1. SimplyBook.me 線上解決方案
1.1. SimplyBook.me 線上解決方案（“軟體”）由您擁有、營運和提供給您，使用該軟體並營運的人，由 SimplyBook.me Ltd 一間位於並依據賽普勒斯共和國法律成立的公司（稱為 “我們”）定義為（“用戶”)，且需受到這些條款和條件 (“T&Cs”)的規範約束。
1.1A. These Terms apply to your use of the Software and all related services provided by SimplyBook.me, regardless of the device, platform, or method of access. This includes access via web browsers, mobile applications (including the SimplyBook.me app and the Booking.page Marketplace app, branded as "SimplyBook for Clients" on the App Store and Google Play), APIs, and any other interface made available by SimplyBook.me.
1.2. 您可以透過我們的網站取得該軟體，但須遵守網站的條款和條件，並在註冊 SimplyBook.me 帳戶（ “帳戶”)時，同意遵守任何有關的附加文件規範。
1.3. 您擁有帳戶，且您可以使用該帳戶來新增服務供應商、服務項目、銷售商品、進行推廣促銷活動及做其他與業務有關的事項，並用於操作軟體和接收使用我們的服務。
1.4. 根據此處的規定，我們特此向您提供軟體，授予您非獨佔許可，以將其用於即時安排和管理客戶預約（“特定目的”）。
1.5. 做為軟體和/或解決方案的一部分，我們可能會為您提供其他額外的產品和/或支持服務，如：
(a) SimplyMeet.me 線上會議預約排程解決方案（受制於相關的 T&C 需另外註冊使用 - 詳情可點擊參考此處）；
(b) SBPay 一般版 (Basic) 或專業版 (Pro)，皆受以下相關規定約束；
(c) 目錄市集（預設為可用並受到以下規範約束）；
我們將不時提供相關服務，而這些服務將始終依據此處規範或將透過軟體傳達給您任何有關的付款條件和使用限制的相關約束。
1.6. 當你聯繫我們尋求支援或購買我們的設定協助方案時，你理解並同意，你必須授予我們的支援人員訪問權限，僅限於設定和 / 或在系統管理界面中提供任何額外的技術支援。你可以通過啟用 HIPAA自訂功能 或 Google 兩步驟驗證客製功能來限制訪問權限。
1.7. 您在此同意並理解，任何指向我們網站條款和條件未涵蓋的網站連結，均不適用於此處的規定，僅是為了您的方便，不構成任何背書、保障、保證或推薦，我們沒有 對各自法律文件和/公關安全和/或隱私慣例的任何控制。
1.8. 您在此理解並同意，您可以啟用服務及整合套件 (integrations)，以便根據特定目的接收使用解決方案；未經我們已任何方式或形式審查、認可或控制，因此您使用它們時，需自行承擔風險，但仍須遵守各自適用的規定、限制等。
1.9. 您在此同意、理解並接受第 2.5 條的規定。如上述，您有責任遵守您所選用的服務/和或處理其個人數據時，必要的法律協議。
透過 SimplyMeet.me 線上解決方案進行預約
1.10. 當有人（客戶）透過本軟體進行預約時；和/或任何其他解決方案；和/或透過服務供應商線上購買商產品（可以是您或使用系統線上接收和管理預約、發送優惠、銷售商品和做其他任何相關事情以幫助他們展開服務業務的任何其他人），其關聯到帳戶：
1.10.1 他/她在此接受客戶條約及條款 ；
1.10.2 並進一步同意並理解用戶之支付所有適當的費用，而任何的附加條款，皆可能適用於近期使用網站的使用者。
1.11. 當客戶對預約進行任何修改（包含但不限於取消）時，他/她有責任協助用戶熟悉適用的政策和流程。
AI Voice Booking Feature
1.12. You may enable the AI Voice Booking Feature (the "Voice Booking"), which allows Your Clients to make bookings using voice commands processed by artificial intelligence. Our Voice Booking system is designed for booking appointment details only (dates, times, services, basic contact information). It does not have the enhanced security and legal protections required for special category or high-risk personal data processing.
1.13. Voice Booking is powered by OpenAI (the "AI Provider") and when a Client uses Voice Booking, their voice data is recorded, transmitted to the AI Provider for speech-to-text and conversion and natural language processing, and used to complete the booking request. No voice audio is recorded or stored by Us. You hereby further understand and agree that voice data processing is subject to the provisions of the SimplyBook.me Privacy Policy.
1.14. When enabled, Voice Booking becomes available to Your Clients as an additional booking method alongside traditional text-based booking forms. You may disable the Voice Booking at any time via the Admin Interface which will not affect previously completed bookings but prevents future use of the voice feature by Your Clients.
1.15. We reserve the right to suspend or terminate your access to the Voice Booking where at our own discretion where we have determined you have breached any of these provisions; and/or we determine that technical issues prevent safe and intended operations; and/or we otherwise determine legal and/or regulatory requirements applicable necessitate the suspension of the Voice Booking.
1.16. While we strive for high accuracy, You hereby understand and agree that: (a) voice recognition may make errors due to accents, background noise, audio quality or technical terminology; (b) end-user/Client must review and confirm all booking details before finalising the appointment; (c) SimplyBook.me Ltd shall not be liable for bookings made based on misunderstood voice input that the end-user/Client confirmed as accurate; and/or (d) end-user/Client should use traditional text booking if voice recognition repeatedly fails to understand its requests.
AI Assistant (Admin Configuration Chat)
1.17. You may use the AI Assistant feature, which allows you to configure your booking system through natural language conversation powered by artificial intelligence (the 'AI Assistant'). The AI Assistant is an optional and provided for your convenience. Traditional manual configuration through our standard user interface remains available at all times and is not affected by your use or non-use of the AI Assistant.
1.18. When using the AI Assistant, You agree to:
(a) not share via the AI Assistant chat any sensitive or confidential information;
(b) review all AI-proposed configuration changes before confirming them, and accept sole responsibility for ensuring that confirmed changes reflect your business requirements;
(c) verify that any AI-generated content (including service descriptions, company information, and booking page text) is accurate, appropriate, and complies with all applicable laws and regulations;
(d) acknowledge that the AI Assistant may misinterpret natural language requests, and exercise due care when reviewing all proposed changes;
(e) not input client personal data, medical data, financial details, or other sensitive third-party data into the AI Assistant chat unless strictly necessary for configuration purposes and permitted under applicable privacy laws; and
(f) use our standard support channels rather than the AI Assistant chat for any technical support matter involving credentials, sensitive data, or account security.
1.19. You hereby acknowledge, understand, and agree that:
(a) the AI Assistant interprets natural language using artificial intelligence and may not always match your intended meaning due to ambiguity, complexity, or the inherent limitations of natural language processing;
(b) you bear sole responsibility for reviewing and confirming all configuration changes proposed by the AI Assistant before they are applied to your live booking system;
(c) AI-generated configurations, suggestions, and content are provided without warranty of accuracy, completeness, or fitness for your specific business purposes;
(d) traditional manual configuration through our standard user interface remains available at all times as an alternative; and
(e) configuration decisions you make based on AI Assistant recommendations are your own business decisions for which you bear full responsibility.
1.20. Without limiting the general limitation of liability provisions herein, and to the maximum extent permitted by applicable law:
(a) We shall not be liable for any business losses, lost revenue, customer dissatisfaction, data inconsistencies, booking errors, or other consequences arising from:
(i) configuration changes you confirmed via the AI Assistant;
(ii) AI misinterpretation of your requests that you did not identify during the review and confirmation process required as above; or
(iii) business decisions you made based on AI Assistant recommendations;
(b) the AI Assistant is a convenience tool designed to assist, not replace, your own judgment and review of system configurations; and
(c) Our aggregate liability for any claims related to the AI Assistant is subject to the limitations set herein.
1.21.
(a) You have the right to request human support for configuration assistance at any time by contacting our standard support channels. Human support is available during our normal business hours as published on our Website.
(b) You may disable the AI Assistant at any time and disabling the feature does not affect your existing booking system configuration or your access to manual configuration tools.
(c) We reserve the right to suspend or terminate your access to the AI Assistant where:
(i) you have breached any provision of these T&Cs;
(ii) technical issues prevent the safe or reliable operation of the feature;
(iii) legal, regulatory, or security requirements necessitate suspension; or
(iv) we discontinue the AI Assistant generally, in which case we will provide reasonable advance notice where required by law;
(d) suspension or termination of AI Assistant access does not affect your access to other services and features We offer, and manual configuration remains available at all times.
SBPay 金流整合服務
General Provisions
1.22. You hereby agree and understand that the SBPay Solution (the "SBPay") is made available to Users by SimplyBook.me Ltd and once enabled and in use as the SBPay Basic or the SBPay Pro version, subject to the provisions of these T&Cs as a whole and to the extent applicable to clauses below.
1.23. The purpose of the SBPay Solution and its versions is to enhance the "Accept Payments" Custom Feature available to our Users and depending on the version enabled:
(a) 允許整合串接多個金流付款管道；
(b) 接受服務或產品的付款；
(c) 與付款、退款、銷售統計等內容，產出一般或廣泛的報表。
1.24. 所有既有用戶，自本條款生效之日起；必須透過其管理頁面來手動啟用 SBPay Basic 一般版或 SBPay Pro 專業版。
1.25. 所有新用戶，自本條款生效之日起；將在啟用「接受付款」客製功能後，自動啟用 SBPay Basic 一般版，並且可自由選擇啟用 SBPay Pro 專業版。
1.26. 為使用 SBPay 解決方案而處理的個人資料，需遵守 SimplyBook.me 隱私權政策 的規範。
SBPay Basic 一般版
1.27. SBPay Basic 一般版，允許使用者整合多個不同的金流管道，在預約時接受線上收款，並產出一般支付報表，同時允許造訪 POS 系統來管理。
1.28. 所有用戶皆可免費使用 SBPay Basic 一般版，但須遵守此處的規定。
SBPay Pro 專業版
1.29. SBPay Pro 專業版，允許使用者整合多個不同的金流付款管道，以處理預約時所需的線上收款，並且還提供：
(a) 允許儲存信用卡付款資訊來管理現場收款，
(b) 產生付費連結，可用於線上支付或線下收款，
(c) 允許直接從後台完成線上退款給客戶，
(d) 允許重複性訂閱購買，
(e) 產出更完整的報表內容，
(f) 以及其他與會計相關的整合，將會在後續適當時推出。
1.30. 在 2022 年 12 月 31 日之前，所有使用者皆可免費使用 SBPay Pro 專業版。後續將會於 2022 年底前發佈相關的費用。
Fiscal Mode — France
1.31. Once You enable the Fiscal Mode Custom Feature within SBPay — a feature designed to meet French tax law requirements applicable to Users established in France, but available for activation by any User — the following additional provisions apply:
(a) Once Fiscal Mode is activated, every invoice and credit note You issue is permanently numbered, cryptographically signed, and linked to the document preceding it in an unbroken chain. A sealed document can no longer be altered or deleted; it may only be corrected by issuing a new document.
(b) You must not attempt to circumvent, disable, tamper with, or otherwise interfere with the fiscal integrity, signing, chaining, or archiving controls of Fiscal Mode. Any such attempt constitutes a Material Breach of these T&Cs.
(c) Your sealed fiscal records and tax archives are retained for the statutory retention period required under French law (currently six (6) years), even where this exceeds any general data-retention or Account Deletion provisions elsewhere in these T&Cs. Your Account cannot be deleted, and fiscal data cannot be removed, in a manner that would breach this retention obligation.
(d) Fiscal Mode is a compliance tool and does not constitute tax or legal advice. You remain solely responsible for the accuracy of Your invoicing data and for Your own compliance with applicable tax law in Your jurisdiction, including but not limited to French tax law where applicable.
(e) Compliance with the requirements described in paragraph (a) is evidenced through SimplyBook.me Ltd's individual publisher attestation under Article 286-I-3° bis of the French General Tax Code, rather than through third-party certification. Where applicable, You may be required to complete and retain a corresponding user declaration, which SimplyBook.me Ltd will make available to You.
SimplyMeet.me 線上解決方案
1.32. 當您註冊 SimplyMeet.me 線上解決方案時，您在此接受並遵守此處提供的規範。
1.33. 作為 SimplyMeet.me 的用戶，您可以選擇金流供應商並簽訂專屬合約。根據第 1.8 和 1.9 條，SimplyBook.me Ltd. 不以任何方式對您與選定的金流供應商之間的關係、費用或支出付出。
預約網站目錄
1.34. 當您完成帳戶設定時，您可以將您的 公司資訊發佈到由 SimplyBook.me Ltd 擁有及營運的 Booking.Page 預約服務目錄網站。
1.35. 您在此承諾並理解，我們保留在免費系統帳號的預約網站中，展示相關廣告的權利。
Booking.page Marketplace App
1.36. The Booking.page Marketplace (the "Marketplace App") is a mobile application that enables End-Clients to discover, browse, and book services from participating Users.
1.37. By enabling Marketplace App visibility in your Account settings, you agree that your business name, service descriptions, service provider information, pricing, location, availability, and any reviews or ratings associated with your Account may be displayed to End-Clients through the Marketplace App, booking.page, and third-party discovery tools (including AI assistants) that access this information via our public directory.
1.38. Listings in the Marketplace App are ranked using several factors, which can include: city or area, distance from the End-Client, the completeness of your listing (such as your description, listed services, categories, and pricing information), and reviews from End-Clients. Rankings are generally ordered first by city or area and distance, with listing completeness and reviews used as secondary factors. SimplyBook.me does not accept payment from Users to influence ranking position, and there is currently no paid or preferential placement on the Marketplace App.
1.39. End-Clients may submit reviews and ratings of your services through the Marketplace App. Reviews are governed by the Review System Policy set out in sections 1.45-1.55 below. You acknowledge that: (a) SimplyBook.me does not verify the accuracy of reviews; (b) reviews are published immediately and are not moderated before publication (see clause 1.49); (c) you cannot reply to reviews left natively on the Marketplace App; where a review originates from your own SimplyBook.me booking page and is copied to the Marketplace (see clause 1.51), you may respond to it through your SimplyBook.me Account as normal; (d) SimplyBook.me may remove reviews that violate the Review System Policy.
1.40. SimplyBook.me may restrict, suspend, or remove your listing from the Marketplace App if: (a) you breach these Terms or the Acceptable Use Policy; (b) your listing receives a sustained pattern of complaints from End-Clients; (c) SimplyBook.me is required to do so by law; or (d) your listing falls within a prohibited category: escort, adult, or sexual services; gambling or betting services; weapons or firearms sales; drug-related services (excluding licensed pharmacies); unlicensed medical or healthcare practitioners; services promoting hate, discrimination, or violence; or entities subject to international sanctions. These restrictions are enforced through a combination of automated screening and manual review; automated screening does not cover every category listed and does not guarantee that a violating listing will never appear. You will receive written notice at least 15 days before removal, except where immediate removal is required by law or to prevent imminent harm. You may appeal any restriction or removal using the complaint mechanism described in clause 1.43.
1.41. You are solely responsible for the accuracy and legality of your listing information, including business name, service descriptions, pricing, and images. You represent and warrant that: (a) you hold all necessary licences and permits required to provide the services listed; (b) your listing does not infringe the intellectual property rights of any third party; (c) your pricing is accurate and not misleading.
1.42. Marketplace visibility is included as part of your SimplyBook.me subscription, including the Free plan, at no additional charge. SimplyBook.me does not currently charge a separate commission or listing fee for inclusion in the Marketplace App or booking.page.
1.43. If your Marketplace listing is restricted, suspended, or removed, you may submit a complaint via Live Chat in your Account dashboard or by contacting [email protected]. SimplyBook.me will acknowledge receipt within 5 business days and provide a reasoned response within 15 business days. If you remain unsatisfied, you may refer the matter to either of the following mediators: (a) CEDR (Centre for Effective Dispute Resolution), via www.cedr.com/p2bmediation; or (b) Polimeni.Legal, via www.mediationp2b.eu.
1.44. Where your business has a registered address in the European Union, before your listing goes live you must, in accordance with Article 30 of the Digital Services Act (Regulation 2022/2065), provide SimplyBook.me with the following: (a) your name, address, phone number, and email address; (b) either your business registration number or tax ID, which we will verify against the relevant public business registry, or — if you do not operate as a registered business — confirmation that you are an individual service provider; (c) the payment account details you use to receive payment from clients; and (d) a self-certification that the products or services you offer comply with applicable EU law. If you confirm you are an individual service provider rather than a registered business, your Listing will display the following notice to End-Clients: "This provider has been identified as an individual service provider rather than a registered business, and their details have not been verified by us."
If your business does not have a registered address in the European Union, this information is not required, but End-Clients located in the European Union will be unable to book your services through the Platform until it is provided.
SimplyBook.me may verify this information and will display your business name and contact details to End-Clients as required by law.
1.44A. Promotional Push Notifications. You may send promotional push notifications only to End-Clients who have given specific, affirmative consent to receive them from your business. Adding your business to an End-Client's Favourites does not constitute this consent. An End-Client may withdraw this consent at any time, and you must not attempt to circumvent a withdrawal.
1.44B. Contact Information. You must keep at least one direct contact method (phone number or email address) visible on your Marketplace listing at all times. You may choose to hide one, but not both.
Review System Policy
1.45. This section sets out the rules governing reviews and ratings on the Booking.page Marketplace App. SimplyBook.me is committed to ensuring reviews are genuine, fair, and transparent, to help End-Clients make informed choices and to help Users improve their services.
1.46. Reviews are published immediately upon submission and are not verified or moderated before publication. There is currently no requirement that a reviewer have completed a confirmed booking, and no limit tying reviews to specific bookings.
1.47. A review consists of: (a) a star rating (1-5); (b) an optional written comment (maximum 1,000 characters); (c) the reviewer's display name as set in their account; and (d) the date of the review.
1.48. Reviews are displayed in chronological order (most recent first) on the service provider's listing. The overall rating shown is a simple arithmetic average of all published review scores. SimplyBook.me does not weight reviews differently based on recency, reviewer status, or any other factor.
1.49. Reviews are published immediately upon submission and are not verified or moderated before publication. There is currently no requirement that a reviewer have completed a confirmed booking, and no limit tying reviews to specific bookings. Each client may submit only one review per business, regardless of how many service providers within that business they have booked with.
1.50. SimplyBook.me does not remove reviews simply because they are negative. Users cannot pay to have reviews removed. SimplyBook.me staff do not modify the content or rating of any review, except to redact personal data of third parties where necessary.
1.51. Users may respond to a Review through your SimplyBook.me Account dashboard where that Review originated on your own SimplyBook.me booking page and was copied to the Marketplace App. Your response will be displayed publicly beneath the Review and is subject to the same content standards set out in clause 1.49. You cannot reply to Reviews left natively on the Marketplace App.
1.52. Any person who believes a review violates this policy may report it using the in-app reporting option, selecting a category (e.g., fake review, offensive content, personal data exposure, other) and providing details. Reports are also accepted by emailing [email protected]. We will acknowledge your report within 2 business days and take one of the following actions within 5 business days: (a) no action, where the review complies with this policy; (b) redaction, where specific content (such as personal data) is removed but the review is otherwise retained; or (c) removal, where the review violates this policy. Both the reviewer and the reporter will be notified of the outcome.
1.53. If any party disagrees with a moderation decision under clause 1.52, they may submit a complaint to [email protected]. SimplyBook.me will acknowledge receipt within 5 business days and provide a reasoned response within 15 business days.
1.54. SimplyBook.me does not purchase, solicit, or incentivise reviews. Beyond the reporting mechanism in clause 1.52, no automated review-integrity controls (booking verification, rate limiting, pattern detection, or self-review prevention) are implemented today.
1.55. Users are prohibited from offering incentives (including discounts, free services, or other benefits) to End-Clients in exchange for positive reviews. Any User found to be engaging in incentivised review practices may have their listing suspended or removed in accordance with clause 1.40.