остаетесь пользователем нашей системы, Вы можете редактировать эти данные в любой момент времени и запросить удаление, отказавшись от использования системы. Поскольку мы храним резервные копии всех баз данных в течение 30 дней, эти данные могут существовать на наших серверах в течение 30 дней, после чего они будут удалены.

VI. Настройки конфиденциальности и конфиденциальность по умолчанию

We have implemented “appropriate technical and organisational measures” in order to follow the data protection principles effectively and safeguard individual rights. Specifically, we will perform a Data Protection Impact Assessment (“DPIA”) when required under GDPR, for identifying and minimising the data processing risks of a project.

  • Security icon

    Безопасность

    Additionally, all our security measures form part of the overall Information Security Management System (“ISMS”) of SimplyBook.me Ltd, in line with the ISO/IEC 27001 standard.

  • Hipaa icon

    Конфиденциальность медицинских данных / Защищенная медицинская информация

    You may upload via notes to your account certain medical data or protected health information (as defined in the Health Insurance Portability & Accountability Act of 1996, “HIPAA”).

    For the purposes of providing our SimplyBook.me Software and services, we may have restricted access to such type of information and must comply with the applicable HIPAA regulations as a business associate.

    Have a look at how we are HIPAA compliant here

Read more about our security approach

VII. Передача Ваших личных данных

In order to operate effectively as a company and also provide flawless services, products and features, we must share some of your personal data. The sharing is limited to the extent required for the specific purposes and for the period required in order to ensure our business operations. Therefore, our services to you will not be jeopardised and your rights are not infringed.

(a) Sharing for provision of our other services/products:

SimplyMeet.me Software Solution

We are the owners and offer you the SimplyMeet.me online meeting software solution which will enable you to organise your meetings. Check out the official website of SimplyMeet me here for relevant legal documents.


SBPay Basic & Pro

SPBay Solution is offered to Users subject to our Terms & Conditions and compliments our “Accept Payments” Custom Feature.

In order to provide the SBPay in either version we will collect and store: all processing transaction data, time, name of Your Client, amount, item being purchased, if recurring or not, IP address and payment processor relating to the transaction.

Note that we do not store full credit card information - in order to avoid identification of the card owner.

Data is stored: Germany (EU) on Google Cloud.


Страница бронирования

SimplyBook.me Ltd является владельцем и оператором страницы Booking.Page («Каталог»), размещенной в Великобритании с помощью OVH - подробнее о стандартах безопасности OVH можно прочитать в Инфраструктура и программное обеспечение.

Мы заключили соглашение SCC для этой деятельности по обработке и должны быть проинформированы о том, что, когда Вы явно разрешаете публикацию информации о Вашей компании, данных сотрудников и данных публикации, включая отзывы о компании, на странице Booking.Page, Вы прямо соглашаетесь на передачу этих данных за пределы ЕЭЗ, и в соответствии с положениями настоящего документа.


AI Helper & Third-Party AI Models

To enhance our services, we offer an AI Helper tool. When you use this feature, we process certain data to provide and improve the service. You are interacting with an artificial intelligence system when using our AI Helper feature.

We collect the text and queries you input into the AI Helper, as well as interaction data such as logs and usage patterns for analytics.

Legal Basis: Legitimate interests & contractual obligations, meaning to provide enhanced AI-powered assistance within our system services.

Purpose of Processing: This data is used exclusively to provide responses, improve the AI Helper's functionality, and maintain the security of the feature.

Data Retention: AI Helper interaction data is retained for as long as the chat remains open.

Data Sharing with Third-Party AI Services: The AI Helper utilises third-party AI models to process your queries. By using the feature, you acknowledge that the input you provide will be shared with these external systems for processing in accordance with their respective data processing agreements.

Your Rights: You have the right to access, rectify, delete, or port your AI Helper data. Contact us at dpo@simplybook.me to exercise these rights.

Important Notice: The AI Helper has inherent limitations in accuracy and may not be suitable for all types of queries. Human oversight is available through our support channels. As the AI Helper is an automated tool, you are solely responsible for the information you input. Do not share any sensitive personal, financial, or confidential information when using the AI Helper.

(b) Sharing as part of the team.blue group:

SimplyBook.me is part of team.blue Group and we may share personal data of our users with other entities within the Group, subject to provisions of our internal Global Data Sharing Framework.

The team.blue Group, consisting of several brands and subsidiaries, can improve coordination and resource allocation by sharing data internally. This allows for more efficient collaboration on product, campaign, and customer service improvements. Personal data may be shared among team.blue Group companies for marketing statistics, internal administration, and reporting purposes, but only in an amount necessary for the intended use and with proper protective measures in place to prevent unauthorised access or disclosure.

(c) Sharing with sub-processors:

Мы назначили субпроцессоров, которым мы будем передавать ваши личные данные, например:

appointed service providers, business partners, and third-party vendors who assist us in delivering our services

legal authorities, regulatory bodies, and other third parties when required by law.


All data processing activities with parties located within the EU and EEA are governed by the provisions of the GDPR and respective Data Processing Agreements.

When we transfer your personal data to a country not located in the EU or EEA:

we will check and ensure that specific legal mechanisms and safeguards are in place: and such us “adequate decision” for that jurisdiction, concluded “Standard Contractual Clauses” (“SCC”) or other;

Мы следим за последними изменениями в законодательстве и полагаемся не на Privacy Shield, а на Data Privacy Framework, в той мере, в какой это применимо и действительно;

for our business operations which involve the transfer of personal data from the European Union (“EU”) and/or the European Economic Area (“EEA”) to the United Kingdom, we rely on the decision of the European Commission dated on the 28th day of June, 2021 (see more info here).

Find a list of sub-processors as part of our online DPA here.

Если в этот список будут внесены изменения, мы уведомим вас об этом, и вы сможете подать любое возражение по электронной почте на адрес legal@simplybook.me в течение 15 дней.

VIII. Cookies and Third-Party Technologies (Statistics and analytics)

General Statements:

a) For the purposes of security and detection of fraudulent behaviour, SimplyBook.me Ltd has implemented an automated control system, which makes use of cookies and other similar tracking technologies, to track and analyse certain behaviour of the users on the site, associated with their IP addresses and other personal data associated with the browsing on the site. The consequence of such processing is that, if a visitor attempts to engage in fraudulent conduct on the site, for example in order to benefit several times from the same promotion without having the right to do so, SimplyBook.me Ltd reserves the right to exclude such person from the promotion or to take any other appropriate measure for its own protection.

b) Analytics activities by means of tracking through the use of cookies and similar technologies, aimed at verifying and measuring the quality and effectiveness of SimplyBok.me Ltd’s online advertising campaigns, in order to improve the performance of those campaigns, as well as the services offered by SimplyBook.me Ltd.

c) SimplyBook.me Ltd uses cookies for functional and statistical purposes, to detect fraudulent behaviour and to measure the effectiveness of advertising campaigns and services.

Cookies

Как и большинство веб-сайтов, мы используем файлы cookie и хотим уточнить, что файлы cookie обычно не содержат никакой информации, позволяющей идентифицировать пользователя, но хранимая нами личная информация о вас может быть связана с информацией, хранящейся в файлах cookie и получаемой через них. Подробнее см. в нашей Политике использования файлов cookie.

Statics and Analytics

In order to improve our website and product, we use tools for statistics and analysis in order to obtain an accurate overview on how visitors interact with our system and our website, so we can make it better. Note that where possible, we enable relevant settings in the tools we use and mention below, in order to minimise the personal data we process.

Google Analytics: служба веб-анализа, предоставляемая компанией Google Ireland Limited ("Google"), которая позволяет нам отслеживать и изучать использование нашего сайта, составлять отчеты о деятельности и делиться ими с другими службами Google.

You can learn more by consulting Google’s official documentation and Google Analytics Opt-out Browser Add-on Download Page.

Matomo: an analytics service provided by InnoCraft, an open-source web analytics tool, to track and analyse visits to our website. Matomo collects data such as IP addresses (anonymised), browser information, and pages visited. This helps us understand how you interact with our site and as well as admin interface of your account, and hence help us improve your experience.

Посетите сайт Matomo для получения дополнительной информации: https://matomo.org/gdpr-analytics/.

Leadinfo: служба генерации лидов, предоставляемая компанией Leadinfo B.V., Роттердам, Нидерланды, которая распознает посещения компаниями нашего сайта на основе IP-адресов и показывает нам соответствующую общедоступную информацию, например, названия или адреса компаний. Кроме того, Leadinfo размещает два основных файла cookie для обеспечения прозрачности использования нашего веб-сайта посетителями, а также обрабатывает домены, указанные в предоставленных формах (например, «leadinfo.com»), для соотнесения IP-адресов с компаниями и улучшения качества своих услуг.

Дополнительную информацию можно найти на сайте www.leadinfo.com. На этой странице: www.leadinfo.com/en/opt-out у вас есть возможность отказаться от рассылки. В случае отказа ваши данные больше не будут использоваться Leadinfo.

IX. Прямая маркетинговая коммуникация

In order to contact you for marketing and promotional purposes, we need to have your clear consent and also inform you how we will process your personal data for these purposes. Therefore, by clicking to receive updates for marketing and promotional purposes during the sign-up procedure, you hereby consent and allow us to use your personal data and contact you via email, SMS or instant messaging such as via WhatsApp.

Your personal data for marketing and communication purposes will be stored in our internal database only and we shall not share your personal data with third parties unless they act as our service providers and are part of our business operations. This means we have established collaboration, safeguarded by data protection and privacy provisions.

Для взаимодействия с пользователем, связанного с использованием системы, мы используем автономную версию инструментов автоматизации маркетинга, чтобы избежать внешнего доступа к данным наших пользователей. Поэтому мы отслеживаем действия пользователей в нашей системе и отправляем соответствующие электронные письма и системные сообщения, чтобы помочь с использованием, если пользователи разрешили нам общаться с ними, установив флажок "Маркетинговая коммуникация" во время регистрации.

As part of our marketing efforts and in the legitimate interest of SimplyBook.me Ltd, we may send marketing emails or texts promoting similar products or services to our customers, in compliance with the soft opt-in exemption. This exemption allows us to contact our existing customers with offers for products or services that are similar to those they have previously purchased from us.

Во всех случаях Ваши персональные данные будут обрабатываться на основании наших инструкций как контролера Ваших данных и в соответствии с положениями настоящей Политики. Мы не используем платформы автоматизации маркетинга и не выполняем никакой автоматизированной обработки Ваших персональных данных для принятия решений.

Вы всегда можете отписаться от маркетинговых сообщений.

X. Ваши права

В соответствии с положениями GDPR, Вы являетесь “субъектом данных” и имеете следующие права, которыми можете свободно пользоваться:

право на доступ;

право на исправление;

право на удаление;

право ограничивать обработку;

право возражать против обработки;

право на перенос данных;

право на подачу жалобы в надзорный орган;

право отзывать свое согласие.

Если Вы хотите использовать какое-либо из своих прав, свяжитесь с нами по электронной почте dpo@simplybook.me или UKRepresentative@simplybook.me.


Data Deletion Requests for Meta (Facebook) Users

To request the deletion of your data, please send an email to dpo@simplybook.me with the following information:

Subject Line: "Facebook Data Deletion Request"

Body of Email: Please include your full name and the email address or user ID associated with your Facebook account so we can accurately locate your data.

Once we receive your request, we will begin the process of permanently deleting your data from our systems. We will send you a confirmation email once the deletion is complete, which may take up to 30 days to process.

For your security, we also recommend you remove the connection to Facebook within your Facebook account by going to Settings & Privacy > Settings > Apps and Websites.


Read the below section when you are outside the EU or EEA and GDPR does not apply.

The rights of Users in Switzerland are in line with the Swiss Federal Act on Data Protection (FADP) and provisions herein and include: access to Personal Data; right to object to the processing of their Personal Data (which also allows Users to demand that processing of Personal Data be restricted, Personal Data be deleted or destroyed, specific disclosures of Personal Data to third parties be prohibited); right to receive their Personal Data and have it transferred to another controller (data portability); right to ask for incorrect Personal Data to be corrected.

The rights of Users in Brazil are in line with the "Lei Geral de Proteção de Dados" (LGPD) and provisions here.

The rights of Users in the USA, are in line with the California Consumer Privacy Act of 2018" (CCPA), as updated by the California Privacy Rights Act (CPRA) (collectively the “CCPA/CPRA”) and Virginia Consumer Data Protection Act (VCDPA), to the extent relevant and applicable to the business operations of SimplyBook.me.

SimplyBook.me Ltd НЕ продает или передает личную информацию своих Пользователей, и вышеуказанные права могут быть реализованы соответствующими лицами по контактным данным, указанным выше и бесплатно и/или в применимой степени через ваш Аккаунт, с учетом определенных условий и исключений, в той степени, в которой SimplyBook.me Ltd должна соблюдать соответствующий закон/регламент. Приведенные выше положения заменяют собой любую другую, возможно, расходящуюся или противоречивую информацию, содержащуюся в настоящем документе.

XI. Information Related to Meta (Facebook) Services

How We Use Data from Meta Services

If you connect to our service using your Facebook account, we use your basic profile information (such as name and email address) to create and manage your account with us. Additionally, we use Meta's business tools for analytics and advertising. This includes:

Meta Ads Conversion Tracking (Meta Pixel): This service connects data from Meta's ad network to actions performed on our website, helping us track the effectiveness of our advertising campaigns.

Meta Events Manager: This service provides us with insights into user traffic and interactions on our website.

For these purposes, we process Usage Data, Trackers, and browsing history as provided by Meta's services.

XII. Изменения в нашей Политике конфиденциальности

Мы можем изменить этот документ в любое время, чтобы отразить изменения в законодательстве или нашей практике. Следите за обновлениями на нашем сайте. Если в этот документ будут внесены какие-либо существенные изменения, мы сообщим Вам об этом.

Последнее обновление: 24/09/2025

Version: 3.2

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