Cuando utiliza el sitio web oficial de SimplyBook.me Ltd (sujeto a nuestros Términos y Condiciones del sitio web) y nuestros Servicios (sujeto a nuestros Términos y condiciones), nos confía sus datos personales. Es cierto que tratamos una gran cantidad de datos diferentes, por lo que nuestro compromiso de salvaguardar su confianza en nosotros es nuestro objetivo.
Para comprender cómo logramos esto, lea este documento detenidamente mientras explicamos nuestras prácticas de privacidad. Comprenderá cómo recopilamos, usamos, a veces compartimos sus datos personales y qué puede hacer al respecto, siempre con el propósito de brindarle nuestro servicio óptimo.
Lea este documento junto con nuestro Acuerdo de procesamiento de datos y la versión firmada aquí , así como nuestros Términos y condiciones .
datos que nos proporciona al registrarse y mientras utiliza nuestro sistema, como su nombre, correo electrónico, dirección, etc.;
datos creados cuando utiliza nuestros servicios, como su dirección IP, tipo de navegador y otros.
02
PROCESAMIENTO DE DATOS:
How do we use your personal data?
In order to provide you with outstanding services;
Make our website better and more efficient;
Allow you to interact where possible;
Provide you with support when needed;
For research and development.
03
COMPARTIR DATOS:
With whom we share your personal data?
Our service providers when needed
Con otras personas (contratistas y consultores) y empresas (seguros y sistemas de pago) colaboramos, consulte la sección Compartir sus datos personales, a continuación.
We are a company based in Cyprus and store your personal data worldwide, depending on the location of your business. For EU based businesses though your data including backups is stored in the EU, it may be transferred outside the EU. See more information under Where is your personal data stored?
05
SUS DERECHOS COMO TITULAR DE LOS DATOS:
What are your rights as a data subject?
Ask for a copy of your personal data request that we amend something included in your personal data, because it is wrong;
Request that we delete your personal data in part or in full;
Restrict us to or request to us to stop in full, the processing of your personal data;
Request that we provide your personal data to another company;
Take back the consent you gave us to process your personal data.
This is the Privacy Policy of SimplyBook.me Ltd which explains how we comply with the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and other national and international applicable laws and regulations in all our business operations.
We have implemented appropriate measures and records demonstrating compliance with the GDPR and can therefore take responsibility for the processing of your personal data. Respecting the principles of GDPR (lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality (security) and accountability) is the key objective in all our business operations involving processing of personal data.
II. Our Information
Somos SimplyBook.me Ltd y ofrecemos una solución de reserva de citas que incluye una amplia gama de funciones, como un sistema de promoción y marketing, un sistema de ventas y un sistema de contacto con el cliente (colectivamente, los "Servicios"). Puede consultar nuestros Términos y Condiciones, que contienen más detalles de nuestros servicios y nuestras obligaciones legales, junto con nuestro Acuerdo de Procesamiento de datos descripción general y versión firmada aquí.
In order to comply with the requirements of the GDPR, we must inform you that we are the “data controller”, making decisions about your personal data, when you visit our official website: www.simplybook.me and other sub-websites operated by us in accordance with our Website Terms and Conditions which you accept.
For this document and all privacy and personal data protection purpose, our information and contact details is as below:
When you visit our website and wish to use our services, as per our Terms and Conditions, we will need to collect various information about you. In this part of the document, we explain the categories and where necessary the source of specific personal data we process. For the processing, we also clarify why we need to collect and use our personal data as well as the legal basis for our actions.
Usage Data
Data includes information related to the use of this website and the system we offer: company information, IP address, geographical location, browser type and version, operating system, referred source, length of visit, and page views and website navigation paths, as well as information about the timing, frequency and pattern of your system use.
Source:
Analytics tracking system such as Google Analytics and similar.
Purposes:
Understand which sub websites cater to you and give you more information on it, improve our services and offer you usage suggestions that might suit your needs.
Legal Basis:
Legitimate interests ➝ monitoring and improving our website, system, client service and system services.
Account Data
This is the information you give us when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the System: name, contact email address, profile photo, bio, other details to your profile information to be displayed on your Service provider profile or on your Company profile with our system so that your clients can book services with you.
Please note that we need to keep track of your preferences when selecting specific settings.
Source:
You, your employer or the user who sets up the system for his personal or company purposes.
Purposes:
Operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and used for communicating with you.
Legal Basis:
Legitimate interests & contractual obligations ➝ provide you with our system services so that you can display your information and sell services and products.
User's clients data
This is the information entered into the system from the clients of the User when they use the software to make a booking, such as name, surname, email address etc.
Source:
You, your employer or the user who sets up the system for his personal or company purposes.
Purposes:
Operating the system so that your clients can effectively book appointments online with their chosen service providers.
Legal Basis:
Legitimate interests & contractual obligations ➝ enable proper operation of the system and services.
Service provider's data
When you include personal data of your service providers in your account: name, address, telephone number, email address, profile pictures, and other details that are added to the service provider's profile.
This specific information will be available on the user’s booking site, supplied by us, on a widget that may be inserted into users own website, on users social media profiles, on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there.
Source:
The data subject and data controller
Purposes:
Make a booking and use the services offered by the User.
Legal Basis:
legitimate interests & contractual obligations ➝ enable proper operation of the system and services.
Publication data
Information that you create for your bookable services, products for sale, promotions, or as company information.
You acknowledge that personal data that you submit for publication through our system or services about you, your company, service providers, products, promotions, services or related things may be available, via the internet, around the world. We CANNOT prevent the use (or misuse) of such personal data by others.
Source:
You, your employer or the user who sets up the system for his personal or company purposes.
Purposes:
Operating the system so that clients can effectively book appointments online and purchase products and read about your business and service offering.
Legal Basis:
Legitimate interests & contractual obligations - enable proper operation of the system and services.
Enquiry data
Information contained in any enquiry you submit to us through email or live support regarding the system and our services.
Source:
You or the user who sets up the system for his personal or company purposes, or your clients.
Purposes:
Analysing our users problems and helping them to solve the issues as well as improving the system when relevant.
Legal Basis:
Legitimate interests ➝ enable proper operation of the system and services.
Transaction data
Information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website: contact details and the transaction details.
Source:
You, as data subject.
Purposes:
Supplying the purchased goods and services and keeping proper records of those transactions.
Legal Basis:
Legal obligation - proper accounting practices.
We use our own Notando Accounting System for this processing and run this on our own dedicated servers, hosted in the EU. We have to keep all invoicing data that contains your purchases, name, address, and email for 7 years for financial reporting and VAT purposes.
Company information
When you include information about your company in the company profile of the system we offer: name, address, telephone number, email address, profile pictures, and other details that you add to your company profile.
This specific information will be available on your booking site, supplied by us, on a widget that may be inserted into the user's own website, on users social media profiles, on our directory sites where all system users are displayed, unless they specifically opt out of being displayed there.
Source:
You, your employer or the user who sets up the system for his personal or company purposes.
Purposes:
You, your employer or the user who sets up the system for his personal or company purposes.
Legal Basis:
Legitimate interests & contractual obligations ➝ enable proper operation of the system and services.
Notification data
Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.
Source:
You, as data subject.
Purposes:
Sending you the relevant notifications and/or newsletters to inform you about changes within the system and how you can make the most of using SimplyBook.me.
Legal Basis:
Consent ➝ to receive specific information from us, which may be withdrawn at any time by contacting us.
Correspondance data
Information contained in or relating to any communication that you send to us.
Source:
You, as data subject.
Purposes:
Communicating with you and record-keeping.
Legal Basis:
Legitimate interest ➝ proper administration of our website and business and communications with users.
In addition to the specific legal basis of processing your personal data mentioned above, we may need to process personal data for our legitimate interests and as below:
for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure;
for the proper protection of our business interests against risks and obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.
IV. Where We Store Your Information?
Sus datos personales se almacenan en servidores ubicados en tres centros de datos de confianza, en Canadá, Francia y Singapur, todos ellos cumplen con los estándares R82 y R81 APSAD y funcionan de acuerdo con el estándar 27001:2013. Descubra cómo siempre priorizamos la importancia de la seguridad de la información, aquí.
For our enterprise clients, we offer dedicated servers in Canada, UK, Australia and Belgium or any other location, subject to availability and additional requirements and legal obligations.
We must comply with several legal obligations in relation to the retention and deletion of personal data. Therefore, in all cases, we will keep your data only for the period required for the purposes of processing stated herein, respecting the principle of “data storage” of GDPR. This means that as long as you remain a user of our system - you can edit this data at any point in time and request a deletion by cancelling the usage of the system. Since we keep backups of all databases for up to 30 days, this data may still exist for up to 30 days on our servers at which point in time it gets deleted.
VI. Privacy By Design and By Default
Hemos implementado “medidas técnicas y organizativas apropiadas” para seguir los principios de protección de datos de manera efectiva y salvaguardar los derechos individuales. Específicamente, realizaremos una Evaluación de impacto de la protección de datos ("DPIA") cuando así lo requiera el RGPD, para identificar y minimizar los riesgos de procesamiento de datos de un proyecto.
Seguridad
Además, todas nuestras medidas de seguridad forman parte del Sistema de gestión de seguridad de la información ("SGSI") general de SimplyBook.me Ltd, de acuerdo con el estándar ISO/IEC 27001:2013. Consulta aquí para obtener más información al respecto.
Privacy of medical data / Protected health information
SimplyBook.me may have restricted access to certain medical data or protected health information, as defined in the Health Insurance Portability & Accountability Act of 1996 (the “HIPAA”).
When required however, we will follow the HIPAA rules and requirements, as may be amended and all staff with access to the system receive HIPAA training on an annual basis, to the minimum.
In order to operate effectively as a company and also provide flawless services, products and features, we must share some of your personal data. The sharing is limited to the extent required for the specific purposes and for the period required in order to ensure our business operations. Therefore, our services to you will not be jeopardised and your rights are not infringed. We perform at least an annual review of all our suppliers with whom we share personal data.
Within the EU and EEA
All data processing activities with parties located within the EU and EEA are governed by the provisions of the GDPR and respective Data Processing Agreements.
Outside the EEA
When we transfer your personal data to a country not located in the EU or EEA, we will check and ensure that specific legal mechanisms and safeguards are in place: and such us “adequate decision” for that jurisdiction, concluded “Standard Contractual Clauses” (“SCC”) or other.
HIPAA compliance software and electronic signatures of Business Associate Agreements
USA
SCC
E-Sign Genie software (see their approach to privacy here)
Sistema de firmas electrónicas
USA
SCC
Google and Twilio
Voice chat bots
USA
DPA with SCC
Google Fonts, Google Charts, Google Maps, and Maxmind
auxiliary system-when enabled by user
USA
DPA with SCC
Hotjar, PIWIK, Google Tag Manager
For analytics and tracking
EU & USA
DPA & DPA with SCC
Additional information
Solución de Software SimplyMeet.me
Somos los propietarios y le ofrecemos la solución de software de reuniones en línea SimplyMeet.me que le permitirá organizar sus reuniones. Visite el sitio web oficial de SimplyMeet me aquí para obtener documentos legales relevantes.
Para proporcionar el SBPay en cualquiera de las versiones, recopilaremos y almacenaremos: todos los datos de la transacción de procesamiento, la hora, el nombre de Su Cliente, el monto, el artículo que se compra, si es recurrente o no, la dirección IP y el procesador de pago relacionado con la transacción.
Tenga en cuenta que no almacenamos la información completa de la tarjeta de crédito para evitar la identificación del propietario de la tarjeta.
Los datos se almacenan: Alemania (UE) en Google Cloud.
Booking Page
SimplyBook.me Ltd is the owner and operator of the Booking.Page (the “Directory”) which is hosted in the United Kingdom with OVH - read more about OVH security standards Infrastructure & Software.
We have concluded SCC for this processing activity and must be informed that when you explicitly allow publication of your company info, the service provider data and publication data including company reviews in the Booking.Page, you explicitly consent to transfer this data outside EEA, and subject to the provisions herein.
Statistics and analytics
For statistics and analytics we use Google analytics and Piwik (self hosted in France). We do not use this software to get personal data or relate it directly to users of our system but to give us an overall overview on how visitors interact with our system so we can make it better.
Cuando utilizamos el sistema auxiliar mencionado anteriormente, es solo para ayudar con el registro y facilitar su visualización como proveedor de servicios o su empresa en un mapa. Esta información generalmente está disponible para los clientes a menos que esté deshabilitada en la configuración. Entonces la dirección o los mapas no se muestran a los clientes en el sitio de reservas ni en el directorio. Estos sistemas externos no almacenan ningún dato personal reconocible sobre usted.
Our operations and the privacy shield
Tras los desarrollos recientes en la ley y especialmente la sentencia del Tribunal de Justicia de la Unión Europea para el caso Schrems II (jueves 16 de julio de 2020), no confiamos más en el Marco y principios de la Protección de Privacy para la transferencia de datos personales con nuestros principales proveedores de servicios con sede en EE. UU.
We have concluded appropriate SCC with all our USA-based services providers.
Our operations and brexit
Para nuestras operaciones comerciales que implican la transferencia de datos personales desde la Unión Europea ("EU") y/o el Espacio Económico Europeo ("EEE") al Reino Unido, nosotros basarse en la decisión de la Comisión Europea de fecha 28 de junio de 2021 (ver más información aquí).
VIII. Cookies and Third-Party Technologies
Like most websites, we use cookies - a file containing an identifier, a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser and is then sent back to the server each time the browser requests a page from the server. Cookies can be either “persistent” and be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; or “session” and will expire at the end of the user session, when the web browser is closed.
We wish to clarify here that cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
If you need to know more, find everything in our Cookies Policy.
IX. Direct Marketing Communication
In order to contact you for marketing and promotional purposes, we need to have your clear consent and also inform you how we will process your personal data for these purposes. Therefore, by clicking to receive updates for marketing and promotional purposes during the sign-up procedure, you hereby consent and allow us to use your personal data and contact you.
Sus datos personales para fines de marketing y comunicación se almacenarán únicamente en nuestra base de datos interna y no los compartiremos con terceros, a menos que actúen como proveedores de nuestros servicios y formen parte de nuestras operaciones comerciales. Esto significa que hemos establecido una colaboración, protegida por las disposiciones de protección de datos y privacidad.
For the user communication related to system usage, we use a self hosted version of marketing automation tools to avoid external access to our user's data. Therefore, we track user's actions within our system and send appropriate email and system messages to assist with the usage, where users have allowed us to communicate with them, by checking the marketing communication box during sign up.
In all cases, your personal data will be processed based on our instructions as data controller of your data and in compliance with the provisions of this Policy. We do not use marketing automation platforms and do not perform any automated decision-making processing of your personal data.
The unsubscribe option is available in all our communications for marketing purposes.
X. Your Rights
You are a “data subject” in accordance with the provisions of GDPR and have the below rights which you can exercise freely:
We may change this document at any time in order to reflect changes in the law or our practices. Keep an eye on our website for any updates. If we change anything major in this document, we will inform you.
Ten en cuenta que también ofrecemos una herramienta incluso más sencilla para la organización de reuniones. Dale una mirada si crees que SimplyBook.me es demasiado para lo que necesitas.
