Nowadays, a lot of companies of all types, sizes and areas use support over the phone, video or live chat to establish and maintain strong relationships with the customers. Call centers can communicate with clients as an outsource company or the business itself can launch their own helpdesk. Regardless of the situation, call centers can use SimplyBook.me booking system backend when they talk with clients and book them with the relevant staff within the organisation.
In order to handle such requests, the best solution is to invest in fast, efficient and easy scheduling software, where clients or potential clients can reserve time online and where the call center can quickly locate the correct employee to book while the client is on the phone. SimplyBook.me is designed to make scheduling easy and comfortable for our users and their clients.
What do we offer for call centers:
- Ability to add booking functionality to the website as a Book Now button on the side or as a fully-functional page.
- Confidentiality of client data and ability to cope with many clients at the same time.
- Customizable design of the booking page.
- Access to the system on different levels. Your operators can have simple access to their own bookings and their supervisors will be able to see the bookings and settings of all agents.
- Automated notifications to confirm that the booking was made, edited or cancelled.
- Easy admin interface, where your agents can see all the info related to the booking and also see client history.
- Performance reports for each agent.
- Ability to collect all the necessary info from clients when they make a reservation.
And much more!
SimplyBook.me is a safe and trusted scheduling app used by thousands of companies! We offer a tempting trial period, where you can play with the system and test all the functions we have. If you decide to continue, we do not force to upgrade until you are completely sure we are the ones you need. Feel free to ask any questions you have, because our support is always ready and waiting to assist clients in building up their online schedule, which will make their business successful and prospering!