Would you like your clients to book appointments using natural voice commands? With this custom feature, your clients can speak to an AI assistant that understands their requests and helps them select the right service, time, and provider. This creates a fast and intuitive booking experience, especially for clients on the go.

If you already have a website, you can easily add the AI Voice Booking widget to your site.

AI Voice Booking processes spoken requests, confirms details with the client, and completes the booking in your SimplyBook.me system. It reduces admin workload and makes scheduling more accessible for users who prefer speaking over typing.

All bookings made through AI Voice Booking will appear in your Calendar and booking reports like any other appointment. You can also add booking information to your notification messages for both client and provider.

For more details, check out our Help Center article on the AI Voice Booking feature.

Вам нужна информация от Ваших клиентов при бронировании? С помощью этого дополнения Вы можете позволить клиентам отвечать на обязательные и/или необязательные вопросы или оставлять комментарии. Благодаря этой информации Ваши сотрудники смогут выполнять свою работу еще лучше.

Примеры дополнительных полей могут быть следующими:

• врач может захотеть добавить поле даты рождения и флажок обязательного согласия на лечение;
• частный репетитор иностранного языка хотел бы, чтобы клиент выбрал свой текущий уровень знаний в раскрывающемся меню.

Но если Вы хотите предложить что-то дополнительное во время сеанса, и хотите за это взимать плату, например, за укладку волос после стрижки, попробуйте воспользоваться нашим дополнением Приложения к сервису.

Ответы, полученные от клиентов через дополнительные поля, будут отображаться в деталях бронирования как в интерфейсе календаря администратора, так и в подробном отчете о бронировании. Вы также можете добавить их в сообщения о подтверждении бронирования, отправляемые клиенту и сотруднику.

Для получения дополнительной информации ознакомьтесь с нашей статьей о надстройке "Дополнительные поля бронирования" в Справочном центре.

Если Вы ведёте бизнес по нескольким адресам, то это дополнение Вам просто необходимо! Дополнение "Адрес работы сотрудника" позволяет создавать несколько сайтов, по разным адресам, в разных городах или даже в других странах. Добавьте для каждого адреса свои контакты, фотографии офиса и необходимую дополнительную информацию - пусть Ваши клиенты выбирают место, которое им подходит лучше всего.

Распределение сотрудников по категориям с помощью данного дополнения может быть отличным способом сделать процесс бронирования более упорядоченным. Вы даже можете использовать его, если предоставляете все Ваши услуги в одном месте. Если у Вас много сотрудников, полезно распределить их по категориям на основе определенных характеристик, например, по времени работы (утренняя или вечерняя смена). Или, может быть, Вы хотите разделить стилистов на младших или старших специалистов.

Мы настоятельно рекомендуем Вам попробовать нашу интеграцию с "Google Мой бизнес". Это позволит клиентам находить Вас прямо с помощью карты Google, когда они ищут "поблизости" похожие сервисы.

Each service typically has its provider: a hairdresser, a teacher, a doctor are all examples.

We've created service providers with flexibility in mind: they can have personal schedules, days off and vacations, irrespective of the general opening hours of your business or organisation. You can synchronize an employee schedule with his personal calendar, Google or Outlook.

You can connect services to a particular service provider and define how many clients each service provider can accept at the same time. Or you can allow your clients to book an appointment with the next available service provider by using the Any Employee Selector custom feature.

If your company is big and your have service providers distributed among different locations, you can add these Locations to your booking page to allow clients to select their preferred location.

There are many reports in the system which allow you to monitor your employees' efficiency and see the popularity of the services they provide. You can also review your employees workload to make sure you are distributing the workload evenly.

Everything related to services and corresponding schedules, you can do with maximum flexibility. You can set up each service schedule separately with customisable availability.

You can create one-to-one services or Classes for multiple participants. They can book them one by one, or make a Group booking.
You can also create special types of services, events that are held occasionally like a conference, special lecture course etc.
If your conference is a three-day event, or the lecture course includes five once-a-week lectures, you can create it as a recurring service and clients will be able to sign up for all the course lectures at once.

If your company provides numerous services of different types, you can group them into service Categories to simplify the booking process and client navigation.

It is possible to accept both online and offline payments for all services, and our reports will help you keep track of all the activity within your business.

Reserve with Google custom feature is an integration with a Google business service with the ability for people to book directly from the search results through Reserve with Google.
It is a powerful marketing tool which helps you to capture your leads instantly. As soon as potential clients find your business on Google Search, they will be able to make an appointment through the Reserve with Google platform, which is standardized and mobile-friendly. Simplifying the process of making a booking for your clients and linking it to your scheduling software is what the partnership between Reserve with Google and SimplyBook.me is all about.
Another benefit is to be visible in Google search results for particular services. Among the first several auto-complete options, “near me” is one of the most popular. These “[business/service] near me” searches have doubled in number over the past six months. Keep up with the latest trends to become significantly more visible through services such as Google Search, Google Assistant and Google Maps.
Learn more how Reserve with Google service look and feel on Google official website resource.

С помощью дополнения 'Новости' Вы можете информировать своих клиентов обо всем, что для них важно. Вы можете называть это 'Новости' или 'Блог', но обновляйте свой сайт бронирования, сообщая своим клиентам о том, что происходит в Вашем бизнесе.

Наличие новостей на Вашем сайте также поможет привлечь новых клиентов, посетители увидят, что Ваш сайт активен и Ваш бизнес успешен. Вы можете добавлять в новости последние события, публиковать отзывы Ваших постоянных клиентов, интересные советы и т.д. Руководство доступно здесь .

Если Вы хотите добавить еще больше информации на свой сайт, Вы также можете воспользоваться нашим дополнением Настраиваемые страницы.

Дополнение `Галерея` поможет оживить Ваш сайт бронирования с помощью привлекательных и актуальных изображений! Вы можете загружать фотографии своего бизнеса, сервисов или того, что лучше всего отражает Ваш бизнес. Например, парикмахерская может показать галерею фотографий до и после стрижки, красивые фотографии салона и улыбающиеся лица сотрудников.

Даже добавление стандартных изображений может сделать Вашу страницу бронирования более профессиональной и привлекательной для посетителей. Просмотр фотографий станет дополнительной мотивацией для Ваших клиентов воспользоваться именно Вашими услугами. Если хотите узнать больше о том, как использовать это дополнение, ознакомьтесь с инструкциями здесь .

If you want to accept bookings online, and already have your own website, you can add booking functionality to it by using SimplyBook.me widgets. They are easily customisable and can, therefore, fit perfectly into your website design.

There are various types of widgets: you can add a simple iFrame widget to show a list of bookable services right on your page. Alternatively, you can use the Booking button widget that adds a nice and neat booking button at the side of your website, and by clicking on it, the customers will book the services in a pop-up window.

To make the booking functionality even better, you can add a contact form to your widget using the "Contact and Booking button" widget. You can also create custom widgets with predefined locations, categories, services or providers, or get a separate widget with clients' reviews. If you need some guidance with widgets for memberships, gift cards or packages, contact our Live Chat as we are happy to help.

There are also special widgets allowing integration with social networks:
here you can read about our Facebook integration.

If your website builder does not work with HTML/Javascript, we have another option - you can add a simple HTML button that will lead your clients to your booking website.

Adding any of the widgets does not require programming skills, you need only select the desired design, generate the code, paste it to your website, and it's finished. More detailed instructions of how to do it for the specific site builders such as WordPress, Joomla and others you can find
here in our Help Centre.

Need to add a booking option to your website, but you're not a developer? Now it is easy! You simply select the desired design, generate the code, paste it to your website, and it's done. The clients will be able to book your services while staying on your website.
You can even create custom widgets with predefined locations, categories, services or provider. Get a separate widget for client reviews, and we can help with widgets for memberships, gift cards or packages.

Given the various custom design options, it's easy to change the widget look and feel to match your brand.

It is possible to integrate the booking functionality into websites built with Joomla, Wordpress, Site123 and many others. Here you can find step-by-step instructions on how to insert a widget.

If you actively use your social media platforms to represent and promote your company Facebook integration could come in handy for you.

By registering with SimplyBook.me, you get a dedicated booking website. Still, if you already have a business website, you can integrate the booking functionality there using one of the widget options.
If you actively use your social media platforms to represent and promote your business, then our Facebook & Instagram Booking feature is a must for you.

With Facebook & Instagram bookings, all your services will be listed on your company business page with the Facebook original design and will be searchable by the Facebook native search. By clicking on the service, your client will go to your booking website where they can complete the booking process.

You may also add a "Book Now" button on your Facebook and Instagram page, which also links to your booking website.
No programming skills necessary, simply paste your SimplyBook.me booking website URL to the Facebook button settings and the booking functionality will be visible on your Facebook business page.

Here you can see a step by step tutorial on adding the booking functionality to different social media platforms.

Хотите синхронизировать обновления в Instagram и на сайте бронирования, чтобы клиенты могли видеть самую свежую информацию? С помощью дополнения `Фотографии из Instagram` Вы можете загружать фотографии в свой аккаунт Instagram и они автоматически появятся на Вашем сайте бронирования. Лучше один раз увидеть, чем сто раз услышать!

Использование дополнения `Фотографии из Instagram` не требует особых усилий. Вы просто входите в свой аккаунт Instagram, а все остальное происходит автоматически. Если у Вас очень много фотографий в Instagram, Вы можете указать, сколько изображений будет отображаться на странице Вашего сайта бронирования. Для получения более подробной информации о том, как работает это дополнение, Вы можете обратиться в наш справочный центр.

Хотите, чтобы Ваш сайт бронирования был полнофункциональным сайтом с информативными страницами, блогом, новостями и галереей? Тогда Вы обратились по адресу, SimplyBook.me Вам поможет.

С помощью дополнения 'Настраиваемые страницы' Вы можете добавить на Ваш сайт больше страниц с полностью настраиваемым контентом, изменить порядок страниц сайта бронирования в главном меню, скрыть пункты меню, а также добавить в главное меню дополнительные ссылки.

Наполняя свой сайт бронирования качественным контентом и профессиональными изображениями, Вы увеличите шансы потенциальных клиентов найти и забронировать Ваши услуги.

• добавьте страницу новостей для публикации обновлений о Вашей компании или секторе бизнеса, чтобы показать новым клиентам, что Ваш сайт активно отслеживается, и что Вы всегда в курсе последних тенденций
• ведите блог, чтобы продемонстрировать свой опыт
• добавьте страницу "О нас" с общей информацией и изображениями Вашей компании, Ваших услуг, Вашего рабочего пространства и Ваших сотрудников
• создайте страницу часто задаваемых вопросов с общими вопросами о Вашем бизнесе или страницу, где Вы показываете свои видео на YouTube ...

Возможности безграничны! Так что наслаждайтесь дизайном Вашего идеального сайта бронирования. Профессиональный и привлекательный веб-сайт повышает вероятность того, что новые посетители выберут Вас, а не Ваших конкурентов! Больше информации об этом дополнении Вы можете найти в нашей Базе знаний.

We understand that looks matter, in business, they matter a lot. Therefore, we don't just provide beautiful booking website templates, with as many pages as you like, but we allow you to customise them to get the look and feel you are after, and to enable you to get them in line with your brand.

The design features available within the admin interface allow you to play with the design. For example, you can choose between more than 15 different templates, adjust colours to match your brand, insert your company logo, background image, team and service photos on top of adding images from your business into your booking website Gallery.

You can keep your page simple or add various descriptions for Services, Service Providers, Locations and Categories with HTML formatting, FYI - no coding skills required!
We have different customisation options such as right-to-left scripting support for eastern languages.

Finally, you can go nuts and do all kinds of magic if you know CSS coding or know someone who can do it for you. With the help of the Custom CSS custom feature you can do your CSS magic. Use this custom feature for free!

There are various Marketing tools in the system designed to help you to promote your business and "Reviews" is one of them.

Everybody knows that positive word of mouth is the best marketing measure out there, and that's where reviews come in. The system allows you to collect your clients' reviews and show them on your booking website.

SimplyBook.me can send automatic emails to your customers after the service has taken place requesting feedback from them. Simply configure the text of the email and the number of times you would like to send it. This feedback is published on your booking site as a review, giving you valuable social proof.

If you do not use our Client login feature, and merely ask clients to provide email or phone number to book online, we'll ensure that people cannot post random reviews. Customers will be asked to use their Google, Facebook or Twitter accounts for identification.

On top of that, your company can be listed in our Booking.page directory, including all the positive reviews. Your customer feedback will be indexed by search robots which should help you to attract new clientele.

В условиях жесткой конкуренции подходящее доменное имя, изящный дизайн веб-сайта, четкая корпоративная идентичность и хорошее позиционирование на рынке являются важными аспектами, которые могут сыграть решающую роль в успехе Вашей компании. Новым клиентам будет проще найти и запомнить адрес ссылки (URL) Вашего сайта бронирования.

Проверьте, доступно ли предпочитаемое доменное имя, или выберите одно из имен в списках популярных поставщиков доменных имен, таких как NameCheap, GoDaddy и других.

Если у Вас уже есть свое доменное имя, воспользуйтесь нашим дополнением 'Свое доменное имя', чтобы использовать его или любой поддомен для сайта бронирования.

Если Вам также необходима система white label (отсутствие торговых знаков), это возможно при использовании подписок SimplyBook.me 'Стандарт' или 'Премиум'. Инструкции по настройке доменного имени Вы можете найти в нашей Базе знаний.

As soon as your client has confirmed the booking with you, they will receive a booking confirmation via email or SMS. This notification includes a link offering them the option to cancel or change the booking if necessary. Alternatively, your client can cancel or reschedule a booking within their profile on your company website.
If you need to cancel the booking yourself, as an administrator, you can easily do this in the "Booking details report" or the admin "Calendar".

After a client cancels a booking, the system sends notifications to both the client and the service provider. To prevent inefficiency in your company's working schedule, you can specify the last point at which a client can cancel a booking. For example, you can specify that all appointments must be cancelled more than 24 hours before the booked session. For other services that require more preparation or initial financial outlay, you can set your "final" cancellation point to a week or even a month.

Please note that SimplyBook.me does not refund clients in cases of cancellation, that is between you and your customer. To avoid misunderstanding, you can use the following custom features. With Approve booking custom feature you can check client’s appointments before approving them. Also you may be interested in Deposits feature which allows you to pre-charge part of the price during the online booking process.

If clients only need to change the date or time of appointments, they can merely Reschedule the appointment or ask an administrator to do so.

Calendar notes feature enables you to attach comments near the cancelled or rescheduled bookings.

Admin interface includes your calendar view, various reports, interface to manage your clients, services, providers and other additional items you may want to sell such as gift cards or memberships. Additionally, you can adjust the design of your booking website and manage all the custom features to customise the system's functionality to your needs.

The admin calendar will be your day-to-day interface. It gathers all your company bookings in one place. You can select the view you prefer: by provider, service, date, week or month. You can see the break times and days off for your business, services and providers. Using our Calendar notes feature you can show important information near a booking, or attach a reason for a break time added.
With the Booking status or Provider color coding custom features you can improve your calendar view. For example, by marking an active booking with "Client has arrived", "Service in Progress" then "Client has paid and left", you can stay on top of the business workflow. It will help you to see which bookings need your immediate attention quickly.

Our system reports allow you to monitor your business activities: see all bookings, payment transactions, client reviews and more. In the financial reports, you can find an overview of your business sales, different services profitability, employee workload, etc. You can read more about reports here

You can have multiple system users at no additional cost and assign them different administrative rights and access levels.

Here are the following user roles in the SimplyBook.me system:

The "Administrator" has the right to manage and alter everything and anything in the system. Usually, that would be you, the owner of the system, but it is also possible to have more than one administrator. This user can manage subscriptions and all system settings: enable and disable additional features and has access to all reports.

The "Senior employee" users can work with bookings and schedules for all service providers, but cannot change business functions.
Each "Junior Employee" can also have access to the system, but with limited rights. They can see and manage only their working schedules and bookings. For an intern or visiting auditor, you may want to give only "Viewer" rights so they can only see what's going on, without being able to make changes.

The system logs all users' actions, so you'll be able to see precisely which user made a change. For example, being able to see who cancelled a booking or added a comment.
We have great respect for privacy, so you'll be able to get a GDPR personal report for each system user to see which data we store and request that we remove it if necessary.

As you set up your booking website, your business is automatically listed on booking.page, our company directory.

As more and more businesses are listed, this is becoming a great resource for potential customers to find your business. You can also feature reviews and promotions through booking.page to drum up even more business. Just to be clear though, if you prefer not to be listed you can of course disable the connection. Click here to check out booking.page.

You can add new clients from within the admin interface, or they can register themselves during the booking process.
If you already have a customer list, you can import it into the SimplyBook.me system using a CSV. file format. And vice versa, you can also easily export clients from your booking system to Excel.

The client management interface is handy to view client records and edit their details.
Here you can administer your clients: block/unblock some customers, reset their passwords if requested and edit subscribeunsubscribe preferences for marketing notifications like feedback requests, promotions and book again reminders.
Additionally, in the admin interface, you can manage most custom features that relate to clients. For example, you may want to run a loyalty program for your customers issuing personal gift cards, discounts, or creating special memberships for VIP customers.

By default, the system does not require client registration; it is enough to enter an email address and phone number to secure an appointment. However, you can enable Client login custom feature to ensure client uniqueness. If a customer created two accounts in your system by mistake (made a typo or used a different phone number), you could merge the duplicate records.

There are a lot of business circumstances when one may want to check clients' appointments in the company's calendar before confirming them. Maybe you need the ability to control the scheduled arrangements. By enabling the Approve booking feature, you have the freedom to approve or decline any appointments made through the booking platform.

You may need this feature in the following situations:

• If you need to check client's information, his documents, some memberships (not registered in SimplyBook.me), emails from specific servers.
• If an event can only be held if a minimum number of participants have booked.
• If the service requires particular resources, and your company administrator needs to check availability before approving the appointment.

Your booking requests and approved bookings can be monitored in your dashboard calendar, and are automatically color-coded for your convenience. Please note, that the ‘Approve Booking' does not work with Accept Payments custom feature because accepting upfront payment is a confirmation from your company side by definition. Please check here more details about the Approve bookings custom feature.

Когда Ваши клиенты бронируют сервис, Вы также сможете предложить им сопутствующие товары. Например, если клиент записывается на стрижку, ему можно предложить средство для укладки.

Воспользуйтесь этим дополнением, чтобы продавать больше!

Вы можете добавить платные приложения к выбранным сервисам. Приложения не повлияют на длительность сервиса, только на его стоимость. Например, если клиент записывается на массаж, Вы можете провести процедуру с более дорогим массажным маслом.

Воспользуйтесь этим дополнением, чтобы продавать больше!

We know that not every booking is for a single appointment. Sometimes people want to book regular appointments or service packages, like personal training three times a week for 12 weeks. That's why the system enables you to accept recurring appointments. Neat, isn't it?

If a client books a recurring service, they need to select a start date and then confirm the suggested dates for the following appointments. They complete the booking and payment process just once, and then the only thing left to do is attend the sessions. But of course, we'll send them reminders before every appointment separately, to make sure they don't forget.

If your case is slightly different, for example, if clients pay for the set of appointments with no predefined schedule, then our Packages feature will suit you better. You can create a package for 10 x massage sessions or 12 x driving lessons. Then after you have processed the payment, clients will be able to book each appointment later, picking a convenient date and time that fits with their schedule.

Both recurring services and package services are compatible with all the default services functionality: The client and the provider will receive notifications, any payment types are acceptable, and bookings collate within the corresponding reports.

When you make appointments manually, you might keep in mind the resources that you have available and know whether you have an open spot. That kind of mental load can become exhausting, and then unmanageable, as your business grows.

By using the related resources management tool, your system will decide whether you have the tools available to accept an appointment. When you don’t have the necessary inventory free, the system won’t allow anyone to schedule the appointment. This automated resource management makes it far easier to share inventory availability equally between service providers.

Connect equipment, rooms, seats or anything else that is limited in quantity to a service. Several resources of a different type can be connected to the same service when needed.

For group sessions, you can create individual resources, for example, chairs or shared resources such as a classroom. It is also possible to create named or anonymous resources if you don’t need to distinguish between them.
Information about resources used for particular booking is visible with the booking details in admin Calendar and Reports; you can also include it into booking notification templates if necessary.

Every business and company is different, and schedules can vary greatly. That's why we keep things flexible.

You can set general opening hours for your business or organisation, and also change the service duration: from 5 minutes, e.g. for tanning salon services to whole day duration for rentals. Depending on your business specifics you can select the preferred Calendar Layout which suits your business the best.

If there are several service providers in your company, they may have their separate schedules, days off and vacations. Services also may require individual timetables: there can be evening services or services held on only on specific dates such as Events and Classes.
Also, if some of your employees use Google Calendar or Outlook online, they can sync their private calendars with the company booking calendar to avoid double bookings.

You have the option to add preferences on how close to the appointment time the customers can book, and how far in advance. This feature may be necessary if you have preparations to perform beforehand, or if you have to purchase supplies or equipment.

There are also other features to solve the specific time settings. For example you can add a Buffer Time between services to avoid back-to-back bookings, or change the service duration for each particular booking using Service add-ons with duration.

You decide how you want your booking system set up, and we make sure it works!

Do you need to organise a conference with a limited number of attendants or a lecture course held during a certain period? All of these can be implemented using Event appointments (included in Classes custom feature).

You can create an Event in Classes management interface and add its custom schedule: a particular day or a set of dates. It can be a one-time or a recurring event (batch) in case you want the clients to sign up for multiple days at once.

It's also possible to define the number of participants for each event. Of course, events include all the features that services usually have: the option for prepayment online, confirmations and notifications. It can be cancelled or rescheduled and you can demand admin booking confirmation before approval.

If your conference will be held online you can use our Gruveo or other online video meetings integration. Otherwise, for classic offline conferences you may need to reserve the necessary number of chairs or meeting rooms for attendants, then our Related resources feature may come in handy.

It may be useful to add valuable information to the Calendar page, whether it's for break times or bookings, to inform yourself and other employees of various things.

It is possible to add notes visible for everybody, selected services or providers only. All of your employees can see the essential details so you can update everyone in your company in a few clicks. You can also attach notes to a specific provider if you want only them and admin to see the relevant note. You can create different types of comments and mark them with colour-coding. For example, red notes for the important ones about scheduled repair works on your premises or green notes with a reminder to praise an employee for an excellent job during some working day.

The system collects all Calendar notes in a corresponding report with all export and filtration options.

Besides Calendar Notes, you can also use the comment feature within each booking. They are attached to each booking, and you can see them in booking details, from the Calendar interface or the Booking details report. Use them for whatever you need, marking the client as VIP, letting your staff know that the customer has some specific needs or if they like white chocolate more than dark.

Issue tickets for services, classes and events. Your clients can either print their tickets or save them to a smartphone. You can scan tickets from both a printed ticket or from the mobile phone screen, using the SimplyBook.me mobile admin app or manually input to the browser version of the Validate tickets section. If you have HTML/CSS knowledge, you can also customise the look of your tickets.

Check out our Help Centre tutorial to learn more about how to set up the Tickets feature. If you would like to create a customised ticket, you will need to have a Premium subscription with SimplyBook.me. The number of issued tickets is limited to 300 per month. If you need more tickets, please contact enterprise@simplybook.me

Does it often happen that clients need to reschedule their appointments?
It can be time-consuming to cancel the current booking and create a new one for another date and time, especially if the customer has already paid online.

We designed the Client rescheduling custom feature specifically to solve such problems.
It allows you to include a rescheduling link in your clients' notification messages. The customer can use the link to find a new suitable time within the permitted rescheduling period.

It is possible to add rescheduling links to any notification template in the system including the custom templates created for the selected service or provider using Flexible notifications feature.

Clients can also reschedule their appointments from the "Upcoming bookings" interface in their client profiles on your booking website.
To keep your company schedule organised and coherent, you can define a minimum period before the booked appointment for when a client can reschedule it.

There are various reports in the system to help you run your business.

The basic reports show your company's main activity, and you can view detailed information in different formats, such as:

• Booking details - list of all bookings and analogue of admin calendar
• Payment transactions report - list of all offers and invoices created. We designed these reports for everyday use, and your system admin can approve or cancel bookings and payments here.

The following customer-related reports help you to stay in touch with your clients:

• Client report - Displays your client list where you can see the bookings related to each customer and export them if needed.
• SMS report - Keeps track of all text communication with your clients

You may also want to collect Reviews to get to know your customers feedback better and use the Visitor Counter to analyse your booking page efficiency.

For financial monitoring, you can use:

• Insights - the generic dashboard displays customisable charts on your bookings, different service profitability and employee workload
• Sales report - represents sales charts related to bookings, packages, products for sale, memberships, packages and gift cards.
• Sales and tax report - shows a simple table with daily sales and related taxes.
• Payment transactions report - lists invoices with the possibility to view further details, approve pending payments and can be exported if needed.

The reports mentioned above will help you to monitor your business, identify and prevent problems, see ways for improvement, and support your growth.

SimplyBook.me puts your security first. Personal data reports - allow you to see the sensitive data we store about your employees and clients, you can also request that we remove the information, if required.

On top of that, we have specialised reports for most of our custom features to help you identify which features are useful for your business. Examples of our other reports include Voice bookings report, Pending bookings list, Membership payments, Classes report, Issued packages, Issued coupons and more.

Do you serve your customers from the comfort of their homes and need some time to go between places, need to have rest time between your appointments or preparing the space for your next client? Add some buffer time to the desired services, and the system will automatically block the corresponding buffer after each appointment.

Let's see how it works. For example, at 9:00, you provide a 30-min massage, and you need a 15 min break to prepare the room for the next client. With the buffer time feature, clients will be able to book the next 30-min massage session at 9:45, but the service time remains 30 minutes long so that your customers won't get confused. In your employee workload report, you'll see that the massage provider spent 45 mins on this appointment.

Our users and their clients are located all over the world, and that is why we provide various customisation options for date and time.

If the timezones of you and your clients differ then to avoid any confusion, you can show the booking website in your clients' timezones and send the notifications according to their time as well.

You also have the option to change the system language, and adjust the wording for almost all texts used on the booking website and admin interface.

The system will usually define the language of your interface by the company address you used upon registration. However, you can change that later in the system settings. You can switch the language to one of the suggested ones or even add your unique custom translation. For example, you can change some terms to make them more appropriate for your business, like using “doctors” or “teachers” instead of just “service providers”. It is also possible to customise the booking website´s translation only leaving the admin interface in your preferred language.

You can manage translations directly in the admin interface or download all the system texts in one .po file to edit them using specialised software and then upload the updated wording back to the account. This option can be more convenient if you have a professional translator.

If you need to show the booking site in several languages for the clients to choose from you can use Google Translate custom feature.

Remaining spaces feature is useful for companies providing services where many clients attend at the same time. Two great examples are classes or events with a limited number of attendees. People may want to participate in such events with their friends and want to make sure that all of them can attend. You may designate some events as only available with a minimum number of attendees. In this case, the client would try to join an event where more people had signed up, hence increasing the likelihood of the event taking place.

By showing how many spaces are left when you accept multiple clients per slot, you indicate that you care about customers’ needs. You can also choose to show the total number of spaces as well as the number of the remaining ones. This option works for the following selected calendar layouts: Modern, Slots weekly, Modern provider, Daily and Weekly classes.

Here you can read more about Calendar Layout options presenting the booking availability on your website

Every business is unique, and the preferred Calendar layout varies with the company type. That is why we've added several calendar layouts (timelines) for you to choose from so that you can show your available times clearly and efficiently.

There are weekly timelines, or maybe you prefer to show your services in a daily layout, if you have many services, to prevent your schedule from looking overcrowded.

"Slots" timelines show available times in the intervals equal to your service duration. For example, if you have a one-hour massage session, the start times will be 9:00, 10:00 etc. The timetable starts counting from the first available time slot in the day, only available times show and unavailable slots are hidden. This option allows you to fill your company schedule "with no holes".
In case you need more flexibility, you can select one of the "flexible" timelines that show available time in the intervals equal to your timeframe duration. The timeframe is a time interval you choose as the system base period; it can be 30 mins or 15 mins for example if you want to allow your clients to book at 9:00, 9:15, 9:30, 9:45 etc.

The "Classes" timeline is perfect for companies that provide classes, lectures or sports activities with predefined schedules. In this case, the clients will see your weekly availability as a table with the scheduled classes names and times.

Calendar Layout may seem complicated at first as there are several from which you can choose. We encourage you to start by setting up your services and their schedules and then go to Design settings page and try different calendar layouts. You will be able to see how it looks, with the different layouts, in the live preview window below on the same page. Simply select the one which fits your particular case the best.

We have more than 15 theme templates available for your booking website and widgets. They are different in style: they can be formal, bright and festive, elegant, fashionable and stylish — choose whatever suits your business the best!

Each template has a set of predefined colour schemes plus the ability to customise colours. You can upload your logo, change the background and add photos of your services to make your booking website eye-catching and unique.

If you already have a business website, and want to use one of our widgets to insert the booking functionality, then that's as easy as pie. The design settings will help you to customise the widget look and feel to match your brand and website.

Other possibilities to Customise design include adding a photo gallery, news, or any custom changes you may need with the Custom CSS feature.

With SimplyBook.me, you can easily add Sales tax to your services or products. You can choose whether to display the taxes charged on the booking page or only in the price totals on the checkout page.

You have the option to create alternative types of tax allocated to different services or products.

The Sales and Tax report allows you to see gross sales and paid taxes, total, and for each service separately.

In order to be transparent with your users and show compliance with privacy laws, you might need to set up and provide a Privacy Policy. This legal document usually covers how you process personal data, protecting the rights of your users and security measures you have in place.

With this feature, you can display your privacy terms by making them available via a link for your clients to read and accept with the consent checkbox.

Go on our Help Centre to see the instructions on how to use this custom feature.

Disclaimer: This is not legal advice and you must obtain professional legal advice on the wording you should use for this legal agreement.

If you are selling services and products, this feature is a must-have.
It allows you to collect payments upfront, upon booking, so you and your client don't have to worry about payment after the service is over. Incurring payments beforehand has been proven to reduce no-shows significantly.

You can accept payments via popular online payment processors such as Stripe, PayPal, and Square. Look at our full list of payment providers.
Even if you only accept offline payments such as cash or wire transfers, adding prices to your services allows you to better keep track of your business. You can monitor your most profitable services, analyse your company's productivity and play with other interesting KPIs.

Accept payment feature is also important if you want to use other custom features to enhance your business such as organise sales campaigns, sell gift cards and memberships, offer your clients to purchase related products upon bookings and more. Please check our tutorial here on how to set it up.

The deposit feature gives you the ability to ask your clients to pay part of the service price upfront during the online booking process.
This feature is useful as deposits have been shown to decrease no-shows considerably.

The Deposit feature is quite flexible: your clients can choose whether they pay the deposit only or the full price. Also, you can select which services require full payment upfront and which ones only need a deposit to be bookable. You can accept deposits using online payment systems or some “offline payments” such as wire transfer or cash. In offline cases, you or your employees need to verify the deposit payment receipt, and then a manual approval is necessary within the admin interface.

What does the deposit payment look like in your payment transactions report? When a client pays the deposit, the system will create two invoices: one for the deposit and a second one for the remainder, it will display as a pending invoice (offer) until the client pays onsite and you manually approve it.

Please note that some clients may contact their bank directly to get a refund of the deposit payment - in those rare cases you can do nothing.

Do you want your potential local customers to find you on the first page of their Google search? Businesses that have a completed Google Business profile will show up high on the list of local results at the top of page one. The integration between SimplyBook.me and Google My Business allows you to import contact details, working hours, and most importantly a link to your booking website, from your SimplyBook platform.

You will be able to reach potential clients using all three Google Search, Google Assistant and Google Maps services which will increase number of potential visitors drastically. With your business location pinpointed on Google Maps, your clients can even get directions to your company’s office.

Your booking system integration with Google Business is seamless and fully automated, you’ll need only to check and confirm the system’s suggestions as it is explained in this guide of our Help Center.

Do not hesitate to benefit from using great marketing tool powered by Google!

Сделайте процесс бронирования максимально простым с помощью дополнения 'Категории сервисов'!

Группируя сервисы по категориям, Вы поможете своим клиентам легко найти то, что они ищут. Примером может служить салон красоты с полным спектром услуг, где полезно отделить парикмахеров от массажистов и специалистов по уходу за кожей. Кроме того, для каждой категории Вы можете добавить изображения и необходимые описания.

Категории сервисов - это обязательное дополнение для организации разнообразного списка услуг по соответствующим категориям. Если Вы хотите таким же образом классифицировать сотрудников, используйте дополнение 'Адрес работы сотрудника' (если все находятся в одном месте, просто установите один и тот же адрес).

The most popular payment providers that SimplyBook.me integrates with are PayPal and Stripe, both of them operate worldwide. However, if you prefer another payment provider, which is popular in your home country, take a look at the payment providers that we do have integrated. Likely, it's already on the list.

When accepting bookings online with SimplyBook.me you can also accept payments using some of the most popular payment systems such as Alipay, Asiapay (PayDollar, PesoPay, SiamPay), Authorize, Bitcoins, Borgun.is, CCAvenue, Dwolla, ECPay, GoCoin, Korta.is, Liqpay, Mollie, Pagar.me, Payfast, Payfort, Paymentwall, PayPal, PaySafeCard, PayTabs, PayU(Latin America), Pin Payments, Robokassa, Skrill, Square, Stripe, Swish, TapPay, 2Checkout, Virtual Card Services, Worldpay and Zooz.

Please contact us if your preferred payment partner is not listed here. Our goal is to enable all our global clients to receive online payments for their services via our system.

Receiving online payments during the booking process is super efficient, but only if you make sure that your accounting stays on track. Simplify your life and let the system automatically generate orders and invoices. All related details for you and your customers are included, as any paid service and membership/gift card/package purchase will be recorded accurately. The information can be accessed in the payment transactions report and sent to customers via email if needed.

There are various ways to accept payments within the SimplyBook.me system, including several popular online payment systems such as PayPal, Stripe, Zooz and many more. The invoicing feature also supports cash, wire transfers and other offline payment methods.

All invoices are easy to view and manage in the Payments report. We also have other specific reports to help you to analyse your company's efficiency.

The Invoicing feature can help you to keep track of all your financial activity. You can sell useful related add-ons alongside your services. For example, aroma oil and candles can be a good addition to relaxing massage, and a prescribed nourishing cream is an ideal addition to facial treatment procedures, etc.
You can also strengthen your business by launching a loyalty program and selling Memberships and Gift cards. The Invoice feature supports these options and is easy to manage with the system controls.

All booking related activity in the system has related notifications. You can adjust the content as you wish and define which of them the system should send to clients, service providers or both.

In the booking confirmation, you can add text about relevant service details, specify any preparatory measures, and any additional information required by the client or the service provider. Reminder notifications will help your employees and clients to remember the appointments and may significantly reduce no-shows. Cancellation and Rescheduling notifications will inform both the client and the provider about any changes to the appointment. If you are the sole provider for your business, provider notifications will simply go to your general company email.

Email notifications are the default notification format, and all SimplyBook.me plans include these notifications. For an additional charge, you can also send SMS reminders. These are priced additionally, at a fair cost, because every text message is chargeable through the SMS gateway. Please see the pricing page for information about SMS credits packages.
We also include all browser notifications in all SimplyBook.me plans. Additionally, if you are using the admin app, both confirmation and reminder push notifications work there too.

You can edit all notification templates. You can add template variables there such as [client], [date_list] and more to provide your clients and team with all the necessary information.

If you need to send custom notifications for a specific service or provider, it is also possible with Flexible notifications feature.

Включив дополнение 'Умные напоминания', Вы можете автоматически напоминать своим клиентам о необходимости повторного бронирования Ваших услуг. Это может быть напоминание о том, что нужно пройти очередную стоматологическую проверку или освежить стрижку клиента, маникюр и т.д.

Отправка умных напоминаний может улучшить Ваш бизнес разными способами:

• Помочь Вам сделать нового клиента постоянным.
• Компании, предлагающие повторяющиеся услуги могут значительно увеличить продажи, если клиенты приходят регулярно. Например, парикмахерская может значительно увеличить годовые продажи, если их клиенты приходят каждые четыре недели, а не каждые шесть недель.
• Благодаря напоминаниям клиенты не забудут Ваши контакты.
• Каждому иногда требуется напоминание, поэтому вежливый запрос на бронирование может быть полезен.

Вы можете настроить умные напоминания для отправки через заданное количество дней после последнего события. Конечно, Вы всегда можете отредактировать тексты Ваших напоминаний, чтобы они звучали тепло и гостеприимно. Пожалуйста, ознакомьтесь с инструкциями по настройке дополнения здесь.

Предпочитаете, чтобы все электронные письма отправлялись системой бронирования или с адреса электронной почты Вашей компании?

Используйте дополнение ‘Свой SMTP сервер’ для отправки уведомлений и напоминаний через Ваш собственный SMTP сервер. Адрес электронной почты Вашей компании будет использоваться в качестве адреса отправителя; Вы даже можете использовать свою учетную запись Gmail, если хотите.
Существует несколько вариантов выбора SMTP-серверов, некоторые из которых бесплатны для небольшой нагрузки. Примеры SMTP серверов:

• sendgrid.com
• mailjet.com
• authsmtp.com

Вы можете прочитать больше в этой статье.

Узнайте, как настроить данные Вашего SMTP-сервера для Вашей системы бронирования здесь в нашей Базе знаний.

У Вас есть отдельный веб-сайт или приложение, потому что Ваши требования к функциональности бронирования являются узкоспециализированными?

API SimplyBook.me предоставляет Вам очень гибкий, понятный и простой интерфейс, который отвечает всем Вашим потребностям. Вы можете создавать идеальные решения, начиная от простых виджетов и заканчивая многофункциональными приложениями.
Наш API предоставляет Вам доступ ко всем данным бронирования и обеспечивает Ваших клиентов платформой бронирования 24/7. Кроме того, Вы можете использовать множество дополнений, которые расширяют возможности Вашего модуля бронирования и взаимодействия с клиентами. Полный список доступных функций Вы можете увидеть в этой документации.

Хотя использование API требует знаний в области программирования, оно понятно и хорошо документировано, что упрощает создание Вашей системы бронирования. Наше руководство проведет Вас через все основные этапы использования. Вы даже можете опробовать API в режиме реального времени с помощью нашего API Explorer .

Внимание: API недоступен с дополнением HIPAA .

Обратите внимание! Количество API запросов ограничено 5.000 в день на общих серверах и 25.000 в день на общих корпоративных серверах. Количество параллельных запросов не должно превышать 2 одновременно и/или 5 запросов в секунду на общих серверах. Выделенные корпоративные серверы допускают неограниченное количество запросов, хотя нагрузка запросами может быть ограничена спецификациями сервера.

Do you already use web Outlook calendar to schedule your time? Then you can simplify your life by synchronizing your company SimplyBook bookings with your current calendar and get all appointments in your familiar interface. All bookings will be listed in your personal calendar and you will never double book your time again.

You can also use Calendar Sync for your employees. They'll receive notifications about upcoming bookings in their web calendar at any device.

Calendar Sync is a 2-way synchronization, this means that all events from your provider's personal calendar will be blocked and unable to be booked on admin calendar. Booked slots will be visible in the provider's personal calendar and it is possible to distinguish web-calendar's bookings from time off due to days-off or break times. Check our tutorial to see how to set up the Calendar sync custom feature here.

Use Gruveo as a super-efficient method for fully anonymous phone or video appointments.

According to Gruveo.com, their video appointments are encrypted over SSL. Wherever possible, they also use peer-to-peer technology where the data flows directly between the participants’ devices.

How does it work? When clients book a meeting with you, they receive an email with a hash link to a Gruevo online meeting and upon clicking they will connect to a secure “meeting room”.

Use of the SimplyBook.me Gruevo integration is much better than inviting all participants in chat or email because you’re also getting all the benefits of the booking system. Service providers and meeting participants will get email and SMS reminder notifications that can significantly reduce no-shows and meetings delays. All your bookings will be gathered in the Admin calendar and in the Booking details report, so you can quickly see and manage everything that is going on in your business. Workload graphs, sales, payments, taxes and other reports will help you to manage your business.

SimplyBook.me is currently working hard to implement integrations with many popular video meeting systems such as Zoom and Microsoft 365/Teams. Subscribe to our news to keep in touch.

Do you provide services in Asia? Then benefit from Line messenger popularity by using the SimplyBook.me booking bot.

Whether you have a separate website for client bookings or not, it is always a good idea to allow your customers to book directly via a messenger they love.

Our courteous and friendly bot is a hard-worker, he'll help your clients 24/7, guide them throughout the booking process. Using his high intelligence to meet all of their needs, he's always polite and in a good mood. Check setup instructions here.

With the iOS and Android admin apps you can manage your day-to-day activities on the go. The app is very simple and easy to manage and gives you access to the basic most used daily function. It does not include all settings possibilities, so for setting up the system you will need to go on the mobile version of SimplyBook.me or even better on your desktop.

What the admin app offers is the following:

• Get a push notifications when you receive a new booking, booking change or cancellation.
• Add new clients and bookings on the go.
• Each member of your team can have role-appropriate access and can download the right app for their mobile. They will log in with the same details as they use for the desktop admin user interface.

Click here to see how to download and use the Admin App.

Here are the links to the iOS and Android apps.

The Client app is available for all paying SimplyBook.me users who use the client login feature. If you have a premium subscription, you can personalise it with your business logo and brand colours. Ask your clients to access your booking website on a mobile device, and from there you can invite them to download the app on their mobile.

It’s as simple as that!With the client app, your clients can:

• Book, reschedule and cancel appointments
• See upcoming bookings, booking history and past invoices
• Purchase packages, gift cards and memberships
• Access tickets online/offline (if you issue tickets)
• See company information
• See contact details: phone number, email address and location
• Get push notifications for booking confirmations, reminders and changes (Android only)
• Edit their profile information

Please note:

• Only users with the "Client login" custom feature can offer their clients the app because users will need to identify themselves with their login details before entering the app.
• iOS clients (iPhone + iPad) will need to use the Safari browser when visiting your booking website on their mobile; otherwise, the page will not invite them to download the app.
• iOS clients will not receive push notifications via the app.

Read more about the client app here

Enable your clients to book and attend video meetings directly from your SimplyBook.me booking website.

With the Online Video Meetings custom feature you can now offer video meetings right from your booking website. This is how it works:

• You sign up with Microsoft 365/Teams and download their software (it's free for now).
• You activate the “Online Video Meeting” custom feature and then you can start offering your clients to book video meetings with you.
• The client will “attend” the video meeting directly on your booking website but you will host the meeting via the Microsoft 365/Teams platform.

This native integration works very smoothly and you can set it up within a few minutes. Please click here to read how exactly to set it up.

This custom feature allows to setup Single Sign-On process for you as the system admin and your account users thus enabling login to SimplyBook.me system from MS Azure applications panel. You can create users in MS Azure within the desired access level groups and the corresponding user types will be added in your SimplyBook.me system on the first login.

Be attentive to add all the settings correctly following this tutorial from our Help center

With the Client Field custom feature you can collect information about your clients the first time they book your services by asking them multiple questions. This feature works with Client Login, so the first time your client is signing up to book your services, they can be asked different types of questions and the answers will remain attached to the client and not their booking.

This custom feature is great if you want to know more about your client like for example their birthday, their insurance or ID number. The options are endless and this is your chance to get to know your customers better.

Answers to those questions can be added to email notification and they can also be exported to excel if needed via client report.

Please click here to read how exactly to set it up.

Отправляйте своим клиентам и сотрудникам профессионально выглядящие электронные письма с Вашим собственным настраиваемым брендингом, ссылками и кнопками. Это дополнение дает Вам доступ к нашему редактору HTML, где Вы можете легко перетаскивать различные блоки контента, добавлять изображения, текст, контактные данные и т.д.

Добавляя ссылки Google Meet к своим бронированиям, Ваши клиенты получат приглашение на мероприятие в подтверждении бронирования. Там они могут принять его и добавить встречу в свой личный календарь. Когда наступает время встречи, и Вы, и клиент можете присутствовать на ней через предоставленную ссылку Google, будь то аудио- или видео-встреча.

The "File Uploader - Google Drive" custom feature allows you to collect files, documents or images, from your clients upon booking or when your clients sign up with you via either the intake form or client fields features. The files can be up to 5MB in size and are saved to your Google Drive.

If you collect these documents as part of the booking intake form, you will be able to see and download the files from the booking pop-up on the calendar page. Alternatively, you can access these files from Manage/Clients/Edit client record if you gather this information in the signup process as a client field.

Система лояльности позволит Вам укрепить отношения с Вашими клиентами! Ваши клиенты будут зарабатывать определенное количество баллов за каждую приобретенную услугу. Затем они могут обменять эти баллы на Вашу подарочную карту, которую они, в свою очередь, могут использовать для покупки Ваших услуг.

Вы также можете выделить дополнительные баллы лояльности своему любимому клиенту. Ваши клиенты могут войти в систему в любое время, чтобы увидеть статус своих накопленных баллов. Посмотрите видео, чтобы увидеть, как это работает.

The 'Tips' custom feature is a convenient tool that allows clients to offer tips during the booking process or at the point of checkout.

When activated, the 'Tips' feature can be set up in two ways:

• Tips Upon Booking: This option is ideal for clients who are familiar with the service provider and typically give tips. It allows clients to add a tip during the booking process itself.
• Tips Upon Checkout: This option enables the tips feature when the client checks out, either by clicking on a payment link or scanning a QR code on place after receiving the service.
• Tips Upon Booking and Upon Checkout on place.

Send automated booking confirmations, reminders, and updates directly to your clients' WhatsApp, ensuring they stay informed and never miss an appointment. WhatsApp Notifications are enabled by default, and you can choose which messages to send through WhatsApp in your settings.

To use this feature, simply purchase WhatsApp credits under Plans & Prices > Additional Items in your SimplyBook.me admin panel. Once credits are added, your selected notifications will be delivered seamlessly via WhatsApp, providing a convenient and direct communication channel for your clients.