Når du bruger SimplyBook.me Ltd's officielle websted (underlagt vores webstedets vilkår og betingelser) og vores tjenester (underlagt vores vilkår og betingelser), stoler du på os med dine personlige data. Det er sandt, at vi behandler mange forskellige data, og derfor er vores forpligtelse til at beskytte din tillid til os vores mål.
For at forstå, hvordan vi opnår dette, bedes du læse dette dokument omhyggeligt, da vi forklarer vores privatlivspraksis. Du vil forstå, hvordan vi indsamler, bruger og undertiden deler dine personlige data, og hvad du kan gøre ved det, altid med det formål at give dig vores optimale service.
Læs venligst dette dokument sammen med oversigten over vores databehandlingsaftale og den underskrevne version her samt vores vilkår og betingelser.
data, du giver os ved registrering og under brug af vores system, såsom dit navn, din e-mail, din adresse osv;
data, der oprettes, når du bruger vores tjenester, såsom din IP-adresse, browsertype og andet.
02
DATABEHANDLING:
Hvordan bruger vi dine personlige data?
For at give dig enestående tjenester;
Gør vores hjemmeside bedre og mere effektiv;
Tillad dig at interagere, hvor det er muligt;
Giv dig støtte, når du har brug for det;
Til forskning og udvikling.
03
DATADELING:
Hvem deler vi dine personlige data med?
Som en del af team.blue-gruppen, med vores tjenesteudbydere, når det er nødvendigt;
med andre personer såsom vores entreprenører og konsulenter) og virksomheder såsom udbydere af betalingssystemer, som vi samarbejder med, se afsnittet Deling af dine personoplysninger nedenfor.
We are a company based in Cyprus and store your personal data worldwide, depending on the location of your business. For EU based businesses though your data including backups is stored in the EU, it may be transferred outside the EU. See more information under Where is your personal data stored?
05
DINE RETTIGHEDER SOM REGISTRERET:
Hvad er dine rettigheder som registreret?
Bed om en kopi af dine personlige data, anmod om, at vi ændrer noget, der er inkluderet i dine personlige data, fordi det er forkert;
Anmod om, at vi sletter dine personlige data helt eller delvist;
Begræns os til eller anmod os om at stoppe behandlingen af dine personlige data fuldstændigt;
Anmod om, at vi leverer dine personlige data til en anden virksomhed;
Tag det samtykke tilbage, som du har givet os til at behandle dine personlige data.
Hvis du befinder dig uden for EU eller EØS, og GDPR ikke gælder, er der et særligt afsnit om dine rettigheder.
Dette er SimplyBook.me Ltd's privatlivspolitik, der forklarer, hvordan vi overholder den generelle databeskyttelsesforordning (EU) 2016/679 ("GDPR") og andre nationale og internationale gældende love og regler i alle vores forretningsaktiviteter.
Vi har implementeret passende foranstaltninger og optegnelser, der viser overholdelse af GDPR, og kan derfor tage ansvar for behandlingen af dine personlige data. Overholdelse af principperne i GDPR (lovlighed, retfærdighed og gennemsigtighed, formålsbegrænsning, dataminimering, nøjagtighed, opbevaringsbegrænsning, integritet og fortrolighed (sikkerhed) og ansvarlighed) er det vigtigste mål i alle vores forretningsaktiviteter, der involverer behandling af persondata.
II. Vores information
Vi er SimplyBook.me Ltd og leverer en aftalebestillingsløsning inklusive en bred vifte af funktioner såsom promoverings- og marketingssystem, salgssystem og klientkontaktsystem (samlet "tjenester"). Du kan tjekke vores vilkår og betingelser, der indeholder flere detaljer om vores tjenester og vores juridiske forpligtelser, sammen med vores oversigt over databehandlingsaftaler og den underskrevne version her.
For at overholde kravene i GDPR skal vi informere dig om, at vi er den "dataansvarlige", der træffer beslutninger om dine personoplysninger, når du besøger vores officielle websted: www.simplybook.me og andre underwebsteder, der drives af os i overensstemmelse med vores webstedets vilkår og betingelser, som du accepterer.
For dette dokument og alle formål med beskyttelse af privatlivets fred og personoplysninger er vores oplysninger og kontaktoplysninger som nedenfor:
We process your personal data for the following specific, clearly defined purposes:
1. Core Booking Service Operations
Data Processed: Account Data and Query Data (name, email address, phone number, appointment details, booking preferences).
Specific Purposes:
Create and activate user accounts in our booking system.
Schedule, confirm, and modify appointment bookings.
Send automated appointment confirmation emails within 5 minutes of booking.
Send appointment reminder notifications before scheduled appointments.
Process cancellations and rescheduling requests.
Generate booking receipts and service summaries.
Provide live chat and email customer support for booking-related issues.
Maintain booking history records for repeat appointment scheduling.
Legal Basis: Contractual obligation which is necessary to perform our booking service contractual obligations.
2. Service Security and Technical Operations
Data Processed: Usage Data (IP address, browser type, device information, session duration, pages visited, click patterns, error logs).
Specific Purposes:
Detect and prevent fraudulent booking attempts and spam registrations.
Monitor for unauthorized access attempts to user accounts.
Identify and resolve technical errors affecting the booking process.
Optimize website loading speeds and server response times.
Ensure booking system availability and prevent service disruptions.
Generate anonymized analytics reports to improve system performance.
Maintain secure user authentication and session management.
Legal Basis: Legitimate interests, meaning protecting our services and users from security threats and ensuring reliable service delivery.
3. Marketing and Promotional Communications (Consent-Based)
Data Processed: Account Data (name, email address, service preferences, booking history).
Specific Purposes:
Send monthly newsletters featuring new service providers and booking options.
Deliver personalized promotional offers based on previous booking categories.
Share seasonal promotions and limited-time discounts via email.
Send service provider spotlights and featured business announcements.
Provide early access notifications for new platform features.
Conduct voluntary customer satisfaction surveys (maximum 4 per year).
Legal Basis: Consent, only sent to users who have explicitly opted in and can withdraw consent at any time.
4. Legal and Regulatory Compliance
Data Processed: Account Data and Transaction Data (payment records, booking invoices, user identification, correspondence records).
Specific Purposes:
Generate and maintain financial records for tax reporting obligations.
Comply with VAT registration and reporting requirements in operating jurisdictions.
Respond to legitimate law enforcement requests and court orders.
Maintain transaction records for anti-money laundering compliance.
Process data subject rights requests under GDPR and similar privacy laws.
Preserve records for legal dispute resolution and insurance claims.
Meet data retention requirements for business accounting standards (7-year retention for financial records).
Legal Basis: Legal obligation, meaning compliance with applicable tax, accounting, and privacy laws.
Detailed Data Categories and Processing Purposes
Brugsdata
What We Collect: Website interaction data including IP address, geographical location, browser type and version, operating system, referral source, session duration, page views, navigation paths, time stamps, and user interaction patterns.
Data Source: Automatically collected through analytics tracking systems (Google Analytics, internal logging systems).
Specific Processing Purposes:
Analyze which booking pages have highest conversion rates to optimize user experience.
Understand geographic distribution of users to optimize server locations.
Track feature usage to prioritize development resources.
Generate performance reports for service provider partners.
Customize language and regional settings based on location data.
Legal Basis: Legitimate interests, meaning monitoring and improving website functionality and user experience.
Kontodata
What We Collect: Information provided during registration including full name, contact email address, phone number, profile photos, professional bio, service preferences, account settings, and profile customization data.
Data Source: Directly provided by you during account creation or profile updates.
Specific Processing Purposes:
Create and maintain individual user accounts with unique identifiers.
Display service provider profiles to potential clients with accurate contact information.
Enable password reset and account recovery processes.
Customize booking interface based on user preferences and settings.
Facilitate direct communication between service providers and clients.
Generate personalized booking recommendations based on profile information.
Maintain account security through authentication and access controls.
Important Note: This specific information will be available on your booking site, supplied by us, on a widget that may be inserted into the user's own website, on users social media profiles, on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there.
Legal Basis: Contractual obligation and legitimate interests which are necessary for providing booking platform services.
Client Booking Data
What We Collect: Information entered by your clients when making bookings including client name, contact details, appointment preferences, special requests, and booking history.
Data Source: Your clients when they book appointments through your booking interface.
Specific Processing Purposes:
Process and confirm client appointment bookings.
Send booking confirmations and reminders to your clients.
Enable service providers to view and manage their appointment schedules.
Generate client contact lists for service providers.
Process appointment modifications and cancellations.
Create booking reports and statistics for service providers.
Enable repeat booking functionality for returning clients.
Legal Basis: Legitimate interests and contractual obligation, enabling effective appointment booking and management.
Service Provider Information
What We Collect: Professional details including name, business address, phone number, email address, professional photos, service descriptions, qualifications, pricing information, and availability schedules.
Data Source: You (as service provider) or authorized account administrators
Specific Processing Purposes:
Display service provider profiles on public booking pages and directory listings.
Enable client search and filtering by service type, location, and availability.
Generate booking widgets for embedding on external websites.
Create service provider listings on social media integration pages.
Process appointment requests and match clients with appropriate providers.
Generate marketing materials featuring service providers (with consent).
Enable client reviews and rating systems for service quality.
Important Note: This specific information will be available on the user’s booking site, supplied by us, on a widget that may be inserted into users own website, on users social media profiles, on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there.
Legal Basis: Contractual obligation and legitimate interests, as this is the core functionality of our booking platform service.
Publication and Marketing Data
What We Collect: Content created for services, products, promotions, and business information including text descriptions, images, pricing, terms and conditions, and promotional materials
Data Source: You or authorized account users
Specific Processing Purposes:
Display service and product information to potential clients.
Enable online booking and purchasing functionality.
Create a searchable database of available services.
Generate promotional materials and featured listings.
Enable social media sharing and marketing integrations.
Process online payments and generate service receipts.
Provide comparison tools for clients to evaluate options.
Important Notice: Information published through our platform may be visible worldwide via internet searches and social media sharing. We cannot control how third parties use or share publicly available information, even after your account is deleted from our end.
Legal Basis: Contractual obligation and legitimate interests - enabling service promotion and client discovery.
Customer Support Data
What We Collect: Information from support inquiries including correspondence content, technical issues described, account information referenced, and resolution records
Data Source: You, your clients, or authorized users submitting support requests
Specific Processing Purposes:
Provide technical support and troubleshooting assistance.
Resolve billing and account-related inquiries.
Track and analyze common user issues to improve platform functionality.
Maintain support ticket history for follow-up assistance.
Generate internal reports on support effectiveness and response times.
Provide training materials and FAQ updates based on common questions.
Legal Basis: Legitimate interests - providing effective customer support and service improvement
Transaction and Financial Data
What We Collect: Purchase information including payment details, transaction amounts, billing addresses, invoice records, refund requests, and financial reporting data.
Data Source: You when making purchases or processing payments through our platform
Specific Processing Purposes:
Process subscription payments and service purchases.
Generate invoices, receipts, and financial statements.
Handle refund requests and billing disputes.
Maintain financial records for accounting and tax compliance.
Prevent payment fraud and unauthorized transactions.
Generate revenue reports for business operations.
Process tax calculations and regulatory financial reporting.
Data Retention: Financial transaction data is retained for 7 years to comply with accounting regulations and VAT reporting requirements.
Data Processing Location: Processed using our internal Notando Accounting System on EU-hosted dedicated servers.
Legal Basis: Legal obligations, required for proper accounting practices and financial compliance.
Marketing Communication and Newsletter Data
What We Collect: Email addresses and communication preferences for users who subscribe to newsletters or marketing communications.
Data Source: You, when explicitly subscribing to communications.
Specific Processing Purposes:
Send requested newsletters with platform updates and new features.
Deliver opted-in promotional communications and special offers.
Provide important service announcements and policy updates.
Send educational content about maximizing platform usage.
Conduct voluntary surveys for service improvement.
Withdrawal Rights: Consent can be withdrawn at any time by clicking unsubscribe links or contacting our support team.
Legal Basis: Consent, freely given and withdrawable consent for marketing communications.
General Correspondence Data
What We Collect: All communications sent to us including email content, contact forms, chat messages, and related metadata.
Data Source: You, when contacting us through any communication channel.
Specific Processing Purposes:
Respond to inquiries and provide requested information.
Maintain communication records for follow-up and reference.
Resolve complaints and service issues.
Improve our services based on user feedback and suggestions.
Comply with legal obligations requiring communication record-keeping.
Legal Basis: Legitimate interests, such as proper business administration and effective user communication.
Additional Legal Basis for Processing
Beyond the specific purposes listed above, we may process personal data for these additional legitimate interests:
Legal Defense: Establishing, exercising, or defending legal claims in court proceedings, administrative procedures, or out-of-court dispute resolution.
Business Protection: Protecting our business interests against risks, maintaining insurance coverage, managing operational risks, and obtaining professional legal or financial advice.
Regulatory Compliance: Meeting evolving regulatory requirements and industry standards for data protection and business operations.
IV. Hvor vi opbevarer dine oplysninger?
Dine personoplysninger opbevares på servere i tre velrenommerede datacentre i Canada, Frankrig og Singapore, som alle opfylder APSAD-standarderne R82 og R81 og arbejder i henhold til ISO/IEC 27001-standarden. Se, hvordan vi altid prioriterer informationssikkerhed, her.
For vores virksomhedskunder tilbyder vi dedikerede servere i Canada, Storbritannien, Australien og Belgien eller andre steder, afhængigt af tilgængelighed og yderligere krav og juridiske forpligtelser.
Vi skal overholde flere juridiske forpligtelser i forbindelse med opbevaring og sletning af personoplysninger. Derfor vil vi i alle tilfælde kun opbevare dine data i den periode, der kræves til de formål med behandlingen, der er angivet heri, og respektere princippet om "datalagring" i GDPR. Det betyder, at så længe du er bruger af vores system, kan du til enhver tid redigere disse data og anmode om sletning ved at annullere brugen af systemet. Da vi opbevarer sikkerhedskopier af alle databaser i op til 30 dage, kan disse data stadig eksistere i op til 30 dage på vores servere, hvorefter de slettes.
VI. Privacy by Design and By Default
Vi har implementeret "passende tekniske og organisatoriske foranstaltninger" for at følge databeskyttelsesprincipperne effektivt og beskytte individuelle rettigheder. Specifikt vil vi udføre en konsekvensanalyse af databeskyttelse ("DPIA"), når det kræves i henhold til GDPR, for at identificere og minimere databehandlingsrisici ved et projekt.
Sikkerhed
Derudover udgør alle vores sikkerhedsforanstaltninger en del af SimplyBook.me Ltd's overordnede styringssystem for informationssikkerhed ("ISMS") i overensstemmelse med ISO/IEC 27001-standarden.
Fortrolighed af medicinske data / Beskyttede sundhedsoplysninger
Du kan uploade via noter til din konto visse medicinske data eller beskyttede sundhedsoplysninger (som defineret i Health Insurance Portability & Accountability Act fra 1996, "HIPAA").
Med henblik på at levere vores SimplyBook.me-software og -tjenester kan vi have begrænset adgang til denne type oplysninger og skal overholde de gældende HIPAA-regler som forretningsforbindelse.
For at kunne fungere effektivt som virksomhed og også levere fejlfri tjenester, produkter og funktioner, er vi nødt til at dele nogle af dine personlige data. Delingen er begrænset til det omfang, der kræves til de specifikke formål og i den periode, der kræves for at sikre vores forretningsdrift. Derfor vil vores tjenester til dig ikke blive bragt i fare, og dine rettigheder vil ikke blive krænket.
(a) Deling til levering af vores andre tjenester/produkter:
SimplyMeet.me Software-løsning
Vi er ejerne og tilbyder dig SimplyMeet.me onlinemødesoftwareløsningen, som gør det muligt for dig at organisere dine møder. Tjek det officielle websted for SimplyMeet me her for relevante juridiske dokumenter.
For at kunne levere SBPay i begge versioner indsamler og gemmer vi: alle behandlingstransaktionsdata, tidspunkt, din kundes navn, beløb, den købte vare, om den er tilbagevendende eller ej, IP-adresse og betalingsbehandler i forbindelse med transaktionen.
Bemærk, at vi ikke gemmer de fulde kreditkortoplysninger - for at undgå identifikation af kortets ejer.
Dataene er gemt: Tyskland (EU) på Google Cloud.
Bookingside
SimplyBook.me Ltd er ejer og operatør af Booking. Page ("kataloget"), som hostes i Storbritannien hos OVH - læs mere om OVH's sikkerhedsstandarder Infrastructure & Software.
Vi har indgået SCC for denne behandlingsaktivitet og skal informeres om, at når du udtrykkeligt tillader offentliggørelse af dine virksomhedsoplysninger, tjenesteudbyderdata og publikationsdata, herunder virksomhedsanmeldelser på Booking.Page, giver du udtrykkeligt samtykke til at overføre disse data uden for EØS og underlagt bestemmelserne heri.
AI Helper & Third-Party AI Models
To enhance our services, we offer an AI Helper tool. When you use this feature, we process certain data to provide and improve the service. You are interacting with an artificial intelligence system when using our AI Helper feature.
We collect the text and queries you input into the AI Helper, as well as interaction data such as logs and usage patterns for analytics.
Legal Basis: Legitimate interests & contractual obligations, meaning to provide enhanced AI-powered assistance within our system services.
Purpose of Processing: This data is used exclusively to provide responses, improve the AI Helper's functionality, and maintain the security of the feature.
Data Retention: AI Helper interaction data is retained for as long as the chat remains open.
Data Sharing with Third-Party AI Services: The AI Helper utilises third-party AI models to process your queries. By using the feature, you acknowledge that the input you provide will be shared with these external systems for processing in accordance with their respective data processing agreements.
Your Rights: You have the right to access, rectify, delete, or port your AI Helper data. Contact us at dpo@simplybook.me to exercise these rights.
Important Notice: The AI Helper has inherent limitations in accuracy and may not be suitable for all types of queries. Human oversight is available through our support channels. As the AI Helper is an automated tool, you are solely responsible for the information you input. Do not share any sensitive personal, financial, or confidential information when using the AI Helper.
(b) Deling som en del af team.blue-gruppen:
SimplyBook.me er en del af team.blue Group, og vi kan dele personlige data om vores brugere med andre enheder inden for gruppen, underlagt bestemmelserne i vores interne Global Data Sharing Framework.
Team.blue Group, der består af flere brands og datterselskaber, kan forbedre koordineringen og ressourceallokeringen ved at dele data internt. Dette giver mulighed for et mere effektivt samarbejde om forbedringer af produkter, kampagner og kundeservice. Personoplysninger kan deles mellem team.blue-koncernens virksomheder til markedsføringsstatistikker, intern administration og rapporteringsformål, men kun i en mængde, der er nødvendig for den tilsigtede brug, og med passende beskyttelsesforanstaltninger på plads for at forhindre uautoriseret adgang eller videregivelse.
(c) Deling med underbehandlere:
Vi har udpeget underdatabehandlere, som vi vil dele dine personoplysninger med, f.eks:
udpegede tjenesteudbydere, forretningspartnere og tredjepartsleverandører, der hjælper os med at levere vores tjenester
juridiske myndigheder, tilsynsorganer og andre tredjeparter, når det er påkrævet ved lov.
Alle databehandlingsaktiviteter med parter inden for EU og EØS er underlagt bestemmelserne i GDPR og de respektive databehandlingsaftaler.
Når vi overfører dine persondata til et land, der ikke ligger i EU eller EØS:
vi vil kontrollere og sikre, at specifikke juridiske mekanismer og garantier er på plads: og sådan os "passende beslutning" for denne jurisdiktion, indgået "Standard Contractual Clauses" ("SCC") eller andet;
vi følger den seneste udvikling i lovgivningen og er ikke afhængige af Privacy Shield, men af Data Privacy Framework, i det omfang det er relevant og gyldigt;
for vores forretningsaktiviteter, der involverer overførsel af personoplysninger fra Den Europæiske Union ("EU") og/eller Det Europæiske Økonomiske Samarbejdsområde ("EØS") til Det Forenede Kongerige, er vi afhængige af Europa-Kommissionens beslutning dateret den 28. juni 2021(se mere information her).
Find en liste over underdatabehandlere som en del af vores online DPA her.
Hvis der sker ændringer i denne liste, giver vi dig besked, og du kan gøre indsigelse via e-mail til legal@simplybook.me inden for 15 dage.
VIII. Cookies og tredjepartsteknologier (statistik og analyse)
Generelle erklæringer:
a) Med henblik på sikkerhed og afsløring af svigagtig adfærd har SimplyBook.me Ltd implementeret et automatiseret kontrolsystem, der bruger cookies og andre lignende sporingsteknologier til at spore og analysere visse brugeres adfærd på webstedet, der er forbundet med deres IP-adresser og andre personlige data, der er forbundet med browsing på webstedet. Konsekvensen af en sådan behandling er, at hvis en besøgende forsøger at udøve svigagtig adfærd på webstedet, for eksempel for at drage fordel af den samme kampagne flere gange uden at have ret til det, forbeholder SimplyBook.me Ltd sig retten til at udelukke en sådan person fra kampagnen eller til at træffe enhver anden passende foranstaltning til sin egen beskyttelse.
b) Analyseaktiviteter ved hjælp af sporing gennem brug af cookies og lignende teknologier, der har til formål at verificere og måle kvaliteten og effektiviteten af SimplyBok.me Ltd's online reklamekampagner for at forbedre resultaterne af disse kampagner samt de tjenester, der tilbydes af SimplyBook.me Ltd.
c) SimplyBook.me Ltd bruger cookies til funktionelle og statistiske formål, til at opdage svigagtig adfærd og til at måle effektiviteten af reklamekampagner og -tjenester.
Småkager
Som de fleste websteder bruger vi cookies, og vi ønsker her at præcisere, at cookies typisk ikke indeholder oplysninger, der personligt identificerer en bruger, men personlige oplysninger, som vi gemmer om dig, kan være knyttet til de oplysninger, der er gemt i og indhentet fra cookies. Hvis du har brug for at vide mere, kan du finde alt i vores cookiepolitik.
Statik og analyse
In order to improve our website and product, we use tools for statistics and analysis in order to obtain an accurate overview on how visitors interact with our system and our website, so we can make it better. Note that where possible, we enable relevant settings in the tools we use and mention below, in order to minimise the personal data we process.
Google Analytics: en webanalysetjeneste leveret af Google Ireland Limited ("Google"), som giver os mulighed for at spore og undersøge brugen af vores websted og få rapporter om aktiviteter og dele dem med andre Google-tjenester.
Matomo: an analytics service provided by InnoCraft, an open-source web analytics tool, to track and analyse visits to our website. Matomo collects data such as IP addresses (anonymised), browser information, and pages visited. This helps us understand how you interact with our site and as well as admin interface of your account, and hence help us improve your experience.
Leadinfo: en leadgenereringstjeneste leveret af Leadinfo B.V., Rotterdam, Holland, som genkender virksomheders besøg på vores websted baseret på IP-adresser og viser os relaterede offentligt tilgængelige oplysninger, såsom firmanavne eller adresser. Derudover placerer Leadinfo to førstepartscookies for at give gennemsigtighed i, hvordan vores besøgende bruger vores websted, og værktøjet behandler domæner fra angivne formularinput (f.eks. "leadinfo.com") for at korrelere IP-adresser med virksomheder og for at forbedre sine tjenester.
For yderligere information, besøg venligst www.leadinfo.com. På denne side: www.leadinfo.com/en/opt-out har du en opt-out-mulighed. I tilfælde af en opt-out vil dine data ikke længere blive brugt af Leadinfo.
IX. Kommunikation med direkte markedsføring
For at kunne kontakte dig med henblik på markedsføring og salgsfremmende formål skal vi have dit klare samtykke og også informere dig om, hvordan vi vil behandle dine personlige data til disse formål. Derfor giver du ved at klikke på at modtage opdateringer til markedsførings- og salgsfremmende formål under tilmeldingsproceduren hermed samtykke til og tillader os at bruge dine personlige data og kontakte dig via e-mail, SMS eller instant messaging som f.eks. via WhatsApp.
Dine personoplysninger til markedsførings- og kommunikationsformål vil kun blive gemt i vores interne database, og vi vil ikke dele dine personoplysninger med tredjeparter, medmindre de fungerer som vores tjenesteudbydere og er en del af vores forretningsdrift. Det betyder, at vi har etableret et samarbejde, der er beskyttet af bestemmelser om databeskyttelse og privatlivets fred.
Til brugerkommunikation i forbindelse med systembrug bruger vi en selvhostet version af marketingautomatiseringsværktøjer for at undgå ekstern adgang til vores brugeres data. Derfor sporer vi brugernes handlinger i vores system og sender passende e-mail- og systemmeddelelser for at hjælpe med brugen, hvor brugerne har givet os lov til at kommunikere med dem ved at markere afkrydsningsfeltet for marketingkommunikation under tilmeldingen.
Som en del af vores markedsføringsindsats og i SimplyBook.me Ltd's legitime interesse kan vi sende markedsføringsmails eller tekster, der promoverer lignende produkter eller tjenester til vores kunder, i overensstemmelse med soft opt-in-fritagelsen. Denne undtagelse giver os mulighed for at kontakte vores eksisterende kunder med tilbud om produkter eller tjenester, der ligner dem, de tidligere har købt hos os.
I alle tilfælde vil dine personlige data blive behandlet baseret på vores instruktioner som dataansvarlig for dine data og i overensstemmelse med bestemmelserne i denne politik. Vi bruger ikke marketing automation-platforme og udfører ikke nogen automatiseret beslutningsbehandling af dine personoplysninger.
Afmeldingsmuligheden er tilgængelig i al vores kommunikation til markedsføringsformål.
X. Dine rettigheder
Du er en "registreret" i henhold til bestemmelserne i GDPR og har nedenstående rettigheder, som du frit kan udøve:
To request the deletion of your data, please send an email to dpo@simplybook.me with the following information:
Subject Line: "Facebook Data Deletion Request"
Body of Email: Please include your full name and the email address or user ID associated with your Facebook account so we can accurately locate your data.
Once we receive your request, we will begin the process of permanently deleting your data from our systems. We will send you a confirmation email once the deletion is complete, which may take up to 30 days to process.
For your security, we also recommend you remove the connection to Facebook within your Facebook account by going to Settings & Privacy > Settings > Apps and Websites.
Læs nedenstående afsnit, hvis du befinder dig uden for EU eller EØS, og GDPR ikke gælder.
Brugernes rettigheder i Schweiz er i overensstemmelse med den schweiziske forbundslov om databeskyttelse (FADP) og bestemmelserne heri og omfatter: adgang til personoplysninger; ret til at gøre indsigelse mod behandlingen af deres personoplysninger (hvilket også giver brugerne mulighed for at kræve, at behandlingen af personoplysninger begrænses, at personoplysninger slettes eller destrueres, og at specifikke videregivelser af personoplysninger til tredjeparter forbydes); ret til at modtage deres personoplysninger og få dem overført til en anden dataansvarlig (dataportabilitet); ret til at anmode om, at ukorrekte personoplysninger korrigeres.
Brugernes rettigheder i Brasilien er i overensstemmelse med "Lei Geral de Proteção de Dados" (LGPD) og bestemmelserne her.
Brugernes rettigheder i USA er i overensstemmelse med California Consumer Privacy Act of 2018" (CCPA), som opdateret af California Privacy Rights Act (CPRA) (samlet "CCPA/CPRA") og Virginia Consumer Data Protection Act (VCDPA), i det omfang de er relevante og gældende for SimplyBook.me's forretningsdrift.
SimplyBook.me Ltd sælger eller deler IKKE de personlige oplysninger om sine brugere, og ovenstående rettigheder kan udøves af respektive personer via kontaktoplysninger, der er angivet ovenfor og gratis og / eller i det omfang, det er relevant via din konto, underlagt visse betingelser og undtagelser, i det omfang SimplyBook.me Ltd skal overholde den relevante lov / regulering. Ovenstående bestemmelser erstatter enhver anden muligvis divergerende eller modstridende information indeholdt heri.
XI. Information Related to Meta (Facebook) Services
To enhance our services, we offer several optional integrations with Meta platforms (Facebook and Instagram). This section explains how data is collected and used when you or your clients use these features.
1. Social Login.
End users have the option to use their social media profiles (including Facebook) to log in or register when booking an appointment on your page, simplifying the booking process.
Data Collected During Client Social Login:
Public Profile Information (Name, Email, Profile Picture): To identify the client, pre-fill their booking details, and personalize confirmations.
Meta User ID and Authentication Tokens: To securely verify the client's identity and maintain their login session for viewing their booking history.
Purpose: To provide a convenient and secure authentication method for your clients, helping to prevent fraudulent bookings and allowing clients to easily manage their appointments.
Legal Basis: Consent (when the client chooses to use social login) and Contractual Necessity (to provide the login service they have requested).
2. Business Page Integration.
You can connect your account to your Facebook Business Page or Instagram Business Profile. This enables end-users to book your services directly from your social media presence.
What data we collect:
Your Meta User ID, authentication tokens, and a list of the business pages you manage so you can select the correct one to connect.
Your public Business Page information (e.g., Page name, Page ID).
The purposes of processing data include:
enabling a "Book" button on your page or profile;
displaying your services on your page with booking capabilities;
allowing clients to book appointments directly through Meta platforms;
syncing booking information between your Account and your social media presence.
Legal Basis: Consent, when you authorise the connection and Contractual Necessity, in order to provide the login/integration service you requested.
Important note: This integration does not work for personal accounts and you can disconnect this integration at any time through your Account settings.
3. Data We Share with Meta (Meta Pixel and Conversions API).
We offer an optional feature that allows you to integrate a Meta Pixel with your booking page. This is a powerful tool for tracking client activity and measuring the effectiveness of your advertising campaigns.
What data we collect on your behalf:
Event Data: Actions you take on our site, such as viewing a page, starting the booking process, or completing an appointment.
Technical and Usage Data: Your IP address, browser type, device information, and click patterns.
Transaction and Conversion Data: Confirmation that a booking was made, the service category, and the value of the booking. We do not share sensitive payment details like credit card numbers.
The purposes of processing data include:
Measure Ad Performance: Track conversions and understand the return on your ad spend.
Retarget Visitors: Show relevant ads to people who visited your booking page but did not book.
Build Audiences: Create Custom Audiences from your visitors or build Lookalike Audiences to find new clients.
Analyse User Behavior: Understand how clients interact with your booking page to optimise its layout and services.
Legal Basis: Legitimate Interest. You have a legitimate interest in marketing your business and improving your services. Your clients can object to this processing through cookie consent tools and their browser settings.
How Meta Processes Your Data
When you interact with our services through platforms that integrate with Meta (such as Facebook, Instagram, or WhatsApp), data is exchanged with Meta Platforms, Inc. This applies to various interactions, including but not limited to, using social login options, sharing content directly to Meta platforms, or engaging with our content on Meta's properties.
Once data is shared with Meta through any of these integrations, Meta acts as an independent data controller and has the primary responsibility for how that data is processed, stored, and used from that point onward, operating under their own distinct data policies, terms of service, and privacy practices, not our own.
We act as the initial party collecting data, but we do not retain control over how Meta utilizes this data after it has been transferred to their systems. Our agreement with you covers our data handling practices; however, Meta's subsequent use of the shared information falls under their responsibility.
We strongly encourage all users to thoroughly review Meta's privacy policies, terms of service, and any other relevant documentation, with information regarding how Meta collects, uses, shares, and protects your personal data when you interact with their services, including data received from third-party integrations like ours.
You have full control over your data and the connection between our service and Meta.
You can disconnect your Meta account at any time in your Account settings. You can also revoke our app's permissions directly in your Facebook or Instagram settings under "Apps and Websites."
You can manage the ads you see on Meta platforms through your Facebook Ad Preferences and review how your data is used in the Off-Facebook Activity tool.
You can manage tracking technologies through our website's cookie consent banner and your browser settings.
You have the right to request the deletion of the data we hold about you that was received from Meta.
XII. Ændringer i vores privatlivspolitik
Vi kan til enhver tid ændre dette dokument for at afspejle ændringer i loven eller vores praksis. Hold øje med vores hjemmeside for eventuelle opdateringer. Hvis vi ændrer noget vigtigt i dette dokument, vil vi informere dig.
Husk, at vi også tilbyder et endnu enklere værktøj, der er beregnet til mødeplanlægning. Tjek det ud, hvis du føler, at SimplyBook.me er for omfattende til dine behov.
